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Novus Giri Resort & Spa
Ranked #3 of 25 Hotels in Puncak
Reviewed October 11, 2013

We had a weekend escape from the heat of Jakarta and headed off to the mountains. We combined the hotel with a trip to Taman Safari.

Nice activities for children, especially the rabbit garden was lovely. The idea of having a play room for kids was great, but many of the toys were broken and the room was not too clean. Bigger children enjoyed playing table tennis and swimming.

Hotel food was ok, nothing special. Even though the breakfast selection was wide, it was mainly for Asian taste and I was a bit suspicious about the food quality, especially with milk products and ready-cut fruits. There were a lot of flies and small bugs buzzing around.

Hotel rooms were clean and the bathrooms really nice. The only drawback was that there was some kind of a party going on nearby and you simply couldn't sleep before they stopped the noise after midnight. The next wake up was around 4 am because of the mosque. I recommend you to bring earplugs, if you fancy having any sleep during the night.

  • Stayed: September 2013, traveled with family
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1  Thank Suzindo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novus_Puncak, General Manager at Novus Giri Resort & Spa, responded to this reviewResponded October 13, 2013

Dear Susanna,

Thank you for staying with us and for taking the time to post a review. We strive to create memorable experiences for all of our guests and it is always disappointing whenever we do not meet expectations.
 
In spite of this, the shortfall in service you have highlighted is very much appreciated and on the other note I am delighted to hear that you and your family had enjoyed the activities for children as well as the room and I am sure that our staff will be thrilled by your compliments.
 
On behalf of the team I would like to apologize for the areas that fell short of your expectations. Please be assured that we review all feedback with our team to improve our performance.
 
In the meantime, I certainly hope that we will have an opportunity to welcome you back for a renewed experience.
 
Kind regards,
 
Ida Bagus Gede Suambara
General Manager

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316 - 322 of 542 reviews

Reviewed September 22, 2013

Actually, my husband and i couldn't say anything bad about the hotel. From the booking, check in (we could get our room at 11.00AM), and we got upgaraded to junior suite room ( we asked for the deluxe), the service, the terrace garden room (except the terrace that means 15sqm garden covered with wall), the amenities, all were excellent.
We got the room no 721.
At first we thought, well it's okay even if there is no view at all. My husband and i had request a room in a quite area and secluded, because we really need a holiday.
Everything went well, we had a very nice nap, until the nightmare came. At 3.40 PM a group of family of 20 (more i think) were staying in the same villa/building (1 villa, 8 rooms) with us! At 6.30pm they gathered in the biggest room (next to mine!) and started to sing like a choir. I complaint to the hotel, and not long after that, they sent a security and they finished their choir.
2 hours later, They got back from dinner, and start yelled to each other and gathered in one of the room upstairs and we could hear them laughed of a story. Even we can hear one of the man talked in the phone so loudly on the balcony.
Thanks god, at 10 pm, they were quite and went to sleep. But it wasn't over. At 4.30am they woke up already, and gettin busy upstairs and made noises like dragging or moving something heavy in their balcony (up in our terrace), chatting like nobody there but them. At 5-5.30 they left. But we've woken up already (thanks to them and the hotel).

What made us dissapointed was the hotel knew we did asked for a quite and secluded room, but instead they put us in the villa with a large group.
We never asked for upgraded, i just thought that we were so lucky.
But, the room have no view at all (AT ALL!), so much for the upgraded, even they failed to granted our wish to be in a secluded room. Were trapped!
It was like they didn't event care what the guest request. And i accidentaly broke a shampoo bottle, and still i have to pay for that. Well, were a very dissapointed guests, why didn't they let the ceramic go?
So if you want to stay here, you really need to strict about your request. Ask whether your room will be in the same villa/building with large group or not, be careful with garden terrace means, if you want to have a nice view or just a view, better asks for balcony.

  • Stayed: September 2013
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1  Thank Argarini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novus_Puncak, Guest Relations Manager at Novus Giri Resort & Spa, responded to this reviewResponded September 24, 2013

Hi Argarini

Thank you for taking the time to share your feed back! We truly value your constructive opinions.
We’ve been trying our best since we know that you prefer a quiet and secluded room, we took the initiative to upgrade your room with the hope we can provide the best possible hospitality and services for our guests
Actually the room that you occupy is located in the area that you desire, away from the crowds, away from public areas such as the restaurant and swimming pool and is located away secluded from other buildings.
We did not mean to put you together with a large family group because we know they are just like you and other family guests who reserve individually. And apart from that of course we cannot predict in advance that they will make a noise and start from here the situation has changed beyond of our control. However on behalf of management, I would like to offer a sincere apology of any unpleasantness you might have experienced. We hope you will give us a second chance to convince you with a better service.

