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Coco Palm Resort
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Reviews (1,752)
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All reviewsreduit beachti bananecreole restaurantkreole roomsgarden patiost luciaa pool view roomfive minute walkmain buildingall inclusive packagepigeon islandrodney bay areapool sidelovely poolrestaurants and barsfriendly hotellive entertainment
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1,128 - 1,133 of 1,752 reviews
Reviewed October 24, 2012

May 2012 was the second time I have been to Coco Resorts and it just gets better and better. Lots of the same staff remained and they all remembered us. The service here is second to none and my friends and I are quite critical when we go away because it isnt cheap to do so so we expect the best..and the best is what you get here. Claudine who manages the hotel alongside her many daily tasks is always contactable and very visible throughout the hotel; but her new Deputy (handsome and affable man) just compliments her and the rest of the team with his vibrance and 'can do' attitude to anything that needs doing. We even met the owner who once again avails himself to guests. A lot of the new people that we met all said the same....'coming back next year'.
In May 2010 I was there with 18 others for my 40th and it was a blast! 2012 there were just 4 of us but we still had an amzing time!!
This hotel can teach a lot of others what the service industry is about and this is the reason why me and my guests would NEVER go anywhere else once St Lucia is where we are heading. Roll on Jazz 2013.
Looking forward to all the improvements that have been made and even the website looks fabulous. Have recommended this hotel to a friend of mine who is looking for a Honeymoon venue....where else would I have suggested :)

Room Tip: When I stayed in 2012 it was my 40th so I had the Luxe 'swim up' room which was amazing...In 2012 we had the pool view room which was absolutely fantastic too.
  • Stayed: May 2012, traveled with friends
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2  Thank Caz S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CocoPalmManagement, Owner at Coco Palm Resort, responded to this reviewResponded November 15, 2012

On behalf of Coco Palm Management we wish to extend our gratitude for taking the time to post a fantastic review following your visit to Coco Palm. We are delighted that we have fulfilled your expectations on both your visits as you meet our key team members and new additions! We know you have a choice when travelling and delighted you chose to return and be part of our valued family of returning guests. We look forward to welcoming you back for a third time to Coco Palm, KoKo Cabana and Saint Lucia very soon.

Warm regards,
Coco Resorts Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 21, 2012

Just returned from a week at the Coco palm, it was a great choice, we flew across in a helicopter which took all of 12 mins as a posed to 1 hr 30 mins of winding roads, great choice again. On arrival we checked in within 5 mins, no fuss. The room was great, large and roomy and very clean, cleaned everyday with crisp bed sheets. The staff were fantastic, helpful, smiley could not do enough for you. Food was also great. I just thought that the lighting was not that great in the restaurant at the evening meal , but that was a small price to pay cause the food was spot on. We went at about the right time in the year as it was not over crowded at all. The pool was great, designed great for children although we haven't got little ones. The beach was a 5 min walk, then paradise, beautiful beach, empty..and very clean. The shopping centre was walking distance, with restaurants and bars, although we didn't need to use them as we were AI In all a great choice of hotel and will be returning..a special thank you to all the staff, Patricia being your main lady, she was just the best. The holiday was with BA and was a all inclusive holiday and was a great deal.

Room Tip: A pool view room was a good choice, swim up pool room was good but not advised if you have very young children. I also thought that the sun moved around quit early in the day which left the pool outside the rooms quit shaded .
  • Stayed: October 2012, traveled as a couple
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2  Thank Lea S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CocoPalmManagement, Owner at Coco Palm Resort, responded to this reviewResponded October 22, 2012

On behalf of at Coco Palm, KoKo Cabana and all our Team members we wish to thank you for choosing to stay with us for your holiday. We know you have a choice and appreciate your kind review on your enjoyable stay. Your review means a lot to us and we hope others will find it helpful when trying to decide on the right hotel. We do hope we can welcome you back again and join our family of returning guests.

Warm regards,
Coco Resorts Management

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Reviewed October 19, 2012

Returned from St. Lucia mid September and stayed at Coco Palm, Rodney Bay and what a fantastic choice we made and we would like to share a wonderful experience for anyone who hasn’t been to St Lucia. We were indecisive about which hotel to stay at – was it to be Bay Gardens hotel or Coco Palm but as BA were doing an AI deal at the Coco Palm we choose this hotel and certainly do not regret it.

Firstly can we say a big hello and huge thank you for the wonderful send off and the little surprised gifts we received from: Jean, Ernie, Claudine & Patricia.

