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Novotel Twin Waters Resort
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Reviews (3,389)
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All reviewsseafood buffetwater activitieskids clubaqua parkking suitefree activitiesmain restaurantkids activitieslagoon viewsunshine coastgreat for familiesschool holidayssurf beachaqua bargames roommini golfnouveau restaurant
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1,815 - 1,820 of 3,389 reviews
Reviewed September 3, 2013

Staff were very friendly and helpful. Very relaxing and lovely grounds. Rooms need a spruce up and some rooms have very small tv monitors. Doors to rooms are very loud when they close.Lovely to see kangaroos bouncing around the grounds.

Room Tip: Ask for one facing the lagoon
  • Stayed: September 2013, traveled on business
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Thank Debbie192013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMtwinwaters, General Manager at Novotel Twin Waters Resort, responded to this reviewResponded September 7, 2013

Dear Debbie192013,

Thank you for your positive comment in regards to your stay with us regarding the staff and our resort grounds.

I also note you comments in regards to the doors and TVs in the rooms.

The team looks forward to welcoming you back on your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

We stayed for two nights in Aug; relaxing time, great weather; unfortunate that there was some inconvenience with parking quite far due to the conference setup etc; however the teams were quite helpful and prompt to assist with any issues

we got a great deal online; agree that the resort rooms a bit tired; however in my opinion, a lot of other activities within resort; free water activities etc, would be great for families with kids etc

would recommend a car; not close to transport; however there are options with transfers etc

noise from the guests chatting in corridors caused a bit of discomfort

  • Stayed: August 2013, traveled as a couple
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Thank bijumth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMtwinwaters, General Manager at Novotel Twin Waters Resort, responded to this reviewResponded September 7, 2013

Dear Bijumth,

Thank you for taking the time to share comments regarding your stay with us at Novotel Twin Waters.

I am pleased that the team was able to assist with the temporary parking arrangements due to a conference in house, thank you again for your patience with this during your stay with us.

The team looks forward to welcoming you back when you next stay with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2013

  • Stayed: August 2013, traveled with family
    • Value
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GMtwinwaters, General Manager at Novotel Twin Waters Resort, responded to this reviewResponded September 7, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed September 2, 2013

We spent tens of thousands of dollars at our daughters wedding at Twin Waters. The staff on check in couldn't have been ruder moving our room furtherest away from the Bridal Suite creating a logistical nightmare. The fellow on the desk declared that he didn't care who I pre arranged it with - take the room or leave it. From the deck doors that did not close to the family suite being used for a wedding function NOT being cleaned to the slimy unwashed bathrooms to the filthy amenities to the over priced cold shoddy breakfast and you are left with a memory that will be told and retold to any person looking for a resort NOT to stay. Disgraceful and probably a couple of months away from foreclosure - if the lack of maintenance of the resort is any indication.

  • Stayed: August 2013, traveled with family
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4  Thank Ruth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMtwinwaters, General Manager at Novotel Twin Waters Resort, responded to this reviewResponded September 7, 2013

Dear Ruth B,

Thank you for taking the time to share comments regarding your stay.

I am disappointed to read your comments regarding your stay with us for daughter’s wedding and would like to discuss them further with you if possible.

Could I please ask you to contact me on GM@twinwatersresort.com.au so as to allow me to review you comments further in regards to your stay with us.

I look forward to speaking with you shortly.

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Reviewed September 1, 2013

My husband and I travelled to this resort and stayed 3 days for a family wedding nearby. We had to park a good 800 meters from our room as they were setting up for a week long Telstra conference, but staff were on hand to pick up and drop off in golf buggies which was good during the day, but at night my husband had to drop me as close as he could, then park and walk back. The room itself was nice but in dire need of a good clean, and the 26 cigarette butts around our balcony did nothing for the ambience.
We had buffet breakfast included in our tariff, which we were looking forward to but the hot food was cold and the queues long, and the restaurant in need of a good scrub and clean, as was the forecourt in front of the pool, where the tiles were putrid and covered in spilt coffee, food and generally needed a good scrub (why was this not done overnight as in other resorts we have stayed). I know this is a family friendly resort, and the facilities were indeed excellent for the kids (and parents) to enjoy, but the general shabbiness was a bit of a turn off, and rooms could do with a standard lamp in the lounge area as lighting there is poor.
On a brighter note, the staff were all very friendly and helpful without exception and the resort is in a beautiful location.....just felt it could do with a bit of a facelift.

Room Tip: Ask for an upstairs room if you can manage the stairs as we had people dragging chairs and the plumbing runs loudly down through the room below.
  • Stayed: August 2013, traveled as a couple
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2  Thank Mary-Lou H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMtwinwaters, General Manager at Novotel Twin Waters Resort, responded to this reviewResponded September 7, 2013

Dear Mary Lou H,

Thank you for taking the time to provide feedback regarding your stay with us.

I note your comments in regards to the conference set up that impacted the parking at the resort and thank you for your patience regarding this during your stay.

Please be assured that all of our public areas including the restaurant are cleaned daily however I have personally raised your comments with our executive Housekeeper to ensure that we are monitoring these areas accordingly.

Thank you for your positive comments in regards to the team, i look forward to passing these onto the team.

Again, thank you for your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future.

The team wishes you safe travels.

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