We decided to stay overnight in Savannakhet on the way to vientiane and thought we'll break the long bus ride by staying in a nicer place and splash out, liitle did we know this was a bad idea. Staff were not welcoming at all as we didn't have a reservation even though we e-mailed them two days before arrival. They wanted us to pay upfront and when we asked if he could book our Vientiane bus tickets he claimed that if we didn't pay upfront he wouldnt be able to book for us.
Our room was dirty e.g dirty pillow cases, mouse poop on sheets, stains on floor tiles. Another example of poor customer service is that when we pointed out the mouse poop they just laughed with no apology.
The prices on the website don't correlate with the hotel price.. We ended up paying $74 US dollars for a double room rather than $60 (off season price).. When we told them about this
they said they didn't have any idea about what's online.
We definitely didn't feel welcome at this hotel with this poor service shifting the blame to their customers rather than themselves...
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- Also Known As:
- Daosavanh Resort And Spa Hotel
- Daosavanh Hotel Savannakhet