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“Nice location, rundown rooms.”

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Oaks Seaforth Resort
Certificate of Excellence
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Nice location, rundown rooms.”
Reviewed September 2, 2013

The Kids & I thought it would be nice to spend the weekend up at the Sunny Coast for Fathers day (spoil dad).
We can't fault the location, Alexandra Headland is beautiful, kids loved the beach and nearby parks.
Apartment a little disappointing the lounge was so old and tatty it even had a hole in the arm.
Balcony chairs and table non matching and beginning to rust (which being so close to the ocean you would expect some of this) however, these chairs are on the verge of breaking 1 was actually broken.
The bed in the main room needs to go.
Iron board broken (rusted)
I understand these apartments are privately owned, however this room should perhaps not be SOLD until these small things are fixed/replaced.
with the above mentioned replaced this would be a great lil apartment.
This review is based on 1apartment, maybe the other apartments are the same maybe not.?.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Auzziemumma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksSeaforth, Manager at Oaks Seaforth Resort, responded to this review, September 5, 2013
Thank you for sharing your experience at Oaks Seaforth Resort. I am very pleased to hear that you enjoyed the location of the apartments. I am sorry that the overall standard did not meet your expectations. We are currently embarking on a refurbishment programme for our apartments. We are aiming to lift the overall standard by modernising these rooms and bringing them inline with the 4 star standard of Oaks vision. I will certainly take all your comments into consideration and I thank you for them.

Regards
Peter Snook
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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491 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
  • English first
  • German first
  • Italian first
  • Slovak first
  • Any
English first
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 1, 2013 via mobile

Great gardens, pool & location.

Room needs refurbishment & a good clean such as a good vacuum to pick up previous tenants crumbs. Needed to ask for decent pillows. Pillows were flat and not supportive or soft in anyway. Bed sagged and we could feel springs - time for a replacement to prevent a bad nights sleep.

Stayed August 2013, traveled as a couple
Helpful?
Thank Jenny R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksSeaforth, Manager at Oaks Seaforth Resort, responded to this review, September 5, 2013
I would like to thank you for taking the time to write a review regarding Oaks Seaforth Resort. I appreciate the feedback regarding any cleaning issues and I will ensure that this area is revisited with all staff concerned. The Resort is finalising preparations for a full make over in rooms. This will see all furniture replaced new drapes, carpets etc. The new furniture we have had designed especially for this resort by interior designers. I do hope that you will come and stay with us again next time you are on the Sunshine Coast.

Regards
Peter Snook
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 1, 2013

This was the worst place I do not recommend! The staff where rude and service definitely 1 star!! As for the room 2 star easy. Paint pealing off walls only one tv in lounge area. They do not refill soaps or shampoos and never tidy room. Would of been better to stay in a caravan park. The bed was like something you find on the side of the road.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Liza1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksSeaforth, Manager at Oaks Seaforth Resort, responded to this review, September 5, 2013
Thank you for sharing your experience at Oaks Seaforth Resort. I am sorry that the overall standard did not meet your expectations. We are currently embarking on a refurbishment program of our rooms which will see all furniture, carpets, paint etc replaced. We are aiming to lift the overall standard by modernising these rooms and bringing them inline with the 4 star standard of Oaks vision. As we are a Serviced Apartment operator the majority of our rates are un-serviced and this is reflected in a lower nightly rate. We do have fully serviced rates available where housekeeping attend to the apartment every day however we find that in the majority of cases guests prefer a lower nightly rate in lieu of extra housekeeping services. Both un-serviced and serviced rates are displayed for each guest to make up their own mind depending upon their individual needs. As part of our refurbishment program it is planned that we will be installing a TV in the main bedroom. I will certainly take all your comments into consideration and I thank you for them.
Regards
Peter Snook
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed August 13, 2013

Open the front door of the unit and admire the clean fresh bright surroundings, the tasteful furnishings, the glorious sunny balcony, the sea views along the coast to the north, two people in a hurry to get changed for a conference dinner. .... two bathrooms, one small cake of soap. Two bathrooms, one small vial of shampoo. Two bathrooms and not one hand basin plug!
The assigned car parking space unbelievably constrained, unable to open the car's rear doors sufficiently to unload the luggage ......don't try it with a Jaguar!
A very nice place, great location, but some attention to detail required.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mick35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksSeaforth, Manager at Oaks Seaforth Resort, responded to this review, August 29, 2013
I would like to thank you for taking the time to write a review regarding Oaks Seaforth Resort. I appreciate the feedback regarding the guest amenities issues and I will ensure that this area is revisited with all staff concerned. I do hope that you will come and stay with us again next time you are on the Sunshine Coast.
Regards
Peter Snook
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fraser Coast, Qld
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 19, 2013

