We have booked in for a massage in the wellness centre and specified several times that we want a massage for my husband and myself for the same time, so that we don't have to wait for one another. This was confirmed to us. When we turned up, the masseur was late and asked us who would like to be first. We have explained that we have booked 2 massages for the same time. We were then told by the masseur that there was a misunderstanding and that he has nothing to do with the mix up. We were really upset as we had organised childcare exactly for the time of the massage and couldn't prolong it. They had no courtesy to let us know of the change or to offer any form of compensation. It seemed to us as thought they knew perfectly well that this was to be 2 massages booked for the same time, but the other masseur had left early or had been double booked. Appalling!
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