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“Beautiful landscap”
Review of Puncak Pass Resort

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Puncak Pass Resort
Ranked #4 of 24 Hotels in Puncak
Reviewed March 2, 2014 via mobile

Hospitality was execelent, beautiful scenery surrounding . Unfortunately fog and rain was heavy in this area most of my stay it s ruinned my visit plan. Swimming pool was under maintenance. My Room Amarylis type quite nice comfort and clean. You can find other type that biger than this try bungalow type. They provide fire wood to heat up your room. Some point need to rectified in toilet cupboard it looks old, dirty, partially crack and damage. Hot water pressure was low but ok. Breakfast menu fairly adequate. Kecapi suling music welcoming guess on weekend, very poor lighting on stage to view their performance, Bit anoying thought . Overall i feel satisfied.

Stayed: February 2014, traveled with friends
Thank Setyabudianto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yudi_Ramdani, E-Commerce at Puncak Pass Resort, responded to this reviewResponded July 18, 2015
Google Translation

Dear Bapak Setya Budianto
Salam hangat dari Puncak Pass Resort

Terima kasih telah memberikan ulasan dan berbagi pengalaman mengenai hotel kami.

Kami merasa bahagia, bapak dan keluarga bisa menikmati dan merasakan pengalaman yang menyenangkan dengan fasilitas dan pelayanan yang kami tawarkan. Suatu kebanggaan bagi kami bisa memberikan pengalaman yang special untuk bapak.

Dan terima kasih telah memberikan masukan mengenai penerangan di area musik Kecapi Suling dan akan segera kami tindak lanjuti

Kami tunggu kedatangan bapak selanjutnya di Puncak Pass Resort dan perkenankan kami untuk memberikan pelayanan terbaik kami pada kunjungan berikutnya

Hormat kami
Yudi Ramdhani
E-Commerce

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (226)
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124 - 130 of 226 reviews

Reviewed February 20, 2014

I came here twice, only for lunch. The menu consisting of Indonesian and western cuisine, but i recommend for "Sop Buntut" (oxtail coup) and snack like Banana Fried and Poffertjes (Holland cookies) and Sundanese drink, named "Bandrek". The Restaurant is not so big, that's why we have to wait abit longer for our menu order. It was cold here, but the view of hills and forest were awesome. FYI, the price was expensive but never mind, as the cuisine was delicious.

  • Stayed: December 2013, traveled with family
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Thank Marietha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yudi_Ramdani, E-Commerce at Puncak Pass Resort, responded to this reviewResponded July 18, 2015
Google Translation

Dear Ibu Marietha
Salam hangat dari Puncak Pass Resort

Terima kasih telah memberikan ulasan dan berbagi pengalaman mengenai hotel kami.

Kami merasa bahagia, Ibu bisa menikmati dan merasakan pengalaman yang menyenangkan dengan fasilitas dan pelayanan yang kami tawarkan.

Kami tunggu kedatangan selanjutnya di Puncak Pass Resort dan perkenankan kami untuk memberikan pelayanan terbaik kami pada kunjungan berikutnya

Hormat kami
Yudi Ramdhani
E-Commerce

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 21, 2013

On Thursday, December 19, 2013, at 9 p.m. four of us went to the restaurant at Puncak Pass Resort and asked from the menu for the famous bitter ballen, and other dishes.
The restaurant was full, the service can not handle due to lack of manning probably. We need to wait for sometimes only for a menu. The order took so long to wait until the order arrived. No sorry, no apologize for waiting.
The food was good, fresh from the oven, and delicious. Only the service at the restaurant must be improved.

  • Stayed: December 2013, traveled with family
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Thank Belong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yudi_Ramdani, E-Commerce at Puncak Pass Resort, responded to this reviewResponded July 19, 2015
Google Translation

Dear Bapak Belong
Salam hangat dari Puncak Pass Resort

Terima kasih telah memberikan ulasan dan berbagi pengalaman mengenai hotel kami.

Kami merasa bahagia, bapak da keluarga bisa menikmati dan merasakan pengalaman yang yang kami tawarkan.

