I couldn't locate this hotel on the site but hope this will still get published to serve as A WARNING to anyone visiting the little island of Port Heli in the Peloponnese to keep well away from the BW Rozos.
The island itself is fine for a week or two of your summer holiday, although we were there for three and a half months on a long term deal with an apartment through friends of the family. They wanted to show us around for a few days so it wasn't vacant when we arrived and so we needed a place for four nights.
One essential requirement (aside from an en suite bathroom) is access to broadband internet and this is the first criteria of any search. Hotel Rozos popped up and looked acceptable, particularly as it had the Best Western name backing it and so we asked about price, internet details and availability.
The manager simply replied saying we could have a room and gave us a price. We emailed back asking for further details of the internet and confirmation of our booking but that was the last we heard until we arrived.
The place was OK but not what I have come to expect from BW and the room smelt musty and stale. They could have left the balcony doors open to air the place but that didn't seem to have occurred to them.
It was after we had set up the laptop we realised that access was denied and we had to pay 5€ per hour if we wanted to use the internet. I was really not happy at this and told the manager so, who simply shrugged and walked off.
It got worse. The shower was woefully inadequte and the cause of the rotting smell. The bed was average with dirty blankets and the TV reception was dire.
Anyway, after our first night, we left the room to be made up with the request on the door.
When we returned that evening the room had not been touched and so I asked the manager what was happening. He said that we had displayed the "Do Not Disturb" sign on the door and therefore no one had cleaned the room.
Funny, my wife had seen me put the notice up and could confirm this but when the manager asked the cleaner, she (naturally) stuck to the story and he then called me a liar, before once again walking off.
Not being amused in the least, I followed him to the bar and could see he was getting rather angry. I asked him if he treated all his guests this was and he replied that only if they lie to him!
To cut a long story short, we didn't see each other again until we left as he kept out of my way and I was more than happy about that.
I took up my complaint with Best Western but as it was a franchise they seemed unable to do much except investigate. However, it seems they must have believed my side of the story as they compensated me with a voucher for $150 which by no means makes up for such appalling behaviour but will come in handy for a decent meal at some point.
Anyway, Hotel Rozos? Wouldn't stay there if you paid me.
- Official Description (provided by the hotel):
- Ideal for either an activity packed holiday or quiet break away from your usual routine, this hotel is situated on the sea front in the small and charming fishing village of Porto Heli. There are many boutiques, cafes, restaurants, souvenir shops and nightclubs for your enjoyment in the village. Or you could take to the beach for some swimming, snorkelling or windsurfing. Other sites of interest in the area include Epidavros, Mycanae and island tours to Spetses, Hydra and Poros. The hotel is open all year round and is a family run business with just 22 rooms, all overlooking the bay. The Rozos family has its roots firmly in Porto Heli, most of them having been born here or nearby and the present owners have been living here all their lives. ... more less
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- Also Known As:
- Port Heli Best Western
- Best Western Rozos