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“Memorable Evening”
Review of Valente's Out West - CLOSED

Valente's Out West
Cuisines: Southwestern, Mexican
Restaurant details
Reviewed January 12, 2014

We spent a delightful evening with our friends. We were welcomed, enjoyed drinks which were brought to us in the Garden Bar, and then settled down to a lovely table, quiet live music and a great meal, attractively presented, and tasted delicious. The fish was beautifully cooked, the mussels awesome, chips to be recommended and the desert to die for! The service was excellent. Highly recommend Valente's Outwest for your next evening out.

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Thank 105Liz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (19)
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11 - 15 of 19 reviews

Reviewed January 4, 2014

After Ordering our food and drinks we waited 20 minutes for the drinks to come out or rather be pasted though the window as the bar attend was to lazy to walk them around to our table. Was dining with a 3 yr old who was getting over it by the time the drinks came out so decided to get it all take away, so we asked to do that which they couldn't find our order on the system at first but assured that after they found it, it was ready cooked was told to sit at the table and it would be brought out to you. Another 30 minutes pasted and we went in to see our order was just sitting there and was half cold by then. The staff have no idea what they are doing. There was no excuse for the wait time the restaurant was dead only 4 other people. Wouldn't waste my money

Thank Mummadora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 25, 2013

We arrived looking forward to great Mexican. We thought we would give this a try, after bad experiences in the past, new owners & a new look. We were disappointed.

Arrived & sat at a table outside. Waited 10. Mins before someone came to ask if we would like a drink. 1 drink arrived the other did not. Sat there waiting to be asked for our order, time went by, so we thought we would see how long it took! Half an hour later we still had not been asked. We left $5 on the table for the lemonade, walked away & went somewhere else.

Won't be going back again. The place was virtually empty so no excuse for poor service.

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Thank Znt26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2013

After leaving the main street so busy with people and prams everywhere we just wanted to eat something without a horrendous cue..people all feeling the same and not many places to sit, we had our dog in the car and the kids were hot, we decided to head down the street to what looked quite cool at the OutWest. We got close to the door to find a friendly food board with many options along with a great menu of cocktails, we wee met by really nice people who asked us what table seating we would like..it was nice and shady in the front and the wooden tables inside looked nice too but we also had a choice of upstairs that appealed to the younger ones with full town view and flowers & Herbs, Doug shot back and got our puppy, the nice lady said sure! you can bring her through the back way and leash her to a chair, we had the nicest afternoon with the bird s and lots of nice food things that came out pretty quick i thought..the kids shared a Pizza and we had burittos as our mains, service was excellent and i mean really good, we had promt water bottles to the table were checked regularly, I had a nice Cider, Doug had a beer and the kids had fresh juice while sammy had water. The place was quite busy but i noticed they were tucked away in nice little nooks We thought it was Raglans best kept secret, next time we will b line straight for Valentes with no mucking around, next time we will take the family for dinner, Thankyou Valentes and staff it was a real treat.

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Thank Donna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 25, 2013

With new owners at the newly named Valente's out west, there has been a revamp of decor; high points being a new entry and more cosy feel to the place and low point - eek pink walls and plastic flowers.
There are some great dishes on the menu, the pizzas are generous tasty and good value.
Our last visit we both opted for the very popular Taco salad, I had vegetarian and hubby had beef. They are a real value for money meal at $16, very tasty and filling, with a huge tortilla basket packed full of beans rice, salsa, pulled beef, organic local salad and sour cream.
Though the proportions of fillings seems to depend on who is in the kitchen.
They have a nice family feel to the place but could do with some staff training. We all want atmosphere but we also want our food in a reasonable time and well trained staff that notice when we need more drinks, dessert and cutlery. If we'd had more attentive staff on this visit we would have ordered more drinks and stayed for dessert, but by the time our food arrived I wanted to just eat and go home to bed.
We will go back because I think the slow service was just a new staff issue and we enjoy the food!

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1  Thank margot_nz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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