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Reviewed March 22, 2022

1. We had an attractive apartment with a good bed. The view straight into the high rise car park was disappointing.

2. The car parking is so ridiculous that it would put us off staying here again. I find it incredible that staff can go directly to the hotel car parking whilst customers have to change lifts. Unfortunately I think that this is indicative of the customer service in this hotel. $15 to park in the basement also left a poor taste.

3. When we were checking in we waiting about 10 minutes whilst the only checkin staff member dealt with a phone booking. There was another staff member in an office about three metres away but at no stage were they called, nor did they offer to help.

Room tip: an apartment not looking directly into the car park next door.
Date of stay: March 2022
    • Rooms
    • Cleanliness
    • Service
1  Thank mcdonl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 16, 2022

New hotel, rooms are well-appointed with good quality appliances, great staff. The manager was brilliant at looking after us. Food from the restaurant was above what was expected. Coffee from the Grund flood bar was exceptional.

Room tip: Rooms closest to the lifts are best
Date of stay: March 2022
    • Value
    • Location
    • Service
Thank Steve D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 10, 2022 via mobile

We booked this hotel under "Luxury escapes" and it certainly wasn't luxury!
When we got there the receptionist was absolutely terrible (no customer service skills whatsoever) and not to us but to others as well.
When asked about parking she said it's just across the road. Asked her how to get there and she gave us a printed form and said that should tell us - no explanation of form of direction. When reading the instructions it was very confusing and it took us a while.
We were meant to receive a free bottle of wine and a voucher. Didn't get that, I had to call reception to ask for it and had to go down to reception to pick it up.
Got back to the room and there was 1 wine glass. I gave up and on the following day asked for another wine glass. She said she would send it up via housekeeping......it never came.
On the second day we had to evacuate because the fire alarm went off. My husband has a walking stick and finds it very difficult to move. But we did it. Got the site where you go for evacuation and there's no one there to direct us or anything, I find that very poor especially in a hotel.
I had booked previously to go back in April but I quickly cancelled it.
Worst hotel I've ever been to

Date of stay: March 2022
Trip type: Traveled as a couple
3  Thank 133lyne
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 7, 2022

My father booked this hotel for us over four nights of the Christmas period. There are many things I could say about our experience, none of which stand out as positive. I'll limit it to the most significant issues:

1. The other reviews about the parking and elevator access are correct. While there is a single elevator access from the hotel parking to reception, it is only accessible for staff. Guests have to take two separate elevators.

2. There is only one trolley available for guest use, which meant we had to take five separate trips (using the two separate elevators) to carry our luggage and Christmas presents to our room.

3. This was the worst. We had two nights of limited sleep because of thumping music from parties in the adjoining "theatre" room and the thuds of weights being repeatedly dropped on the floor of the 24-hour gym which was also located next to our room. The first night this occurred I had to angrily complain to the manager THREE TIMES before it was addressed at 1.30am. The second night I had to go down again and complain and this was addressed straight away. I received three different explanations about why this was occurring from different staff. I had to ask to change rooms for the final night. I received no apology, no offer of compensation, and to add insult to injury, we were downgraded in the room on the final night.

This was our worst hotel stay to date anywhere in the world. A disregard for customer experience in the design and operation of this hotel forces me to caution persons considering staying in this hotel.

Room tip: Do not accept room 501. I would advise avoiding floor 5 completely.
Date of stay: December 2021
    • Location
    • Sleep Quality
    • Service
3  Thank OztoUSA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 27, 2021 via mobile

The pool is disgusting and cloudy. The sauna is dirty and the Abode staff are useless to answer a phone to kick naked drunk people out of the spa after hours. There was also glass bottles in the pool area which is very dangerous. The Level 5 amenities are not maintained well and the plants are all dead around the place.

Room tip: Don’t come for the pool area.
Date of stay: December 2021
Trip type: Traveled as a couple
2  Thank Sightsee44924267838
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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