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“poor management”

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Hotel Rcheuli Palace
Ranked #31 of 78 Kutaisi B&B and Inns
Tel Aviv, Israel
Level Contributor
70 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“poor management”
Reviewed September 19, 2013

the building is splendid -old,brick stone arcades.The rooms are huge but very poorly maintained.Almost no staff to speak about but the ones present very poorly trained,not helpful.Food less than average.With good management could be nice.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank paci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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31 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
Washington DC, District of Columbia
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
Reviewed December 27, 2012

For what it is, a budget hotel in a city with nearly no tourist trade, Rcheuli Palace is fine. The rooms are very clean, you get breakfast, and the architecture is interesting.

On a 3-day trip to Kutaisi, I needed a single room in a hotel and my tour guide made a reservation for me at Rcheuli. The hotel is interesting as a historical building. It is built on the last wing of old army barracks that were destroyed by fire in the last 100 years. The exterior masonry is nice, with grand windows, and the lovely old brick arches that were put up to support the building have been incorporated in the decor.

When you arrive at the hotel, you'll note that the bridge to the old town is only a block away. During my stay, I walked from the main square, across the White Bridge, and back to the hotel within 30 minutes or so. The hotel is strangely set in a residential neighborhood, and there are no restaurants or stores within easy walking distance, although there was a bank and small shops about 15 minutes away. You will need a taxi to get around comfortably, unless you're willing to walk a lot.

When you walk into the hotel, the reception desk is just that, a small desk in the lobby with a computer and a young woman who speaks fairly decent English. Off the lobby to the right is a cavernous hall with about 30 tables, ostensibly for gala dinners. This is also where breakfast is served. The floors are the original marble and granite slabs, and the hall echoes with no carpet or table cloths to muffle sound.

There is no elevator, and the climb up to the 2nd floor is 30 stairs (another 30 to the 3rd). The rooms are huge... and mostly empty except for a bed, a bed-side table, and a small desk with a 25-inch flat screen TV. The bathroom is a sink with a vanity, a toilet, and a shower cabin. The floors are covered with a felt-like wall-to-wall carpet, which is very clean, but stained and worn. The brick arch support is part of the decor, but there are no pictures on the plain, white walls. The view from the windows is either of the small residential street (out front) or the ruined courtyard with glimpses of the river between old buildings and trees (out back).

I stayed at the very end of the hall on the 2nd floor, and the wifi was very fast. I could stream video with no problems on my computer.

My sink had only a trickle of running water - barely enough to brush my teeth. The shower had strong hot and cold water - although it took me some time to figure out that the hot side was cold and the cold side was hot. I was given a small bar of soap and a tube of shampoo, as well as a hand towel and a bath-sized towel. Although the floor was slick tile, there was no bath mat offered.

The bed - well, it had seen better days. The sheets were clean and starched, but the mattress was a bit old and I could feel springs through the cover. It wasn't awful, but I did notice it. There was a coverlet over a warm blanket, and the pillow was foam (not down) and a bit stiff for me.

It was a little cool outside - in the 40s and 50s (about 10-15C), and the dual radiators put out enough heat to warm the entire room. There was also a small towel heating rack in the bathroom, which kept the bathroom warm..

The breakfast was simple. Georgian bread, cheese, cold cuts, sliced tomatoes and cucumbers, boiled eggs, and jams, and instant coffee or a tea sachet. On the first day, the young man in the kitchen came out to ask me if I wanted anything else, and I understood that the kitchen was willing to make a hot breakfast for me. Another person staying at the hotel ordered an omelette, which was very large and steamy, but I was very happy with the Georgian bread and cheese.

I stay at 4- and 5-star hotels very often, and I realize that Rcheuli does not pretend to be the Ritz. All in all, the hotel staff was friendly and helpful (offered me a late check out free of charge and gave me directions). The hotel was clean - very clean. The breakfast was functional. The wifi was fast. The price - at around $65 for a single - was very reasonable. I would stay there again if I ever find myself in Kutaisi again.