Best Regards

Guest Relations Manager
Novus Puncak Resort and Spa

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Reviewed August 21, 2013

me, and my husband, having a short escape to this hotel, we expect a good room with nice view, since his is a week after our wedding, but the room that they gave to us, not as good as what we are expected (as seen on the brochure and website).

The room is great, well furnished, with the rustic and classic style, my fave is the bath tub, its classic and nice.
We stay at the pool suite villa, but at the first night we stay at the deluxe suite, the pool suite villa is good, but the deluxe room is just okay, old buildings, and no twin bed, so we have to put together the single bed.
The pool at the suite had hot water, its nice, but be aware of monkey around the hotel when you swim, if you hate animal, esp the wild one, this hotel is not a place for you.

Room Tip: stay at the pool suite only! best room :)
See more room tips
  • Stayed: June 2013, traveled as a couple
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1  Thank YosefinaYustiani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novus_Puncak, Guest Relations Manager at Novus Giri Resort & Spa, responded to this reviewResponded August 22, 2013

Dear Yosefina,

Warm greetings from the cool, refreshing Puncak,

We are sorry that the room and views did not meet your expectations Actually our hotel rooms offer different setting and views for each room, many rooms is in order twin beds, but do not close the possibility to satisfy your desire to make it single bed as long as you have the previous order. you can contact us for any requirement you need and our guest service team will be happy to help and serves you

We are pleased to hear that you enjoyed our pool suite Regardless monkeys around the hotel when you swim, actually we are working together to establish cooperation with local forestry police to relocate them to where they should be and hopefully this plan can be realized immediately.

We hope we will have the opportunity to welcoming you back to our hotel in the near future.

Best Regards

Guest Relations Manager
Novus Puncak Resort and Spa

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Reviewed August 14, 2013

after planning to have a short vacation with our family, we decided to try Novus Hotel for the stay, fresh air, great surroundings, lots of children activities, we stayed at room 925 , great room, clean, but only a small thing that could ruin our vacation, that is we found some insect ( 2 catterpillar on our 2 days stay ) because we bring our child. well, maybe because there's a lot of trees around.

  • Stayed: August 2013, traveled with family
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Thank ade j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovusCorp, Guest Relations Manager at Novus Giri Resort & Spa, responded to this reviewResponded August 19, 2013

Warm greetings from the cool, refreshing Puncak,

Thank you for taking the time to share your stay experience,
Our hotel is nuanced nature so we designed the trees in such a way to be a part of our hotel building. To follow up on your experience, we've trim twigs of trees and plants are connected and attached to the rooms to prevent this happening again in the future.
We apologize for any inconvenience caused by the state of our natural environment,

We hope we will have the opportunity to welcoming you back to our hotel soon.

Best Regards
Guest Relation Manager
Novus Puncak Resort and Spa

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Reviewed August 10, 2013

Stayed at Pool Suite #722, according to the staffs was the biggest Pool Suite there. On the second day evening and lasted until 2 pm the next day, swimming in the PRIVATE pool cannot be done since a bunch of people from upstairs Junior Pool's balcony #731, standing and sitting on the FENCE of the balcony, were watching us and COMMENTING us if we swam. Complaint was just followed up by apologies and cheap free dinner. The Manager tried to get rid of us, instead, from our own room to cheaper and smaller pooled Pool Suite. The General Manager said the management is not responsible for the discomfort we experienced. He thinks I should deal with those naughty guests myself and there is no guarantee about the privacy in the private pool. Private pool means "it's used only for the room's guest, not for public". He offered nothing but to repeat the free dinner as his staff did and also a last minute spa. Most of the GM's words were about to blame others (including me and family!) and took no responsibility of the privacy invasion. He is indeed a good debater for guest! For USD 400 per night: it's not worth it at all.

  • Stayed: August 2013, traveled with family
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9  Thank ponix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovusCorp, General Manager at Novus Giri Resort & Spa, responded to this reviewResponded August 16, 2013

Warm greetings from the cool, refreshing Puncak,
We are sorry that your stay did not meet your expectations

All our pool suites feature a private setting overlooking a panorama of valley or hillsides to provide the unique experience of swimming in a natural environment. As this configuration also permits guests in neighboring suites (and those local residents living at a higher elevation) to view activities in the pool, each pool suite includes a wooden awning which can be extended to cover the pool area. Unfortunately, the suite that you specifically requested has the largest pool, a portion of which cannot be covered by the awning.

