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Holiday Inn Maidstone - Sevenoaks
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Reviews (580)
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All reviewstwo double bedsmobility issuesgood sizewould highly recommend this hotelleisure facilitieslarge hotelwould stay againkids eat freeground floorevening mealstayed here for one nighttea coffeesteam roomfamily roommotorwaygymexecutive
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Reviewed February 19, 2014

My first impression of the hotel was very nice, staff very friendly and helpful they advised us of all the attraction with in the area.
my kids loved it they felt at home and this made me more relaxed.
the rooms are a good size very clean.

I would like to thank Ben Ball,Anita,Beccy and all staff for their warm and friendly attitude.

I will defiantly be back!

  • Stayed: February 2014, traveled with family
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Thank Fouzia k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn_Maidstone, General Manager at Holiday Inn Maidstone - Sevenoaks, responded to this reviewResponded February 25, 2014

Thank you for your great review. I'm glad you found the staff so friendly and helpful. We look forward to welcoming you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 15, 2014 via mobile

First impressions were good, a nice warm welcome with some very friendly staff. They gave us directions (very quickly I might add) to the local Tescos to get some supplies and we were settled in. The Facilities were very good. Good pool with a Sauna, Steam room and jacuzzi (unfortunately broken). Bathroom was well equipped with good showers, complimentary toiletries if needed.

But the restaurant brought it down.

The room service said expect a 45 minute - 1 hour wait. It actually arrived an 1hour and a half later. The food was average (hot dogs, burgers, Mac cheese, you get the idea). The breakfast was okay and the buffet was nut free (bar cereals). A few flaws though. There was no marmalade or decaf tea. A bit of a problem If you have a caffeine allergy.

But altogether a good stay with a comfy bed and friendly staff.

N.B. There is no sound from the M26 whilst inside the hotel.

Stayed: February 2014, traveled with family
1  Thank Al_Ten_Ten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn_Maidstone, General Manager at Holiday Inn Maidstone - Sevenoaks, responded to this reviewResponded February 19, 2014

Thank you for taking the time to review the hotel. On the whole it was good to see you enjoyed your stay, making use of our great leisure facilities.
I am so sorry that the restaurant let your stay down, we will be looking into these issues further. I do hope it will not deter you from staying with us again and we hope to be able to welcome you back in the near future.

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Reviewed January 29, 2014

We have our training courses held here. We tend to stay over 1-2 nights. Food is ok. Gym and pool are nice. Location on main road and easy to get to. Training rooms comfotable and bedrooms clean and comfy too.

  • Stayed: February 2013, traveled on business
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Thank HunnyBunny2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn_Maidstone, General Manager at Holiday Inn Maidstone - Sevenoaks, responded to this reviewResponded January 30, 2014

Thank you for taking the time to reveiw the hotel. It was good to hear how clean and comfortable you found the training rooms and bedrooms.

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Reviewed January 13, 2014 via mobile

Lovely room two huge double beds . Great pool and steam room . Food was very good and waitress Carole was a superstar couldn't be better . Dinner bed and breakfast deal was fantastic value . Will definately return

  • Stayed: January 2014
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Thank janesmithmiddlesex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn_Maidstone, General Manager at Holiday Inn Maidstone - Sevenoaks, responded to this reviewResponded January 14, 2014

I'm so glad you enjoyed your stay and it was great to read your fantastic review. Look forward to seeing you when you return to the hotel.

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Reviewed December 26, 2013

Stayed in this hotel on a recent coach trip. The hotel was clean, warm and reception staff very good. The breakfast was also lovely but what a let down the evening meal was. We were put into a cold conservatory with no tablecloths or any form of Christmas decoration (and this was meant to be a Christmas trip) but this was nothing compared to the awful service. For most of the evening we had one waiter who was from an agency with no waiting experience (although he did his best and was very friendly and obliging) and the food on the first night was nearly cold and tasteless and on the second night my daughter had the duck which was raw and inedible. We couldn't complain as there was no one to complain to and we just gave up and went to bed. When we did complain we were told they had Christmas parties in but as they knew this and knew we were coming I feel this was no excuse for being treated as second class and they should have made adequate arrangements for enough staff!

Room Tip: If you stay here just have breakfast don't risk the evening meal
  • Stayed: December 2013, traveled with friends
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1  Thank ElizabethSomerset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn_Maidstone, General Manager at Holiday Inn Maidstone - Sevenoaks, responded to this reviewResponded January 2, 2014

I am extremely sorry that you felt your stay waslet down by your evening meal. We have taken your comments on baord and will be looking into them further to ensure this does not happen again. Please be assured that we value all of our guests and am sincerely sorry that you felt second class. It was however good to read that you enjoyed the rest of your stay.

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