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“Great Conference venue”

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NH Noordwijk Conference Centre Leeuwenhorst
GreenLeadersGold level
Dunbar, United Kingdom
Level 6 Contributor
89 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Great Conference venue”
Reviewed October 16, 2013 via mobile

I have been at thr IFC conference on 4 occasions and stayed here at the conference centre twice. Rooms are of a good standard and the facilities excellent. The food has been Buffett style, plentiful and a good choice.
The staff are friendly and helpful.
Not much around the hotel if you are here on holiday though.

Stayed October 2013, traveled on business
Helpful?
Thank Norman B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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London
Level 5 Contributor
57 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 13, 2013 via mobile

This is a business hotel that is perfect for conferences but has little charm or character. Staff are very helpful but the food was overpriced, particularly I the Dali lounge for dinner in the evening. Rooms were practical,but again devoid of character

Stayed October 2013, traveled on business
Helpful?
1 Thank hughandrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Egypt
1 review
Reviewed October 12, 2013

Helpful staff, good services, good price and quiet place good water quality. Easy to communicate in an obvious English language clear dialect. Room services were very polite an provided me with all my needs on time





  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels

Helpful?
Thank Mohamed E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 2, 2013

I got a feeling like the senior management at this hotel were running a scam/ hustle--churning through people and customers, over-selling under delivering, and over-charging wherever they could.
This hotel is a former seminary--out in the middle of nowhere and rooms were designed for ministers-to-be, not contemporary hotel guests. Result? An a quiet hotel in a very quiet/remote location with outdated rooms. Positives: quiet! can rent a bike and ride to the little seaside resort in 20 mins, good food. Negatives: seriously overpriced, nothing to do, hopeless wifi so you have to buy the daily package, problems with the bill and a computer system that made it difficult to correct and a few rather unpleasant staff.
I read another review complaining about trying to get the bill corrected after check out and the nightmare they had, so I looked carefully at my bill. I stayed 4 nights and had a bill for roughly 1100 euros. I looked at it carefully and had been overcharged for food in the amount of approx 10-yes 10 additional dinners! I had to explain that I was traveling alone, did not buy dinner for 10 random people at the conference, had a dinner away one night, and then wait for the staff member to struggle with the difficult computer system.
Other guests had the same problem when we were checking out--overcharged on wifi, dinner--and staff getting annoyed and defending accounts that were obviously ridiculous. In the end my bill was corrected to 800, but I was unhappy with the systems and approaches this hotel has.
The staff were very mixed. Most were very helpful and friendly, a few were outstandingly unfriendly or just unhappy about working in a service industry. I would give it a 1 out of 5 if it were not for some of the good staff and good food.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank benmelbourne12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed October 2, 2013

