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“Careless service lacking customer care”

The Boathouse Restaurant
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Ranked #39 of 79 Restaurants in Port Moody
Price range: $20 - $60
Cuisines: Seafood
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Restaurant details
Good for: Business meetings, Romantic
Dining options: Late Night, Breakfast, Reservations
Dining style: Casual Elegant
Cross street: Murray Street
Description: The Boathouse - Port Moody is a casual-fine dining waterfront restaurant specializing in seafood cuisine prepared in a West Coast style.
Reviewed October 10, 2012

We attended this restaurant for the second time with a reservation but had to wait one hour for the meal to arrive and then it was the wrong dish. Waiter service was such that for the first time in my life I left no tip. The manager intervened and gave us our meal at no cost but charged us for the wine. This experience reflected a total careless approach to customer service. We even had a change of waiter during the one hour we waited for the meal. No interim explanation was given for the delay.

    • Value
    • Atmosphere
    • Service
    • Food
2  Thank Marleypacific
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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343 - 347 of 401 reviews

Reviewed September 20, 2012

We went with friends to the Boathouse. It is located in a beautiful spot and the dining room is well appointed. We had good service, but the food was uninspired. The wine list had a nice variety of well priced bottles.

Thank BmoreFun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 16, 2012

This place seems to be really hit or miss. My fiancee and I are both in the industry. Overall I would say its decent but some of the little things seems to really bug me. Often we get the bucket of prawns to start and a few times they have been really chewy (meaning cooked and sat for a while). A few times we ordered a bottle of wine and the waitress would be right next to us, look at us, but not top the empty glass off. Again, not major but boathouse isnt exactly cheap and for what you pay the service isn't always great. We had an overcooked steak incident and no manager even came by to talk to us. It was ordered med rare and pretty well done when it came. The server noticed it right away and was very nice about it even giving us a discount, but it would have been nice to have a manger presence. Obviously we didn't take it out on her. Good Appy Specials and drink specials make this part of our going out repertoire but not for a fancy meal out.

Thank amanda_james87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 7, 2012

The boathouse is in a great location, but for the price point and the quality of the food, there are better meals to be had within a short drive. It is certainly the best in Port Moody.

1  Thank avid_w0rld_traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 6, 2012

We visited friends in Coquitlam who took us to the Boathouse Restaurant. Starters were great, we shared Calimari, Sweet Chilli Chicken and Sweet Potato Fries. Wine also good, local BC white Pinot Grigio.
Then, disaster. 2 of the 4 meals were cold, so we complained. They came back, still cold so we complained again. Got 2 completely new meals. Fish was hot, veg were STILL COLD. At CAD 42 or thereabouts, I expected a lot better.
They did deduct one meal off the final bill, and offered us free desserts. By this time we were on our own in the restaurant.
Felt so sorry for our friends who treated us to dinner.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Angie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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