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“A great hotel”

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Sport- & Wellnesshotel Held
Ranked #2 of 11 Hotels in Fugen
Certificate of Excellence
Reviewed February 26, 2014

The hotel is very good, and has a perfect location for visiting all the skiareas in Zillertal. We recomend to use a rental car, otherwise you have to spend some time changing skibuses/train when you want to go to other places than Kaltenbach/Hochfügen.

All over is the hotel excellent. Clean, good service, good food, a big and delicate pool-and relaxing area, very nice and spacious rooms/suites.

  • Stayed: February 2014, traveled with family
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Thank SkiNorway2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelHeld, Inhaber at Sport- & Wellnesshotel Held, responded to this reviewResponded April 24, 2015

Dear "SkiNorway",

nice, that you have taken some time for these comment. A big thank you for this. We are very happy that you have come home with great memories.

We are looking forward to see you again.
We wish you all the best, a great time and remain

with lovely wishes from the Zillertal
Family Held with team
Phone 0043 5288 62386

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (244)
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23 - 29 of 244 reviews

Reviewed January 6, 2014

We had an excellent stay in this hotel for Xmas week. The rooms were nice, spacious and well-equiped, and generally quiet, except for a bit of noise from the road nearby. The staff was friendly, although the girls at the reception were a bit stuck up. The restaurant staff was great, competent and friendly. The service was very good, food was ranging from good to excellent. The pools and spa and relaxation areas are awesome. There are activities organised for kids by friendly and competent staff, and the adults activities were also diverse and fun. For those who ski, there are regular ski buses to hoch zillertal as well as fugenberg, so no need to take the car. There is a large heated ski room equipped with many lockers. All in all, we were pleased with the hotel and service. We however found it quite 'cheap' that tea and coffee were not freely available during the cake time, They had to be ordered and were charged quite a high cost for little more than hot water.... Most hotels in this category in which we stayed in previous years included these cake times hot beverages as part of the 2/3 board deal, and we found it quite surprising and annoying that it was not the case here. Apart from that, all good.

  • Stayed: December 2013, traveled with family
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Thank Marie-Pierre G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelHeld, Inhaber at Sport- & Wellnesshotel Held, responded to this reviewResponded April 24, 2015

Dear Marie-Pierre,

thank you for your lovely comment on our site.
It’s nice to hear, that you had some relaxing days in Zillertal and take some beautiful memories to home.

Maybe you will visit us again?
In the meantime we wish you all the best and remain

with lovely wishes from the Zillertal
Family Held with team
Phone 0043 5288 62386

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 21, 2013

This hotel offers a lot of possibilities and nice rooms, a good staff and also the meals (buffet) are excellent. Only in some periods it is not possible to book for some days but only for one week. With a pool inside and outside it is nice in the winter and in the summer. Also the place Fügen is nice to viait, a great combination.

  • Stayed: December 2012, traveled with family
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Thank robertvl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 3, 2013

We've visited several ski hotels in Austria, but this was hands down the best we've been to.
The hotel is not in the center of fugen, but about 1 km outside, which is for us is a good thing, we don't need the fuss of a busy ski resort (although Fugen itself is rather quiet).
We booked a Family Suite Deluxe, and deluxe it was. By far the biggest room we've been in, separate room for the children, very luxury rooms, superclean, all with wooden floors. Nights were dead quiet. Not cheap, but worth every euro.
The food was very, very good. Each night you have a choice of soup, entree and main course. For the main course, there are three choices, plus 2 local specialities. Children can have the full adult plate (necessary for our oldest :-), smaller portion, or a special children menu. Were in most hotels and restaurants, the children menu is mostly deep-fried stuff, in Hotel Held, it's clear they care for the little ones. If you order chicken nuggets, you get home made nuggets, full of taste.
But make no mistake, the "adult" food is excellent too. When you order porc filet, and you get the most tender peace of pork you've ever eaten, perfectly cooked "rosé", you know that there's someone in the kitchen who loves food !
There is one plate available at noon, plus a small salad bar, which is a bit strange if you don't like what's being served, but as we were out skiing most noons, that's really no problem.
Breakfast is spot on, including eggs made to order. You can squeeze fresh orange juice yourself, first time I've seen this, think that's a very good concept.
Service is also excellent. My wife got in a ski accident, and needed to stay in the hospital for 2 days. The staff genuinely cared, and even prepared special plates that could be taken to her room.
As for skieing, as mentioned in several reviews, you do either need a car, or be prepared to use the ski bus (which stops right in front of the hotel). Hochfugen is a 20 minute drive through the mountains, the Fugen ski area is rather limited. The hotel has a very nice ski-storage room, that dries your ski-boots at night.
The Spa is big, outdoor and indoor pool, lot's of different saunas. Our children did get a remark from the "pool responsible", telling them to be more quiet, which, in my opinion, was uncalled for. (there, I did find a very tiny thing to complain about :-)
We do not have a habit of going to the same hotel twice (there's so much to see in the world :-), but if the wife dares taking up skiing again next year, we won't think twice.
Congratulations to the owner and all of the staff.
Very highly recommended !