If you are visiting the Leeuwenhorst area for business or for pleasure, please consider staying elsewhere and read the negative reviews about this hotel, which are extremely accurate. Here was our experience:
1. The reception staff are rude, unhelpful and mislead travellers. Here are some examples: 1) We booked a non-smoking room online and paid in advance. When we arrived, we were directed to a room at the opposite end of the hotel from our conference, overlooking a rusty, unappealing rooftop. It was a smoking room and the smell was overwhelming (it obviously had not been aired in a very long time). When we informed reception, they said “Sure, we’ll move you, but you’ll need to go to a smaller room” - even though we booked several months in advance for a non smoking room, and it is a huge hotel. 2) We enquired about the nearest supermarket/local village to buy food at, and were advised by reception staff: “It’s 45 minutes away and really expensive to travel to. We strongly recommend that you eat at the hotel – would you like to pay for buffet?” – Not true, as there is a beach with shops 10-15 mins away, as we discovered on Trip Advisor. 3) We ordered a taxi from reception to leave the hotel (to visit a local restaurant after discovering the buffet dinner was really poor at the hotel). The taxi driver overcharged us (30 euro) and took us via a long route – it was a luxury taxi even though we had not requested this. Our return taxi (booked by the independent restaurant) charged 18 euros return. 4) On our final night, we had made a booking for the buffet at the restaurant so we could prepare for an early morning flight the next day. This was put on our room tab and we were given a ‘Voucher’ that was assigned to our room. We were unable to find in from our paperwork, & went to reception to let them know. They advised us “No, we can’t give you another voucher: How can we trust you, and how do we know that you haven’t just given it away & are not being honest?” Due to this response, we instead requested that the hotel cancel the dinner voucher from our tab – since we obviously had not used it (it was assigned specifically to our room as conference delegates) so could only be redeemed by us! Separate to this, there was no buffet on offer anyway (the restaurant was closed that night) but the cost had been put on our tab and they had happily sold us a voucher. 5) Reflecting this same mistrust of guests, we were advised when we initially checked in that it wasn’t possible to borrow an adaptor from the front desk, due to too many prior guests “stealing them" from the hotel. This is a business / conference hotel, but expect to pay for an adaptor from their in-hotel “shop”.
2) The cleaning staff were extremely noisy during the day – making excessive noise while cleaning nearby rooms to the detriment of guests being able to use their rooms during the day – there was lots of banging on walls.
3) They charge you to use the facilities at the hotel, including a gym and sauna, which are promoted as being available for guests.
4) The dinner buffet is overcooked and is of poor quality (breakfast is better than dinner; however the coffee isn’t great).
5) There is no mini bar or fridge in the rooms, nor any air conditioning.
6) TV reception drops out frequently so you can only watch TV sometimes and at other times it does not work entirely.
7) The rooms are decrepit, old and very dated, as well as small, and do not offer good value. Some conference delegates commented that the conference rooms had an “odour” to them, which we attributed to lack of fresh air / poor maintenance of the overall facilities. I recommend reading an earlier review about the ‘lampshades’ which includes pictures.
8) Possibly the worst attribute for a business hotel – the wi fi that’s promoted as “free” from Swisscom repeatedly drops out and fails, even though you are given access in 24 hour blocks (i.e. it’s promoted as this, but you’ll actually be cut off and forced to pay for a better, paid service). During 3-4 days, our wi fi access dropped out repeatedly, often at key times that we needed to send emails. Additionally, the “internet café” in the main foyer was closed whenever we went past it – so it’s not a viable option at lots of times during the day (leaving guests to either have inconsistent/no access to the internet; or to pay dearly for it).

We have just travelled to this hotel from the NH Hotel in Salzburg, Austria, which was beautiful, reflected excellent value for money, and had very friendly and helpful staff… plus a “free” sauna and a good location. The issues reflected here are not indicative of NH hotels in general, rather this specific conference centre.

This is a beautiful part of South Holland (near the tulip fields in Spring) with a pretty local beach 10-15 mins away – there are much better options available if you do your research for both accommodation and dining.

Room Tip: Don't stay here, but if you absolutely must, try to get a room overlooking the tulip fields (alt...
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jacs B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wakefield, United Kingdom
Level 4 Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 30, 2013 via mobile

Stayed here from Thursday to Sunday in Sept. hotel and facilities good. Ate in a la carte restaurant once. quite expensive but food ok. Wasn't able to eat in the other restaurant as this was reserved for conference delegates. The Chinese restaurant in the casino next door is great value and well worth a visit.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liz M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antwerp, Belgium
1 review
Reviewed September 24, 2013

Excellent hotel, outstanding professional friendly customer service, clean rooms, best brunch I've had in years (the selection is huge). OK, the rooms are really outdated and so un-trendy (ugly).
We were upgraded to a superior rooms because they had no more queen bed rooms - and we came 45 min too late for breakfast, but were allowed to bring as much food to our rooms as we wanted.
I would recommend this hotel to anyone. A great experience!!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Majaolsen1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about NH Noordwijk Conference Centre Leeuwenhorst

Property: NH Noordwijk Conference Centre Leeuwenhorst
Address: Langelaan 3, 2211 XT Noordwijkerhout, The Netherlands (Formerly NH Conference Centre Leeuwenhorst)
Phone Number:
Location: The Netherlands > South Holland Province > Noordwijkerhout
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Noordwijkerhou...
Price Range (Based on Average Rates): $
Hotel Class:4 star — NH Noordwijk Conference Centre Leeuwenhorst 4*
Number of rooms: 513
Official Description (provided by the hotel):
The NH Noordwijk Conference Centre Leeuwenhorst is a four-star hotel located in the Netherlands' beautiful flower bulb region. Conference-goers or leisure travelers will find plenty to do, as we are perfectly situated for excursions to the world-famous Keukenhof, or Noordwijk, a well-known beach resort only a stone's throw away. ... more   less 
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Also Known As:
Nh Leeuwenhorst Hotel Noordwijkerhout
Nh Leeuwenhorst Noordwijkerhout
Nh Hotels Noordwijkerhout

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