Regarding the guests in the neighboring suite, we ascertained that they, in fact, did not violate our policy regarding inappropriate behavior. However, since you were so obviously unhappy with the situation, we offered to move you to another comparable suite. This could not be considered a downgrade, as all our pool suites are the same size and have the same facilities and all for the same rates. The suite you occupied has a somewhat larger pool, and so is booked on a "first-come, first-served" basis.

We realize that there will be times when various factors coincide to produce a less-than-ideal experience for our guests, despite our best efforts. On these infrequent occasions, while we regretfully cannot grant requests to waive room charges, we do try to make the best of the situation. In your case, we offered you free services such as an "all you can eat" buffet dinner and spa treatments.

Hope you understand our position and we thank you for your stay.

Mokhsen Badnen
General Manager

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Reviewed July 29, 2013

Most of you who are staying in Jakarta will of course go to Puncak on weekend. Yeah,right places to go with a better air and good weather.
I was there on xmas 2012. We planned this journey in a very sudden. This was the only hotel with occupancy left.
We were staying at the junior suite room for 2 nights. Overall,the service was very good, they responsed our request very fast. The surrounding environment gaves us a very calm and relax feel. Very recommend for couple who are planning for short honeymoon.

  • Stayed: December 2012, traveled as a couple
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Thank Liz_liz_only
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovusCorp, Guest Relations Manager at Novus Giri Resort & Spa, responded to this reviewResponded August 11, 2013

Warm greetings from the cool, refreshing Puncak,

Thank you for your kind words. We are thrilled to hear that you enjoyed your stay.

Comments like yours have inspired us to create a Romantic Honeymoon Getaway Package at Novus Puncak Resort & Spa, where lucky couples can experience an intoxicating aura of romance amid spectacular mountain vistas. The Novus Romance package offers the perfect way for couples to remember this most special of occasions, along with a full range of service from complete spa treatments to candle light dinners, love is certainly hits a peak in the Puncak

With very best regards

Guest Relations Manager
Novus Puncak Resort and Spa

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Reviewed July 25, 2013

This was a nice hotel with nice staff in a nice location (particularly convenient if you're planning to climb Gunung Gede). The rooms were also nice. Although it is a little bit tired in places, the standard of cleanliness is very high and the friendly staff and overall feel of the place make up for it.
The price is very reasonable. We actually stayed here twice - having initially planned just one night prior to climbing and camping for one night on Gede, we decided to return for a second night to recharge our batteries after the climbing/camping.

  • Stayed: July 2013, traveled as a couple
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Thank Adam and Anna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovusCorp, Guest Relations Manager at Novus Giri Resort & Spa, responded to this reviewResponded July 31, 2013

Warm greetings from the cool, refreshing Puncak,

Thank you for sharing your wonderful experience.

We are pleased to know that our strategic location gave you such good support
for your climbing adventure. I hope on a future visit you might try the less-strenuous
but no-less-interesting walking tours of the nearby tea plantation and Cibodas botanical garden, or venture out to the Taman Safari Park for an up-close-and-personal experience
with exotic predators. Also of interest is the historic presidential palace of Cipanas, located only one kilometer from the resort.

Once again thank you for your valuable feedback,
We hope we will have the opportunity to welcoming you back to our hotel in the near future.

Best Regards,

Guest Relations Manager
Novus Puncak Resort and Spa

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Additional Information about Novus Giri Resort & Spa

Address: Jl. Sindanglaya Raya no.180, Puncak, Indonesia
Location: Indonesia > Java > West Java > Puncak
Amenities:
Business Center with Internet Access Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Puncak
#2 Spa Hotel in Puncak
Price Range: $62 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Novus Giri Resort & Spa 3.5*
Number of rooms: 112
Official Description (provided by the hotel):
Novus Giri Puncak Resort & Spa is located in the mountainous region near the Indonesian capital of Jakarta. The hotel overlooks the scenery of majestic Mount Gede, with rising volcanic peaks, lush tea plantations and rugged blue mountainous landscapes on 3.8 hectares of land. The 111 rooms and suites are built from natural stone, marble, and wood from West Java. Novus Puncak Resort & Spa is subdued yet esthetically pleasing. From the moment you enter, the lobby's rough natural wood and stone, in vaulted architectural style, greets you. ... more   less 
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Also Known As:
Novus Puncak Resort And Spa
Novus Puncak Hotel Bogor

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