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“Customer service & extras great”
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Very good
2 reviews
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Overview
Villa -
13 Bedrooms, 9 Bathrooms, Sleeps 26
Vallromanas, Catalonia

Reviews from our community

Very good - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
jessj2018...
London, United Kingdom
1 review
“Customer service & extras great”
Reviewed June 18, 2018 for a stay in May 2018

I recently booked a villa through Catalunya Casas and received very good customer service.
Throughout the booking / vacation the team were very helpful and quick to respond which was great, with a large party of 20 people to organise. We took advantage of the excellent additional services, which really helped our vacation to run smoothly, including a private airport transfer, local restaurant recommendations and a personal chef.
The chef came to the villa and prepared a truly delicious barbeque which my guests are still talking about!
Thank you for all your help, I look forward to holidaying with you again in the future.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jun 18, 2018
Hola Jessica, Thank you for your kind words and comments! As an agency that specialises in family villa rentals (with gardens and private pools!) in Catalonia (Barcelona, Costa Brava and Costa Dorada) and the Balearic Islands (Mallorca, Menorca, and Ibiza), we take your feedback and suggestions very seriously as we continually aim to improve our services. We are thrilled to read that you were satisfied with our customer service. We strive to be available for our guests 24 hours a day and to meet their every need. We were pleased to assist you during your special event, and we are glad that everyone enjoyed the food prepared by our chef! We love sharing a bit of the local culture with our guests, whether this be through cuisine or other traditions. We hope to welcome you again soon! Kind regards, The Catalunya Casas Team!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
biancawil...
Baltimore, Maryland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Our Stay at the Castle:)”
Reviewed June 14, 2018 for a stay in June 2018

This was a different experience for my group for sure. We’ve never stayed at a spanish style house like this so we named it “The Castle”. The crew from Catalunya Casas were great. They were quick with responding and very helpful. The owner William was amazing!!!! He was there to help at all times. We had a little issue with the stove and the water in the showers here and there but overall our stay was great. We had a great time using the tennis court and the yard for different activities. Great place for the right group.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jun 18, 2018
Hola Bianca, Thank you for your kind words and comments! As an agency that specialises in family villa rentals (with gardens and private pools!) in Catalonia (Barcelona, Costa Brava and Costa Dorada) and the Balearic Islands (Mallorca, Menorca, and Ibiza), we take your feedback and suggestions very seriously as we continually aim to improve our services. We pride ourselves on offering local, authentic experiences, and we are happy to hear that you enjoyed this aspect of your holiday, off the beaten path! We are glad that William was able to assist you with whatever you needed during your stay. All of our villas are completely private, but help is never too far if our guests ever need anything! We tested the burners on the stove and they work well, but the butane needed to be changed. As we state in our villa manuals that are distributed to all our guests, we are available 24 hours for cases like this (and other emergencies), and next time we advise you to let us know and we will be happy to replace/repair anything that you need! We hope to welcome you again soon! Kind regards, The Catalunya Casas Team!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2 guests
Adults2
Children0
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