  • Stayed: February 2013, traveled with family
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Thank fideba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 17, 2012

The hotel accommodated us for three nights and if we had not other appointments, we would have stayed longer, it was really great!

The hotel is situated in a beautiful location and looks impressive from outside, the warmth of the hotel is evident the moment you walk inside, the staff are absolutely nice and charming and helpful.

The rooms are beautifully clean, modern and luxurious.
Where this hotel really excels is in catering and and the spa. I am lucky enough to have been to some wonderful hotels around the world, however not one matches this hotel for breakfast. The choice of breakfast is enormous, with a juice bar, fresh fruits and freshly cooked omelets. The dinners are fantastic and service very helpful and nice.

The Spa was great! With many saunas, pools and a huge gym.

Fuegen is also a lovely place to do hikings and mountainbiking. We will certainly return.

  • Stayed: August 2012, traveled as a couple
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Thank Jenny H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2012

We have been here in January wit our car. Hotel is outside of Fugen, too far away for evening walks to have some drinks in city. Ski bus stop is very near to the hotel, but you have to be on schedule, buses are not very often. For remote ski areas we used car, it is also possible to use bus. Rooms are nice, spa area is very good, nice saunas, pool can be full of children, everything is very clean. There is very nice quiet area near the pool to relax after sauna. Food - good breakfast, dinners - some were good, some nothing special. At the evening hotel bar is good to have some drinks, evenings are quiet.

  • Stayed: January 2012, traveled as a couple
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Thank ivanK436
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 7, 2012

After several visits to Austria, this was our first ski holiday there. So we were ready for taking ski-bus or driving to the slopes. Yes, if you don't have a car you should be prepared for longer journeys to the ski slopes and for quiet evenings. But we had a car and enjoyed this hotel at full. 15-20 minutes drive to Arena, but there are also very good ski area of Hoch Zillertal with maximum 10 minutes drive. The hotel located on the edge of the village, not in the very centre of it, but after skiing all the family - including our teenager daugthers - was ready to sleep at about 22.00, so we didn't miss anything. Excellent food, very friendly attendance at the reception desk, good rooms, nice spa with 6 saunas and mid-sized swimming pool. We stayed in the main building of the hotel, but as some reviewers already mentioned, there is another building, which is Pension Held. Guests from boths buildings come to the same dinnig-room for breakfasts and dinners, to the same sauna and to the same ski-room. Of course, it's just a bit more comfortable when you don't need to cross the street for it, but my impression was that all guests were happy to stay there. We saved time by booking and paying for our ski-passes at the reception desk, with no extra charge or sort of booking fee. Even after some efforts I don't remember anything we didn't like in hotel Held.

  • Stayed: March 2012, traveled with family
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Thank Kipakip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sport- & Wellnesshotel Held

Address: Kleinbodenerstrasse 6, Fugen 6263, Austria
Location: Austria > Austrian Alps > Tirol > Fugen
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #2 of 11 Hotels in Fugen
Price Range: $195 - $592 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sport- & Wellnesshotel Held 4*
Number of rooms: 73
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