You will be impressed as soon as you arrive at Borgos. It is a relatively new property and the place is built right. There are rough edges that need to be worked out as the people in other reviews suggest. However, the issues are with all properties in the area and I suspect it is because of a lack of available talent on the ground. They have the right intention, just not enough experience and training. The resort has a new manager who we spoke to and seemed like it was headed in the right direction. Suggestions for the resort. On the room front, improve the bathrooms (water pressure, exaust, shampoo, etc.). Given that it is winter, have more that 2 tea bags for tea/coffee. On the restaurant front, probably have more choice and to improve service for large groups set up buffet(s) so that service will be easier. I dont think the current staff can keep up with the requests. Breakfast also needs more choices.
On the Safari front, Do go to the elephant safari and book way in advance. The hotel needs to help people plan their trips and play a more active role in selecting jeeps with drivers who are more knowledgable. I dont think people would mind paying a little extra for knowledgable drivers/guides/mahouts who are not in a hurry. Maybe offer guides along with drivers on the jeeps. Trekings and tea garden tours to fill the otherwise empty afternoons would be a good idea.
The evening dance think is a good idea but more entertainment in the evenings is probably a good idea, other wise people are left haggling over the few seats in the garden.
Would visit again as this was a good trip and to see if the hotel has lived up to its potential.
- Official Description (provided by the hotel):
- Resort has 24 executive rooms, 16 exe. deluxe rooms and 4 presidential suites. All rooms are well equipped with minibar, LED TV, Geyser, AC,Tea Coffee maker and all the necessary amenities of a room. Every room has a well furnished balcony with a great natural view from each. ... more less
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