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“Truly exceptional..”
5 of 5 bubbles Review of Resort Borgos

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Resort Borgos
Certificate of Excellence
New Delhi, India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Truly exceptional..”
5 of 5 bubbles Reviewed February 11, 2014

I was in this resort a couple of days ago. The property was very beautiful and nicely set up.All facilities within budget n good location,green lawns and green surroundings.The food was incredibly delicious and fresh, room service was excellent, staff were very co-operative and friendly.Great team and property. Amazing experience for a couple or family.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chris744
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basudev2014, General Manager at Resort Borgos, responded to this review, February 14, 2014
Dear Guest,
We thank you for staying at Borgos during your recent visit to Kaziranga. It is a pleasure to know that our team's effort made your stay special & exceeded your expectations. I would like to take this opportunity to thank you for your appreciation which certainly motivates us. I certainly hope that we will see you return to Borgos soon & look forward to the pleasure of welcoming you back.
Assuring you of our best attention at all times.
Thanks & regards,
Basudev
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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185 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • Swedish first
  • Any
English first
New Delhi, India
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed February 4, 2014

We were a group of 24 people visiting Kaziranga , when we decided to have lunch at Borgos. Being a new property we were hoping that service and food is good. However we were in for a surprise when we found the food quality was bad, service was extremely slow and and to top it all the management did not bother to look into our complaints.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Udayan1004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basudev2014, General Manager at Resort Borgos, responded to this review, February 4, 2014
Dear Guest,
Many thanks for your comments. We appreciate all feedback. I would like to apologize for shortfall in service you received. I was very concerned to hear about your food and service experience you received. The entire kitchen & F&B staff have been briefed on the same. Majority of our guest experience have been very positive and have enjoyed our staff services. We truly value your patronage & would request you to give us an opportunity to reinstate our credibility.
Assuring you of our best attention at all times.
Thanks & Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed February 3, 2014

We made a last minute reservation at Borgos and were pleasantly surprised. The rooms were awesome, staff very courteous, the bihu dance at night was fabulous and the drinks under the thatch canpy and bonfire just simply made it awesome. The front desk staff were very helpful. Will stay there again for sure.

Room Tip: Try and select rooms that are interconnected if you have a bigger family.
See more room tips
  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vancouver-sharmas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basudev2014, General Manager at Resort Borgos, responded to this review, February 4, 2014
Dear Guest,
We thank you for staying at Borgos during your recent visit to Kaziranga. It is a pleasure to know that our team's effort made your stay comfortable & exceeded your expectations. I would like to take this opportunity to thank you for your appreciation which certainly motivates us. I certainly hope that we will see you return to Borgos soon & look forward to the pleasure of welcoming you back.
Assuring you of our best attention at all times.
Thanks & regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guwahati, India
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed January 29, 2014

stayed in BORGOS with my family of four for a short weekend break. Check-in was good and effortless and reception desk very helpful. We took a suite which is no doubt good with a long balcony but seem to be overpriced. The bathroom is big but should be more well-lit and ventilated . Room service and House keeping are good. Restaurant needs improvement in terms of service and variety. One thing I like to mention specifically ,is about supply of drinking water. I think the category of Hotels in which BORGOS is trying to alleviate itself ,supplies unrestricted mineral water bottles for its in-house guests .The quality of toiletary items also should be improved. Otherwise it is very nice property.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BPC555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basudev2014, General Manager at Resort Borgos, responded to this review, January 30, 2014
Dear Guest,
Many thanks for your comments. We appreciate all feedback. It is a pleasure to know that our front office, room service and housekeeping made your stay special & exceeded your expectations. I would like to apologize for the shortfall in service at the restaurant and the whole F&B team has been briefed for the same. We are sorry to know that the rooms are over priced. Borgos is in line with an international 4+ star hotel and we offer rooms of varying sizes, which are priced appropriately. Customers, who prefer bigger rooms can choose an appropriate room while booking. We have been very careful to benchmark competitors in our segment in order to set a very competitive price for everything starting from selection of toiletries, in room amenities and services.
We truly value your patronage & would request you to give us an opportunity to reinstate our credibility.
Assuring you of our best attention at all times.
Thanks & regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guwahati, India
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed January 26, 2014

