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“Poor customer service to an avid wine lover”

Colio Estate Winery
Ranked #6 of 14 things to do in Harrow
Attraction details
Chatham-Kent, Ontario
Level Contributor
38 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 57 helpful votes
“Poor customer service to an avid wine lover”
Reviewed November 13, 2012

We recently visited a few wineries in the Essex county region of Southwestern Ontario. All of the wineries we visited were very friendly and informative, especially Pelee Winery. We were very disappointed in the customer service we received from one of the staff members of this winery. I do not know the name of this older female employee, but she definitely ruined our visit. She was so focused on yelling out several times and making sure that everyone in the room paid their tasting fees that it really distracted from the whole experience. We have been to numerous wineries in the Niagara Region several times. All of the wineries we have been to have treated us like welcomed guests and not like dollar signs walking through the door (for a meager couple of dollars each). We love to purchase something at each winery, but this was certainly the exception. The only taste we were left with was a bitter one. Needless to say, no purchase for us and we left quickly.

Visited November 2012
3 Thank Milkdud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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31 reviews from our community

Visitor rating
Date | Rating
  • English first
  • Any
English first
McGregor, Canada
Level Contributor
23 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
“our son's wine choice”
Reviewed October 23, 2012

We ordered the wine for our son's wedding reception from colios .only like white wine and found theirs to be the best I have ever tasted.I would recommend this wine for any occasionI

Thank Bonnie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
66 reviews
22 attraction reviews
common_n_attraction_reviews_1bd8 29 helpful votes
“Great Experience, Freindly and Knowledgeable”
Reviewed September 3, 2012

We were given a Sambadays Wine Tour Pkg by our son and his girlfriend. We selected Colio Estates in Harrow as our tour choice. Whe we arrived we were about 30 Minutes late, but Tara our Guide was very accomodating and took us on our tour. Incidently, as this is a working winery there we not supposed to be any tours that day, as there was activity in the area, but as we were previously booked we were given a tour. Tara was very knowledgeable and answered all our questions. If she was not sure she would say so, I appreciate that instead of being misinformed.

Tara gave us lessons about wines and we enjoyed several samples. Their CEV Savingnon Blanc is Excellent. Colio Estate Winery is well worth the time to visit and experience there Wines. I didn't know it but they produce " Girls Night Out" wines. We have seen it in LCBO stores and it will become a regular in our home.

We will visit Colio Estates again.
Well done Colio and Thanks Tara.

Visited September 2012
1 Thank BarrieRes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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