Kami mohon maaf jika ada sedikit kendala khususnya mengenai pelayanan restoran sehingga harus menunggu lamai.
Hal ini akan menjadi concern kami, dan kami sedang on progress untuk melakukan training training kepada staff restaurant sehingga pelayanan prima kepada pelanggan dapat tercapai.

Kami tunggu kedatangan selanjutnya di Puncak Pass Resort.

Hormat kami
Yudi Ramdhani
E-Commerce

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 10, 2013

This hotel is right at the highest point of puncak area. i stayed there once in the hotel not bungalow. its too much for the price because the facilities are not that complete.
the restaurant is pretty fine, but the pool is just too old.

  • Stayed: April 2013, traveled with friends
    • Value
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Thank Mathilda20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yudi_Ramdani, E-Commerce at Puncak Pass Resort, responded to this reviewResponded July 19, 2015
Google Translation

Dear Ibu Mathilda
Salam hangat dari Puncak Pass Resort

Terima kasih telah memberikan ulasan dan berbagi pengalaman mengenai hotel kami.

Kami merasa bahagia, ibu dan keluarga bisa menikmati dan merasakan pengalaman yang menyenangkan dengan fasilitas dan pelayanan yang kami tawarkan. Suatu kebanggaan bagi kami bisa memberikan pengalaman yang special untuk ibu dan keluarga.

Kami tunggu kedatangan selanjutnya di Puncak Pass Resort.

Hormat kami
Yudi Ramdhani
E-Commerce

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 7, 2013

Beautiful view, lots of greenery, amazing air. A good place to rest from Jakarta traffic and pollution. Most of the cottages have been renovated apart from the Heritage cottage. Too pricey however for the quality of the stay. Booking well in advance and visiting during weekdays is recommended. Be wary of traffic from Puncak on the weekends, as it is highly unpredictable. Food was not bad, but just like hotel, overpriced. Service was good, as was the massage at the spa.

  • Stayed: December 2013, traveled as a couple
    • Value
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1  Thank YustasJKT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yudi_Ramdani, E-Commerce at Puncak Pass Resort, responded to this reviewResponded July 19, 2015
Google Translation

Dear Bapak Yustas
Salam hangat dari Puncak Pass Resort

Terima kasih telah memberikan ulasan dan berbagi pengalaman mengenai hotel kami.

Kami merasa bahagia, bapak bisa menikmati dan merasakan pengalaman yang menyenangkan dengan fasilitas dan pelayanan yang kami tawarkan. Suatu kebanggaan bagi kami bisa memberikan pengalaman yang special untuk bapak.

Kami tunggu kedatangan bapak selanjutnya di Puncak Pass Resort dan Perkenankan kami untuk memberikan pelayanan terbaik kami pada kunjungan anda berikutnya

Hormat kami
Yudi Ramdhani
E-Commerce

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 23, 2013

I stay for 2 night with my lovely wife. First impresssion with this hotel was very good. The reception staff was very friendly. I stay in superior room with balcony and astonish mountain view. Little problem with the toilet flush that can not working properly, but hotel staff gave quick respond to fix it. During our second night stay, we are trying to order some food by calling room service. But no one respond, so we must go out to the restaurant to make some order. At that time the restaurant staff was very busy serving the guest, so maybe no one heard our telephone calling. Luckly we have no problem with the food, the taste was average good and arrive on time in our room.
Overall I think this hotel was giving good service, with some minor problem that need to be improved. I recommend this hotel as one of the best service hotel in Puncak, Bogor area.
Tips:
1. Pay attention to Puncak area traffic arrangement, specially for weekend. Otherwise you can stuck in very heavy traffic jam! You can find the traffic info on their website.
2. Advance booking are required, because the room are always fully booked during weekend.
3. Don't forget to bring your sweater, the weather is very cold at night.
4. Have a great stay. ;-)

  • Stayed: November 2013, traveled as a couple
    • Value
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    • Cleanliness
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Thank Pranadityo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yudi_Ramdani, E-Commerce at Puncak Pass Resort, responded to this reviewResponded July 9, 2015
Google Translation

Dear Pranadityo
Salam hangat dari Puncak Pass Resort

Terima kasih telah memberikan ulasan dan berbagi pengalaman mengenai hotel kami.