excellent location... bang next to the bagori range of Kaziranga... great food and an awesome swimming pool.. which also has a small jacuzzi dip next to it.. it was heated pleasantly when I visited . the rooms are large , comfy and wd private balconies . so lots of privacy . there are some problems wd the bathrooms as the tubs have not been installed well n have leakages.. please get that checked ... they wl surely help u out wd that.. n that is surely not a reason for not going to this place.. dont expect a service and reception of five star as the place runs on local talent which shall take time to emerge .. with a little understanding and positivity to these minor bugs.. i guess BORGOS is a TREAT!!

Room Tip: walk around a lot.. dnt just snooze... theres a lovely lawn behind he rooms.. lots of space to spend...
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pooja1709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basudev2014, General Manager at Resort Borgos, responded to this review, January 28, 2014
Dear Guest,
We thank you for your feedback on your stay at Resort Borgos. It is a pleasure to know that our F&B services made your stay special & exceeded your expectations. We value all guest feed back and do ensure that we work on them. We have noted the feedback on the usage of the tubs and have taken immediate steps to improve the same. We are positive that we will live up to your expectations, when you stay next at the hotel.
Assuring you of our best attention at all times.

Basudev
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed January 13, 2014 via mobile

When we were looking for a place to stay while in Kaziranga, Borgos seemed to be the only one available. The others were all sold out. While we were initially hesitant to book, when we reached there, to our utter delight, the resort far exceeded our expectations.

The receptionists are welcoming (Gayatri was especially warm), the staff is courteous, rooms are well done up and to top it all the food is just yum. Their cook is great in churning out all kinds of delicious cuisines.

The hotel treated us to some local tribal dances around the bonfires.

While the room service is very quick, they are not equipped to cater to serving guests seated in the lawns.

Overall, a definite recommend during your trip to Kaziranga.

Stayed December 2013, traveled with family
Helpful?
1 Thank decorage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basudev2014, General Manager at Resort Borgos, responded to this review, January 19, 2014
We thank you for staying at Borgos, Kaziranga during your recent visit. It is a pleasure to know that our team's effort and specially Gayatri made your stay special and exceeded your expectations. I would like to take this opportunity to thank you for your appreciation which certainly motivates us. I certainly hope that we will see you return to Borgos soon and look forward to the pleasure of welcoming you back.
Assuring you of our best attention at all times.
Basudev
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guwahati, India
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed January 11, 2014

We're frequent visitors to Kaziranga & this time, we opted to stay at Borgos resort, which is very close to the entrance of Kohra range of Kaziranga National Park. They seem to be maintaining a biosphere zone around the resort, has a very large area, large lawns with sitting areas, musical gardens, a large swimming pool & well-equipped gym. Trees all around, with a large open grassland at one end with a viewing tower, this is a great place to rejuvenate. It also has a large souvenir shop. The rooms have all modern amenities & very cosy. Only slack side is the slowness in service, which can be improved if the management tries. They have a vast range of choice in their menu, Indian, Chinese as well as Continental. What we liked best were the chicken salads, never miss those. So the next time you'r in Kaziranga, look forward to staying here or atleast visit once for the food ;)

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dipti_Gogoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Resort Borgos

Property: Resort Borgos
Address: No 2 Sildubi | Kohora, Kaziranga National Park, India
Location: India > Assam > Kaziranga National Park
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Kaziranga National Park
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Resort Borgos 4.5*
Number of rooms: 44
Official Description (provided by the hotel):
Resort has 24 executive rooms, 16 exe. deluxe rooms and 4 presidential suites. All rooms are well equipped with minibar, LED TV, Geyser, AC,Tea Coffee maker and all the necessary amenities of a room. Every room has a well furnished balcony with a great natural view from each. ... more   less 

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