We stayed in a Lagoon Suite - $440 - $480 per night for a couple - and expected the same level of cleanliness and services we receive in other Novotels. Boy are we disappointed. The cleaning leaves a lot to be desired, the chairs in the lounge area are filthy, mould over the curtains, ripped chair covers in the dining space, bird droppings on balcony just to list a few. Towels taken for laundering and not replaced, cups and glasses simply rinsed in the sink! Bedding changed but dirty linen left on bedroom floor. We have been here 4 days and we are yet too see the benches and coffee tables wiped down. We chose to stay at the resort for the convenience of room service and restaurant. Food in the restaurant is nice and service is friendly - room service menu extremely limited and more like a general take-away. Line up for breakfast each day is so bad we have not yet succeeded in eating at the resort - the drive to Maroochy is worth it. We didn't expect 5 star but did expect usual cleaning standards.
We will not return and will not recommend to friends. Great fireworks on New Years Eve is the best I can say.More
- Free Wifi
- Free Parking