We were meeting some friends from Sydney and they put our rooms close together which was very helpful as this place is MASSIVE, it takes up the whole block. Somehow we scored a top floor apartment which has its own rooftop deck. The views were gorgeous. The apartments are right on top of a little shopping centre which has a pub, bottle shop, grocery, bakery to die for and a couple of restaurants. There are more eateries within walking distance including Sizzler. :) The bus stop is right out front and the surf club (with the all important flags to swim between) is just down the road. The pool at the complex is very nice with a big spa that is heated to a decently warm temperature. We all swam every night, kids loved it. There is a big BBQ area and also a lagoon pool that was a bit chilly for us (but we did see some crazy lads giving it a go). I would recommend this place very highly especially if you are a family or group that doesn't have a car as everything is so handy. If you want to go somewhere further afield eg Australia Zoo, the helpful staff at the front desk can arrange this for you.
One public transport item to note is that the buses operate on the same GO card system as the Brisbane buses so if you're going to stay for more than a few days, or plan to go to Brisbane as well, it is probably worth while getting one of these cards as it makes the bus trips much cheaper.
We got a really good deal from www.greatbreaks.com - if you ever stay at Oaks properties you should check this out.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CaptainVegetable
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksSeaforth, Manager at Oaks Seaforth Resort, responded to this review, July 25, 2013
Thank you for sharing your experience at Oaks Seaforth Resort. I am very pleased to hear that you found enjoyed your stay and the apartment. We have passed on your comments to our team and certainly thank you for taking the time to write this review. We look forward to welcoming you back in the future.
Regards
Peter Snook
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
47 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 19, 2013 via mobile

Stayed in rooftop twin bedroom apartment.. Great views, very clean and up to date rooms .
Had access to our private rooftop spa !!!!
The rooms were spacious with very well appointed bathrooms .
Private secure underground parking was a bonus.

My partner, baby and i are definitely gonna stay again .

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Twochilledoutkiwis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksSeaforth, Manager at Oaks Seaforth Resort, responded to this review, July 25, 2013
Thank you for sharing your experience at Oaks Seaforth Resort. I am very pleased to hear that you found enjoyed your stay and the apartment. We look forward to welcoming you back in the future.
Regards
Peter Snook
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Far North New Zealand
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 16, 2013

The Resort is really lovely, great position opposite the beach, very handy to foodmarket, bakery, liquor outlet, takeaway and restaurants, central to shopping plaza's and tourist destinations.
The amenities, ( pool, gym, sauna and grounds,) are absolutely first class, and the equal of anywhere in a similar price bracket that we have stayed at. The apartment was very spacious with a large balcony with sea views and very clean and tidy. The apartment has been furnished on the cheap which is a shame as it deserves better, and a little more money spent in this area would probably encourage repeat bookings for this particular apartment ( #202 )
THE BEDS ARE ABSOLUTELY ABYSMAL AND ARE A DISGRACE FOR AN ESTABLISHMENT OF THIS ALLEGED QUALITY.
The mattresses were absolutely rock hard, with not even a mattress protector between the mattress and the bottom sheet. After the first nights nonsleep, we contacted reception to ask if they could provide something soft to place under the bottom sheet to improve our sleep quality.
Room staff turned up and took the two spare blankets out of the wardrobe, and placed them under the bottom sheet, with no discernible improvement, BASIL FAWLTY WOULD HAVE BEEN SO PROUD OF THEM !
We could have done that ! After this example of the quality of service, for the next seven nights we took the cushions off the lounge furniture each night, placed them on the mattress, put the blankets, sheet etc on top of them and proceeded to bed. The sleep wasn't the greatest, but it was a damn sight better than anything else on offer - of course, in the morning we had to strip the bed again to put the cushions back so that we could sit on the lounge furniture.
I realise that these apartments are probably owned by private individuals who place them in the Resort rental pool, therefore the quality, or lack of, of the furniture, beds, etc is to some extent out of the Resort managements hands, but surely there must be some way this can be improved !

Room Tip: If you enjoy a good nights sleep - avoid room 202 like the plague ! When checking in, ask to see yo...
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pmdub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksSeaforth, Manager at Oaks Seaforth Resort, responded to this review, July 18, 2013
Thank you very much for your feedback on your stay at Oaks Seaforth. Receiving feedback is an integral part of our business, so we can ensure our guests get the best experience possible while staying at the resort.

The apartments with in the resort are all individually owned and the owners are aware that the resort is due for a refurbishment and we are finalising much of the detail for this currently. We are hoping that this refurbishment will commence in the next 2 months.

I am glad that you have noticed much of the work that has gone into the grounds and facilities here at Oaks Seaforth. We are proud of the way our grounds are looking. I will pass on your comments to our owners so that they can see their work noticed and appreciated.

I have taken all the feedback provided and I am very grateful you chose Oaks Seaforth and I do hope that you continue to visit the resort in the future.

Thank you once again for bringing these matters to my attention.

Kind Regards


Peter Snook
Hotel Manager
Oaks Seaforth Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Oaks Seaforth Resort

Property: Oaks Seaforth Resort
Address: 98-110 Alexandra Parade, Alexandra Headland, Queensland 4572, Australia
Location: Australia > Queensland > Sunshine Coast > Alexandra Headland
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Alexandra Headland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Oaks Seaforth Resort 4.5*
Number of rooms: 102
Official Description (provided by the hotel):
Located beachside on one of the Sunshine Coast’s most picturesque headlands, Oaks Seaforth Resort offers spacious 1, 2 and 3 bedroom Alexandra Headlands accommodation. All apartments and penthouses include spa baths and balconies and feature full kitchen facilities including microwave and dishwasher, as well as large open plan living areas. Each penthouse has a private rooftop balcony. ... more   less 
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Also Known As:
Oaks Seaforth Hotel Alexandra Headland
Hotel Oaks Seaforth
Oaks Seaforth Resort Alexandra Headland, Sunshine Coast

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