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“Good food, very slow service”
Review of Waterfront Restaurant - CLOSED

Waterfront Restaurant
Price range: $31 - $50
Cuisines: Seafood
More restaurant details
Restaurant details
Dining options: Late Night, Dinner, Reservations
Dining style: Casual Elegant
Cross street: Route 30
Transit: Maui Bus drop off and pick-up within 50 feet of entrance.
Reviewed December 22, 2012

Party of five, Seated on time for 630 reservation. After complaining to hostess at 7:15 still holding menu's waiting to order. Wait staff only offers "large party in back room". 8:15 main course finally arrives. Water refilled twice finally. Food was excellent but service so slow we skipped dessert because we were tired of waiting. Birthday celebration dampened...Cold Stone Creamy to the rescue.
Management clearly at fault...they knew there was a large party, should have extra kitchen help or limited reservations. No apologies..just excuses. Why should other diners be penalized because of a "large party in the back." ?? Our tab was over $3O0.
One other little comment--teenager in our party got a Coke, in a 6oz glass full of ice and was charged full price for each refill(2) ..........really?
Food very good. Service unacceptable. We will think hard before returning because this is third visit with problems. Too bad because we live on Maui, dine out often and liked the food here. Management needs to get its act together.

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Thank Mauicruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (268)
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107 - 111 of 268 reviews

Reviewed December 20, 2012

Great food and service! The new location is superior, and
affords a nice view of Maalaea Harbor. Go early (before 5PM) if you want
an outside table with a nice view of the harbor.
We have eaten here several times with an old pal who lives in a
nearby condo, and have not been disappointed. I especially like the cioppino,
I have eaten at some of the best seafood joints in San Francisco and
it ranks with the best.

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Thank Fairbanksefur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 19, 2012

We had visited this restaurant at it's old location several years ago and loved it then. Now it's even better! The location is great, parking is much easier than before, & the restaurant is laid out better now with more room between the tables. Our server was excellent. She was very friendly and knowledgeable about both the restaurant and the menu. Our dinner at the Waterfront was one of the highlights of our trip to Maui!

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Thank travelbug0807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 19, 2012

I ate at this restaurant when it was previously owned. It was vacant for quite a while before it reopened as the Waterfront restaurant. The new Owners did nothing different except a paint job.One could smell the old food smells from the kitchen when sitting at the bar.
The service in plain English was horrible and the food does not compare to other fish restaurants on Maui..It is too expensive and not worth the drive.

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Thank kiheiwaterbaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2012

The Waterfront has recently moved from its old location to the shopping area closwer to the harbor. The staff remained and the food is just as delicious as ever. They make the best Ceasar's salad right at your table. The dinners are equally delicious and the prices are pretty reasonable. Great location for a sunsest dinner celebrating a birthday, anniversary, or other special event.

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Thank CJackson47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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