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“Disappointing”

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Alexandra on the Pacific
Certificate of Excellence
Reviewed October 26, 2013

We stayed here for a weekend, after a relatively last minute booking. The rooms look amazing on the website, but clearly they had a very good photographer. I was so disappointed. The website photos show modern furnished apartments but we got an eighties decorated, tired old thing.

The apartments are huge, though so if you need space they are good from that perspective. Our room had 'pool access' which was quite good just stepping out a gate and down a few steps to the pool, which is small and uninspiring.

The rooms are ok, but look like they have only had a light clean. I think it might be the old tiles and ageing damaged fixtures and furniture. Tile grout has turned to black, spa knobs yellowing and the bathroom cabinet is badly water affected.

Reception is only open 9-5, which, entirely my fault, I neglected to read on the info sent to us, so when we showed up at 8pm (after delayed flights and a long drive from Brisbane) we couldn't get in. There's no emergency number and no one was answering the mainline. Oops. Luckily we thought to cal lobe of the other properties in this group who gave us the instructions on how to get on.

The location is good. Even from our room which is not meant to have sea views (being pool access on the ground floor) we could see the ocean from the verandah. And although the address is Alex Headland, it is right on the border and only 300m to the first set of Mooloolaba shops and cafés.

Not sure I'd stay here again. The website photos are a bit misleading and the 'hot price' on wotif turned out to be pretty average considering the decor. If the rooms looked as modern as the photos it would really have been a hot price. But with a virtual sell out of rooms in Mooloolaba that weekend, beggars can't be choosers and it wasn't terrible, just not what we were expecting.

Stayed: October 2013, traveled with family
3  Thank Nicole L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alexonpacific, Manager at Alexandra on the Pacific, responded to this reviewResponded November 9, 2013

Thank you for your review.
The furnishings which you did not like, were recently purchased from Freedom - it has leather lounges and glass coffee & lamp tables - also matching dining suite.
Yes, even from a pool access apartment you do have ocean views - it is great for families as it is so convenient not only to the pool (with ocean views) but also to the BBQ area in the garden at the rear of the building.
The bathroom it has recently been totally regrouted and the large corner spa bath now has new taps.
Outside of office hours the phone is diverted to mobile. We have a key safe to accommodate late arrivals.

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49 - 55 of 92 reviews

Reviewed October 25, 2013

Fantastic location just minutes from Mooloolaba strip but out of the hustle and bustle. Beautiful views over the ocean and a short walk to the beach. Manager Janice was very helpful with our request for late checkout. Have stayed there before and will stay there again! 3-bedroom suites very spacious. Free WI FI would have been nice though ;)

Room Tip: Top floor rooms have internal access to the roof space - even better views!
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  • Stayed: October 2013, traveled with family
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Thank NinaM3690
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 13, 2013

I stayed here for four nights almost one month ago with my parents who were visiting from overseas. We had a wonderful view of the sea and Mooloolaba even though the room was located at the side of the building. The interior of the apartment was beautiful, it was so clean, spacious and comfy. It was also very well equipped with everything that we could possibly need for the 4 days that we spent there.
The steam room, spa and pool were also really nice. The staff were very welcoming and overall it was just a lovely place to spend a few days.
I will definitely recommend it to friends and also choose to stay there again when visiting the Sunshine Coast.

Cheers

Room Tip: Ask for a sea view or a partial sea view, it is well worth it
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  • Stayed: September 2013, traveled with family
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Thank Hazel O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2013

In a great location and good value for money. We had a partial view of the Ocean. The room was a good size and well equipped. My only complaint would be that some of the rooms were being renovated so we were woken at 7.00 am most mornings (not the Weekend) by banging and drilling. But all in all a lovely stay, staff were most helpful. Will stay again.