Room Tip: No elevator, so if you don't want to climb, choose the 2nd floor. Otherwise, ask for a 3rd floor...
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  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Spiderette86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berlin, Germany
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 29, 2012

Тhe hotel is a very low level. Purity level is very low. There is almost no hotel services. 5 days to 2 days it was a terrible noise in the hotel. I think the price is too expensive for this service. The hotel building is similar to the old ruins. I think it can not be solid. Brick and stone walls, which causes the dust is very outdated. The hotel is very difficult to reach. The access road is so damaged that it sharpens the resentment towards the hotel.
In my next visit I categorically exclude to this hotel to come.

Room Tip: I visited this hotel in January 2012. The hotel is a very low level. Purity level is very low. There...
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  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank hermann w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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new york
Level Contributor
44 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed May 21, 2012

This is a Georgian style boutique hotel built within the walls of a former military building that is hundreds of years old. The side street outside the hotel is only partially paved. The exterior itself is wonderful, an old but beautiful stone facade. The total redesign of the interior is rather nice and very respectful of the original design of the building.

But hotel management is not very sophisticated outside of Tbilisi. The design and furniture inside my very large room was pretty laughable (a step above what you would expect if you rented a cabin in the woods somewhere). The bathroom was large and modern but some mold (maybe just in my room) made the smell so bad I couldn't really use it. The window was a tiny square at the top of the wall.

There is no elevator so if you are on the third floor you better like to climb. And the wifi (which sort of works in the room) does not work at all on the ground floor.

The breakfast was instant coffee (you make it yourself) and cereal.

In the long run they will probably fix most of these things. But for now, if you are visiting Kutaisi where the options are VERY LIMITED, this is the best you can hope for.

Room Tip: No elevator so unless you like to climb stay on the 2nd floor, not the 3rd.
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  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jim10013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed March 12, 2012

The hotel, a magnificent stone building, is located in a pleasant residential area , close to the city-center (10 minutes’ walk).
This hotel has great potential - they are planning to extend it and hoping to have a swimming pool in the future.
We were welcomed by a very friendly and helpful staff who helped us to carry our suitcases up to our room, there is no lift. The receptionist gave us a lot of information about things to do.
We had an enormous room with a very high ceiling- for 3 people (2 adults and a teenager) : 3 large and comfortable single beds, 2 comfortable armchairs. TV.
The second floor where we stayed was not totally finished which is why we had no air conditioning we think. The top floor was finished but was full.

Very clean, brand new bathroom with basin, bidet, shower and toilet.
The Wi-Fi did not work in the hotel.
Breakfast was served in a very big room. No more than average. No hot food, just cheese, ham, bread and jam.
No restaurant yet.

  • Stayed July 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank IsabelleandDavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam
Level Contributor
37 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed August 2, 2011

Rcheuli Palace is situated in an old building, which has been partly rebuild to accomodate the hotel. All in all this has been very succesful: the old building is still visible, and has it's own charm, but the rooms are modern, spacious and comfortable with an excellent bathroom. The location of the hotel is very quiet. Staff speak English.
On the downsite: no elevator, and the dining room is too big.

  • Stayed July 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank mvdn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zaporizhzhya, Ukraine
Level Contributor
234 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed July 20, 2011

this is certainly good hotel. the staff was extremely helpful and polite. the room on the mansard was large and comfortable. bathroom is very good. but there was no phone in the room

  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Max F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Rcheuli Palace

Property: Hotel Rcheuli Palace
Address: 21b, G Khandzteli Street, Kutaisi, Georgia
Location: Georgia > Imereti Region > Kutaisi
Amenities:
Restaurant Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #31 of 78 B&Bs / Inns in Kutaisi
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Rcheuli Palace 2*
Number of rooms: 15
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