We spend 3 nights there...well, it is hard to resume but I will try, the web did not work and we have to book one of the rooms on telephone (more expensive) dirty toilets (two times, on the first and second room the gave us), lack of traininig on employees, keys not working, empty minibar, wrong details on the invoice....we send a formal writen complaint and what did we recevied in exchange? not a single apology, a simple "we are sorry", "thank you for improving our service" nothing, just a letter with a plastic customer card. Honestly, 4 stars? really? The worst of all is that they thing they are doing it well.
- Official Description (provided by the hotel):
- Bastion Hotel Groep stands for a personal atmosphere, hospitality, comfort and good facilities for an attractive rate. The Bastion Deluxe Hotel Almere offers a 24 hour front office, comfortable rooms and an extensive choice of dishes from the a la carte menu in the atmospheric restaurant. Guests are always welcome in the cozy hotel bar or smoking lounge. This lounge contains an LCD television, airconditioning and relaxing lounge chairs. The hotel also offers a fitness room which guests can use free of charge. There is also free wireless internet in the entire hotel. In the lobby is a computer available where guests can use the internet for free. Location / accessibility Bastion Deluxe Hotel Almere is near the A6 and is ideal for a visit to the city centre of Almere or Amsterdam. The capital is approximately fifteen minute by car. Are you an enthusiast of modern architecture? Almere is the place to be! Rooms The hotel has 114 deluxe rooms and 40 comfort rooms. The comfort rooms are equipped with a television, a modem, airconditioning, a bureau, a safe, free coffee and tea making facilities and a bathroom with a shower and toilet. The deluxe rooms are more spacious than the comfort rooms and are extra equipped with a bathroom with bath, toilet and hairdryer. Domestic animals are not allowed. Food & Beverage The hotel serves breakfast on weekdays from 6:00 till 9:00 hrs and on weekends from 7:00 till 10:30 hrs. The hotel has an attractive restaurant with an extensive a la carte menu. The restaurant is open from 11:00 till 23:00 hrs for lunch and dinner. The hotel bar is open till 23.30 hrs. ... more less
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