  • Stayed: August 2013, traveled as a couple
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1  Thank Jeanwhit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alexonpacific, Manager at Alexandra on the Pacific, responded to this reviewResponded October 11, 2013

Dear Guest
Thank you for your review, we are very glad that you enjoyed your stay with us. We sincerely apologise for the building noise. The builders have been told on numerous occasions not to start before 8.30. However, this work has now been completed, so there will definitely be no more drilling or hammering!! The managers can guarantee any disturbance to guests is not acceptable. We look forward to welcoming you back for your next holiday!

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Reviewed October 6, 2013

Nice Hotel, good view from the room, the apartment was roomy with a large kitchen. The LCD TV was a good size with one in the bedroom as well.
The kids loved the pool and it was a short walk to the beach.
Regards Simon Yates

  • Stayed: September 2013, traveled with family
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Thank Simon Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alexonpacific, Manager at Alexandra on the Pacific, responded to this reviewResponded October 11, 2013

Fantastic! Great to hear that you enjoyed your stay with us. We look forward to seeing you again soon.

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Reviewed August 16, 2013

We recently stayed with another couple in this 3-bedroom apartment at Sorrento on the Pacific, which we found roomy and comfortable. The apartment was clean and had all the facilities that we needed. We had a barbecue on the back deck which overlooked the pool. We did not try out the pools but they looked in pristine condition. We had trouble with the phone which management were quick to rectify and we found Janece and Errol very helpful. The view was magnificent and we had beautiful weather - sun most of the day - which added to the holiday. The apartment is situated on the hill above the road and is very quiet, but just a short walk to Mooloolaba cafes and shops and Alexandra Heads Surf Club, which serves excellent food. There is a lovely boardwalk with an exercise area just across the road, which was used every morning by the early runners and walkers. All in all a great holiday.

Room Tip: A northeast aspect is more desirable.
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  • Stayed: August 2013, traveled with friends
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Thank Ray R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2013

Stayed here last weekend with my mum and sister (we are mid 20's). Location was great! View was okay but majority of appartments face south, so get minimal sun (So quite cold sitting on the balcony). Inside of appartment was slightly dated, but new furniture and quite comfortable.
Reception staff were lovely. Only down side was reception area smelt quite badly of dog/cat (yucky), smell did improve during the day once doors opened etc.

Room Tip: Pay extra for one with "ocean views".
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  • Stayed: June 2013, traveled with friends
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Thank nicole p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Alexandra on the Pacific

Address: 4-8 Buderim Ave, Alexandra Headland, Queensland 4572, Australia
Location: Australia > Queensland > Sunshine Coast > Alexandra Headland
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #6 of 7 Hotels in Alexandra Headland
Price Range: $107 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Alexandra on the Pacific 4.5*
Number of rooms: 23
Official Description (provided by the hotel):
Alexandra on the Pacific is part of Sunshine Coast Holiday Resorts which incorporates 4 different buildings at the Top of the Hill where Alexandra Headland meets Mooloolaba. Here we have a room type to suit everyone: Singles, Couples, Small & Large Families as well as Groups including Wedding and Sporting. We offer an outlook from most apartments that will make you come back time and time again with a price tag that everyone can afford. Direct Ocean Views from all 3 Bedroom Apartments, Ocean Views from 2 Bedroom Apartments Balconies (limited on Pool Access Rooms) Most 1 Bedroom with Ocean Views (limited on some); see room descriptions for specific information on each room type.Superbly located only five minutes' walk to the Mooloolaba alfresco cafes, restaurants and shops.All Resorts have use of pools (One Heated), spa, sauna, gym, BBQ’s and games room with video games and pool table. Set in Tropical Garden Surroundings so you feel like you are having a holiday and not staying in a concrete jungle, with lift to all levels (except Marina Heights) and undercover security parking, 2 car parks with most 3 bedroom apartments.The Surfing Beach is across the road, with patrolled swimming beaches at Mooloolaba and Alexandra Headland only a five-minute walk away. ... more   less 
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Also Known As:
Alexandra On The Pacific Alexandra Headland, Sunshine Coast

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