When we arrived, we were offered a very welcoming cold drink as it was a long drive from the airport. Checking in was quick and easy and we found our room to be a very comfortable but the balcony is French style (not much of one). The atmosphere around the hotel is very relaxing. The staff are extremely friendly, helpful and bend over backwards to ensure your comfortable - their priority. Service was excellent at all times and always with a smile, which usually extended to having a good laugh with the staff - thank you to everyone for your smiles and service. Food was really good but unfortunately, the choice was the same for the two weeks we stayed there. (I know changes are being made to the menu to give a better choice). The pool area was never crowded and plenty of sun beds. Staff are on the ball when it came to serving your drinks whether it is at the bar or around the pool!! The beach is about 10 minutes walk from the hotel and along the way you there are shops and restaurants which you can explore for early evening cocktails and dinner. One thing to watch out is the restaurants are quite expensive so look around for the early bird prices, which are reasonable.

Pigeon Island was our favourite place, it is an historical site and you can get there by either taxi or water taxi. There is a fabulous restaurant serving really good inexpensive food. The beach is beautiful with really good views right over to Rodney Bay; you can snorkel way out and around the bay. Watch out for the 'fruit boat with all the flags of the world on it' comes along selling fruit, the mangoes were delicious!!!! - what a character had a right laugh with him!!

We hired a taxi to go round the island and the views are stunning and the people are so friendly always eager to know if you are enjoying yourself and having a good time. We took the local bus a few times and the people are smiley and friendly, always greeted you with a ‘good morning’ or ‘good afternoon’.

You must go to ‘jump up’ which happens every Friday – this needs to grow and not as good as Barbados ‘Fish Fry’ but still a good night out!

We hope to return one day because this is now on our list of 'best holidays..

  • Stayed: September 2012, traveled as a couple
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1  Thank Peaches704
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CocoPalmManagement, Owner at Coco Palm Resort, responded to this reviewResponded October 23, 2012

On behalf of Coco Palm and KoKo Cabana we wish to thank you for choosing to stay with us for your trip to Saint Lucia. We know you have a choice and glad our AI package attracted you.

We appreciate your excellent rating and review which we hope will help others in deciding where to choose to stay. Your kind comments have been shared with our team and we are happy to hear you were made to feel so welcome. We look forward to welcoming you back and join our family of returning guests.

Coco Palm Management

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Reviewed October 17, 2012

I have stayed at Coco several times before. Coco is a quality facility, well maintained with top amenities, however, it if often the people who make the difference between a good trip and a great one! We were very fortunate to meet two wonderful young women who work there - Amelia and Esther! These women are both exemplary in their provision of quality service and their super friendly personalities - it is obvious they really enjoy what they do.

Mr. Chastanet, I have been all over the island at many different hotels and you have 2 of the most professional people I have ever encountered in the hospitality industry in the 12 years I have been visiting St. Lucia.

Stayed: October 2012, traveled with friends
1  Thank KateValley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CocoPalmManagement, Owner at Coco Palm Resort, responded to this reviewResponded October 23, 2012

On behalf of Coco Palm and KoKo Cabana we wish to thank you for continuing to return. We know you have a choice and glad our team members and our warm hospitality is appreciated.

Thank you for your excellent rating and review which we hope will help others in deciding where to choose to stay. Your kind comments have been shared with our team members and we are happy to hear you were made to feel so welcome.

We look forward to welcoming you back as our family of returning guests.
Coco Palm Management & Chastanet family

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Reviewed October 16, 2012

I was a little skeptical about staying in a small place when i first got there, not having stayed off the beaten path before. But I was pleaseantally surprised. Check in was fast and painless. The room was large, clean and comfotable,The restaurant service was amazing. Breakfast was good, a small buffet, but the menu for lunch and supper was delicious. There was nothing on it i didnt
enjoy. Compliments to the chef. The bar staff was also very friendly and attentive.
The only issue i had was not really knowing what was available to us at the bar. We went all inclusive, but this isnt the case. One day i have a certain drink, the next day i have to pay for it. this needs to be clarified. Signing a a bill for food and drinks was a little nerve wracking at first, but i guess it's for accounting purposes.
Its just a short walk to the beach. I've been in some resorts where the walk is further.
Also wanted to add that the people of St Lucia are among the friendliest i have ever encountered. I would recommened to anyone...... jd

  • Stayed: October 2012, traveled as a couple
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Thank john d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CocoPalmManagement, Owner at Coco Palm Resort, responded to this reviewResponded November 15, 2012

On behalf of Coco Palm Management we wish to extend our gratitude for taking the time to post an excellent review following your visit to Coco Palm. We know you have a choice when travelling and delighted you chose to stay with us and we lived up to your expectations. We are delighted that the room and in particular the food made for an enjoyable visit. We have passed on your compliments to the chef. We have also met with our bar about the inconsistencies and clarified the availability of drinks to All Inclusive guests with details being issued at check in. We know your review will be helpful to future guests but hope we have the opportunity to welcome you back to Coco Palm, KoKo Cabana and Saint Lucia very soon.

Warm regards,
Coco Resorts Management

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