Kami merasa bahagia, bapak dan keluarga bisa menikmati dan merasakan pengalaman yang menyenangkan dengan fasilitas dan pelayanan yang kami tawarkan.

kami juga mengucapkan terima kasih atas ulasan mengenai pelayanan staf-staf kami.

Kami tunggu kedatangan bapak selanjutnya di Puncak Pass Resort dan Perkenankan kami untuk memberikan pelayanan terbaik kami pada kunjungan berikutnya

Hormat kami
Yudi Ramdhani
E-Commerce

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

Puncak pass resort offers stunning view, good service but their rooms should be improved.
We arrived at the resort pretty late at night and was pleased that the manager was able to converse with great english. We stayed in the Bungalow Family Deluxe consisting of 2 Bedrooms with a bathroom each. One room had 2 single bed and the other had a queen sized bed.

Firstly, we had dinner at the Waringin Restaurant, just beside the resort reception. Overall their food were too salty. Especially the grilled chicken that we ordered.

As the bungalow we stayed at was quite far from the reception, we were at first shocked when we were told to walk to our room with all our traveling baggage so late at night after dinner.. So we requested and they got a mini van to fetch us to our bungalow..

Disgusted that my bed had strands of hair and the pillows were very old with stains inside. Towel had a very unpleasant smell. Wifi signal was poor on my first night but was improved on the second day after informing the hotel staff. The sofa was also very uncomfortable as the cushion kept sliding out.

Breakfast was rather medicore. I liked their fried omelet and porridge. But of course with the stunning view of lush greenery, well cared gardens what more could you ask for.

Do take a 15 min walk out of the resort to a tea plantation called perak.teh.ciliwung. Admission was 3000Rp per person. And it's better to wear trekking shoes up as road can get uneven.. Had dinner at the restaurant opposite the tea plantation called rindu alam and was able to witness the stunning sunset!!
I enjoyed my stay and really love the cooling climate in puncak!

  • Stayed: August 2013, traveled with family
    • Value
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3  Thank iamanadvisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yudi_Ramdani, E-Commerce at Puncak Pass Resort, responded to this reviewResponded July 19, 2015
Google Translation

Dear Mr/Mrs
Salam hangat dari Puncak Pass Resort

Terima kasih telah memberikan ulasan dan berbagi pengalaman mengenai hotel kami.

Kami merasa bahagia, bapak/ibu bisa menikmati dan merasakan pengalaman yang menyenangkan dengan fasilitas dan pelayanan yang kami tawarkan.

Kami mohon maaf jika ada sedikit kendala mengenai koneksi wifi, untuk saat ini kami telah melakukan perbaikan. Selain itu, kami juga telah menambah kuota sehingga koneksi internet terasa semakin cepat.
Sedangkan untuk kamar, saat ini kami telah melakukan suatu program yaitu Room Perfect program serta turn down service program dari House Keeping

Kami tunggu kedatangan selanjutnya di Puncak Pass Resort dan perkenankan kami untuk memberikan pelayanan terbaik kami pada kunjungan berikutnya


Hormat kami
Yudi Ramdhni

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Puncak Pass Resort

Address: Jl. Raya Puncak KM 90, Sindanglaya, Puncak 43253, Indonesia
Phone Number:
Location: Indonesia > Java > West Java > Puncak
Amenities:
Bar / Lounge Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Spa Hotel in Puncak
Price Range: $56 - $79 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Puncak Pass Resort 3.5*
Number of rooms: 49
Official Description (provided by the hotel):
Historically a heritage hotel (circa 1928), Puncak Pass Resort has been undergoing carefully planned renovation and extension since 1975 carried out without disturbing the existing superb balance of naturally open and built spaces to preserve the luxury of privacy much enjoyed by the staying guests. The resort designed with an open layout and next to nature concept with a discrete community of luxurious bungalows and spacious chalets spread over 5 hectares of lush green slopes of Puncak. Worth to visit surrounding areas of interest, natural & historical (Bogor Botanical Garden, President Palace in Bogor, Cibodas Botanical Garden, President Palace in Cipanas, Gunung Gede Pangrango National Park etc). ... more   less 
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Also Known As:
Puncak Pass Hotel Puncak

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