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Reviewed November 27, 2017

Location...outstanding beach and pool experience! Food and fun extrordinaire! Comfy beds and rooms. Wish they had first club services but ok without. Not very responsive to requests and housekeeping needs better English and responsiveness.

  • Stayed: November 2017, traveled with family
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Review collected in partnership with Barcelo Hotels & Resorts
2  Thank Annette R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvaro_Fontenla, Director General at Occidental Tamarindo, responded to this reviewResponded November 28, 2017

Dear Annette R:

I really appreciate this comment, it encourages us to keep working on this line to offer the best experience possible in Costa Rica.

Please contact us for anything you need, we'll be awaiting for your next visit.

Thank you very much for your time.

Greetings from sunny Tamarindo.

Alvaro Fontenla.
General Manager.
Occidental Tamarindo.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 24, 2017

The staff is incredible, genuine, friendly and like to help you learn espanol. The food is great, beds are comfy-great sleeps, beach amazing, bar service is top notch and even has service on the beach if your nice. Spa and entertainment is great.

  • Stayed: November 2017, traveled as a couple
    • Value
    • Location
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Review collected in partnership with Barcelo Hotels & Resorts
Thank Rockwell D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvaro_Fontenla, Director General at Occidental Tamarindo, responded to this reviewResponded November 24, 2017

Dear Rockwell D:

We are so happy after reading this fantastic review, certainly it encourages us to keep working very hard to provide you with the best holidays in Costa Rica.

Thank you again, it means a lot for us our clients share their incredible experience in TripAdvisor.

Looking forward to welcome all of you again.

Alvaro Fontenla.
General Manager.
Occidental Tamarindo.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 21, 2017

We stayed in November as part of a group of mostly "seniors" from Canada. Overall the stay was average. In the room there was no information about services provided at the hotel. Staff were for the most part friendly and solicitous, especially the porter at Reception (such a smiling man!), the female Receptionists, the water/coffee servers in the dining room and the room cleaners. The hotel was busy for the weekends during our one week stay, with many local families and young people, making lineups for lunch and dinner buffet very long, crowded and noisy. During the week it was quieter and we were fine. Food was average to decent overall-lots of fresh fruit, nice breads, good selection of salad items. Hot dishes were less attractive but some were very good. There was a grill at one end of the room where a chef grilled meats with tortillas, or sausages, paella one night, and did a wonderful "grandma's rice" and other dishes. It was generally less busy at his station than at the "regular" buffet. Rooms are a little dated and would benefit from renovations. Due to the oceanside location, maintenance must be a challenge. Our a/c did not work well and therefore our clothing always felt damp, as did our sheets. We had changed rooms as the first room was very close to the pool and was too noisy. Others in our group also changed rooms for various reasons (no a/c, no hot water, too dark, poor location). There is a safe in the room and a mini fridge, our room also had a coffee maker. The beach is walkable but there are a lot of rocks which inhibit safe swimming. The better beach is across the estuary-it's not developed-cross at low tide and you'll be fine. We did that several mornings, walked for an hour, watched surfers. Hardly any rocks on that beach, better swimming, and great walking. Animals seen on the premises include howler monkeys, iguanas, squirrels and a coati.

Room Tip: Rooms away from the main pool area are quieter.
  • Stayed: November 2017, traveled with friends
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Thank GregandDebbie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvaro_Fontenla, General Manager at Occidental Tamarindo, responded to this reviewResponded November 22, 2017

Dear GregandDebbie R:

Thank you very much for using part of your valued time to post this interesant and detailed comment about your vacations in Occidental Tamarindo.

It`s, without a single doubt, the best way to keep improving everyday and thereby offer the best experience All Inclusive in Costa Rica,

Please, accept our excuses for not achieving the excellence demanded by all our clients; I would like to welcome you again and provide you with some dream days as only Barceló Hotels can pull off.

Thank you again dear GregandDebbie R,

Alvaro Fontenla
Director General
Occidental Tamarindo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 18, 2017

Excellent place to stay. Service and staff were exceptional. Food was good. Rooms were always clean and beds were very comfortable. Took several excursions which were handled professionally. Tour guides were extremely knowledgeable and friendly.

  • Stayed: November 2017, traveled as a couple
    • Value
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Review collected in partnership with Barcelo Hotels & Resorts
Thank Helen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvaro_Fontenla, General Manager at Occidental Tamarindo, responded to this reviewResponded November 21, 2017
Google Translation

Estimada Helen P:

Muchas gracias por su excelente y súper-positivo post en TripAdvisor acerca de nuestro Occidental Tamarindo.

Siempre nos resulta agradable saber que nuestros huéspedes han regresado a sus casas con grandes recuerdos de sus vacaciones, sin duda nos motiva a seguir trabajando con la misma ilusión del primer día.

Me gustaría poder recibirle nuevamente en su casa de Tamarindo, cuente con nosotros para todo lo que necesite.

Le deseo una excelente semana, un saludo cordial.

Alvaro Fontenla.
Director General.
Occidental Tamarindo.

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Reviewed November 17, 2017

At first I didn't like that my room was on the first floor, but when I realized the location on the property, I stayed with it. I ended up getting very sick (gripe - respiratory flu) on my 3rd day and was in bed with a fever for 3 days. Since I was traveling solo it was difficult, but the staff were very helpful and sympathetic. Front desk and bell boy - Jose, Bayron, Paola, Jenny, Emily and Jaime were awesome. So was Hilda who cleaned my room, Maricruz at the spa, and Jully, Edwin and Alberto at the bar. And the 2 gentleman who did the omelets and carving stations were great - checked in on me each day since they knew I was sick. When I had some strength back, I enjoyed the beach, and really enjoyed watching local surfers and the sunset each night.

Stayed: October 2017, traveled solo
1  Thank CaliforniaKFR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvaro_Fontenla, General Manager at Occidental Tamarindo, responded to this reviewResponded November 21, 2017

Dear CaliforniaKFR:

Thank you very much for this nice words, it's really important for us you share your experience in TripAdvisor with the rest of the travellers.

I'll forward it to all my crew, and I'm sure they will be as thrilled as I'm with it.

It will be a pleasure to having you back anytime. In the meantime, I wish you all the best and thank you for staying with us!

Have a wonderful week.

Alvaro Fontenla.
General Manager.
Occidental Tamarindo.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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