Stayed at the hotel in December prior to a family visit to Lapland UK. Found the hotel to be a pretty standard Holiday Inn offering, nice reception staff, clean and comfortable, not the latest in bedroom fittings, but perfectly adequate. Amazing sized family room which slept 3 adults and two children very comfortably.
Where the hotel let itself down very badly was the fact that they placed the importance of Christmas parties above that of normal guests, or simply accept bookings for greater numbers than they can cater for. When we asked to book a table for dinner, we were told that the hotel could only offer a handful of tables in the conservatory area, as the main room was being used for a Christmas party. Fair enough, but they went on to say that they would only serve dinner to hotel guests from 5.30 to 7.30, because after that the kitchen would be busy catering for the party. When we sat down for dinner, we were served by a nice enough waiter who was trying to serve all guests in the conservatory, but we were definitely rushed to make our order. He explained that he had to get our food out quickly, before the rush started for the Christmas party. The guy was only doing his job, it was certainly not his fault that the hotel overbooks and forces normal guests to rush what should be one of the nicest parts of an hotel stay.
Overall decent hotel and nice staff, but Holiday Inn needs to re-consider its priorities in terms of the treatment of its bread-and-butter normal guests, vs the large revenues gained from group events.
- Official Description (provided by the hotel):
- The pretty Kent countryside welcomes you to Holiday Inn Maidstone-Sevenoaks, located just off junction 2A of the M26 motorway. Close to the M20 and the village of Wrotham Heath, 40-min drive from Channel Tunnel, 32 miles from London Gatwick Airport and only 2 miles from Borough Green train station. Visit Brands Hatch for motor-racing events in 15 minutes, Leeds Castle, London Golf Club, Hop Farm Family Park and King’s Hill Business Park. ... more less
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- Also Known As:
- Holiday Inn Maidstone - Sevenoaks Hotel Wrotham Heath
- Holiday Inn Sevenoaks
- Sevenoaks Holiday Inn
- Holiday Inn Maidstone - Sevenoaks Wrotham Heath, Sevenoaks District, Kent