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“Breathtaking views but ruined by poorly maintained facilities.” 3 of 5 bubbles
Review of Puncak Pass Resort

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Puncak Pass Resort
Ranked #4 of 23 Hotels in Puncak
Certificate of Excellence
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Breathtaking views but ruined by poorly maintained facilities.”
3 of 5 bubbles Reviewed February 12, 2011

Stayed 2 nights at this Hotel. Very good location. Almost at the peak of Puncak.
Ironically their standard rooms on the top level has nicer views n balcony compared to the bigger suites.
Room comes with breakfast which is good with fair variety and good service.

We stayed the first night at the top level and had problems with the hot water supply.. Almost non existent. We switch to a lower level with better hot water supply but the view us not do nice then. The other gripe is that wifi was supposed to be complimentary in room but there was no Ethernet connection in room and there was no signal on both days that I was there , both on my laptop as well as my PDA . When asked , the staff tried on her PDA and also couldn't get a signal. They just brushed it off and said they don't know how to fix it.

They have an outdoor swimming pool but the water is not heated .. Didn't see anybody swimming in it for the duration of my stay.

It's a nice hotel with a long history but I think it's past it's hey day.. Hope it can improve on staff training and upgrade their facilities.

  • Stayed February 2011
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
11 Thank SilentBlade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yudi_Ramdani, E-Commerce at Puncak Pass Resort, responded to this review, July 19, 2015
Google Translation
Salam hangat dari Puncak Pass Resort

Terima kasih telah memberikan ulasan dan berbagi pengalaman mengenai hotel kami.

Suatu kebanggaan bagi kami bisa memberikan pengalaman yang special.

Kami mohon maaf jika ada kendala saat berada di Puncak Pass Resort. Semoga kedatangan selanjutnya hal tersebut tidak akan terjadi kembali.

Kami tunggu kedatangan selanjutnya di Puncak Pass Resort dan perkenankan kami untuk memberikan pelayanan terbaik kami pada kunjungan berikutnya

Hormat kami
Yudi Ramdhni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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176 reviews from our community

Traveler rating
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See reviews for
100
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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  • English first
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Additional Information about Puncak Pass Resort

Property: Puncak Pass Resort
Address: Jl. Raya Puncak KM 90, Sindanglaya, Puncak 43253, Indonesia
Phone Number:
Location: Indonesia > Java > West Java > Puncak
Amenities:
Bar / Lounge Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Spa Hotel in Puncak
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Puncak Pass Resort 3.5*
Number of rooms: 49
Official Description (provided by the hotel):
Historically a heritage hotel (circa 1928), Puncak Pass Resort has been undergoing carefully planned renovation and extension since 1975 carried out without disturbing the existing superb balance of naturally open and built spaces to preserve the luxury of privacy much enjoyed by the staying guests. The resort designed with an open layout and next to nature concept with a discrete community of luxurious bungalows and spacious chalets spread over 5 hectares of lush green slopes of Puncak. Worth to visit surrounding areas of interest, natural & historical (Bogor Botanical Garden, President Palace in Bogor, Cibodas Botanical Garden, President Palace in Cipanas, Gunung Gede Pangrango National Park etc). ... more   less 
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Also Known As:
Puncak Pass Hotel Puncak

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