Last Saturday (February 3rd) my family visited Nordik Spa. It was to be a special family outing. We arrived in the early afternoon around 1:00 p.m. The temperature was aroung - 12 C .As we drove up the road to the closest parking area the lot was full - so we drove down to each of the next lower lots looking for a parking spot until we finally turned onto the lowest parking lot which was empty. This lowest/furthest parking space was still covered with the light overnight snowfall that we received in the region. As we slowly turned into this lot, my car suddenly started to slide and my brakes were not able to stop the slide. Luckily we were the first vehicle of the day to use this more distant spot otherwise I could of hit a parked car. I say that we were the first car of the day in this parking lot because there were no other tire tracks on the lightly snow-covered lot. We slid into a icy/hard snowbank. The lower front end of my car was damaged. There were pieces of my fender liner broken off as well as a broken park lamp. We realized that under the light snow, there was nothing but sheer ice. The other parking areas that we tried had been treated with sand and were easy to drive through (I also have good snow-tires). At the desk, we explained what had happened. They were concerned and called the manager - who came down to see the area and the damage to my car. I brushed more snow aside to show him the sheer ice and to explain the obvious - that this parking lot was an accident waiting to happen. As we were looking at the damage to my car, I noticed another car driving into the same area and I told him to watch because this car will also lose control. This car lost control and slid into the snowbank. The driver got out of his car, slipped and fell down. The manager, my daughter and I attempted to push his vehicle because there was absolutely no traction on the sheer ice. His wheels just spun and he was going nowhere. I explained to the Manager that they neglected to put some sand on this lower parking lot. The Manager then radio the sand truck to have him spread some of his sand on this lot so that this car could drive off this lot. The Manager was very understanding and did not dispute anything that we were saying (there was nothing to dispute). He told me that the Finance department would call me to take care of the situation and that I should get an estimate for the damages. I told him that I would get an estimate and that I was also prepared to bring my car to a repair shop of their choosing.
Well, I did receive the call four days later. It was not from the Finance department - but from the same Manager. He asked whether I was able to get an estimate for the repair and I said that I did. He then proceeded to tell me that the sand truck had actually passed in that area earlier in the day (the actual sand was no longer present/visible because of the changing weather conditions or something illogical), that I was driving too fast, that I should expect this type of condition in a parking lot in a mountainous region, and that their insurance does not cover these things. He also wanted to give me a free pass for another visit - which I found insulting in light of the circumstances. I am on a fixed income and I feel I should not have to pay for something that was unavoidable on my part and yet so easily avoidable on the part of Nordik Spa. I have been to the Nordik Spa before and I will not be able to bring myself to go there again. I treat people fairly and I expect to be treated fairly by both individuals and corporations that make up our society. My family and I will not be returning after this negative experience.
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