I booked this cottage as a belated birthday weekend away with 9 friends.
Firstly, although the pre arrival details say that the post code given does not take you directly to the cottage, more effort could be made to ensure that the cottage is noticeable from the road. There is a TINY slate that can only just be seen in the daylight and as it is February, by 4pm it was quite difficult for us to find where we were going.
The key was supposed to be left for us on the kitchen table when we arrived but it was no where to be seen. I rang the number on the arrival information and didn't speak to the owner, Mrs Kay, but spoke to a lady 'who could help'. Apparently, the locks had been changed recently and she would ask a 'chap' to come round with a key for us. When the key arrived it was the wrong key (presumably from before the locks were changed). I was asked to leave the wrong key on the doormat and that the same 'chap' would drop off the correct key... along with a bin bag (that also hadn't been left) and that only one bin bag would be required. This seemed ludicrous given that the cottage is self catering, the size of the group staying and that we were staying for 3 nights.
The cottages' heating is controlled elsewhere so we couldn't turn on/off the radiators in the cottage which meant some rooms were quite warm and others completely freezing.
On the whole, the cottage was clean but there was only a tiny bit of washing up liquid left, two dishwasher tablets and one tea towel.
The DVD player that the cottage advertised it had was no where to be seen and had apparently been moved to another property but the website hadn't been updated.
This cottage has great potential and I think guests would feel much more welcome and satisfied with a small 'welcome pack' provided with more than one bin bag, adequate washing up/cleaning products for the kitchen and perhaps a better/ up to date information pack.
The cottage was in a perfect location for our family Christmas get together. We walked every day frequenting various pubs conveniently placed for lunch and a few beers! On a couple of occasions we started our walk from the cottage. The cottage itself is lovely. We ordered 10 extra bags of logs and so every evening we used the log burner which kept us cosy and warm throughout the week. We pre ordered towels.
Cooking the Christmas dinner wasn't a problem, I had brought a few extra cooking trays and sharp knives, I could probably have managed without the extra trays but not the extra sharp knives. All 8 of us were very comfortable and really enjoyed our stay.
Nice size for the number of us in party we had 6 adults and 2 children. Tired in places paint peeling and carpets need deep clean or replacing as they were disgusting throughout. Good location we went tomChatswirth house and Bakewell. Nice cottage feel. No towels provided person who booked didn’t check small print so we had mad dash to Argos to buy some much better price than cost of hiring them. Worst thing was mattress in fourth bedroom is vile, needs binning as can feel every spring and gave back ache. Left a day early to get to comfy bed. Also not enough parking for properties on grounds we had cars parking in our allocated spaces. Wouldn’t go back sadly
We selected Dale Cottage because of its position near Bakewell and the Monsal trail.
We notified the owner by text that we would not arrive until pm on Sunday.
Unfortunately being a large house at the time of year and open plan downstairs it was cold and in places the damp was evident with pealing paintwork on some walls.
There was no boiler in the property and no thermostat to adjust the heating.(much later we realised controlled from next door as the house is in fact one large property divided by private doors with one heating system)
The property had a booklet welcome "information booklet" of just 4 pages informing guests about the rules of parking,restaurants etc etc but no information on heating.The only source of heat was the range in the kitchen which given the lack of communication from the owners we took to be both for cooking and heating(we were later informed we should not be using the range for heating and took this to mean that the owners wished to keep costs down and had not set the range up to heat the property )
There was no wood for the log burner and the visit from the owners representative was cursory and brief.
The communication and lack of interest in our comfort and wellbeing let the property down.
Our experience reflects many of the previous comments on the Web page.
Also a cheap 2 slice toaster for 10 guests and a cheap plastic kettle are hardly appropriate for such a property.
There is an obvious focus on cost at the expense of customer service.
The only plus to the holiday was the character and location of the property.
Would only feel comfortable in recommending the property if communication and service improves dramatically.
From previous replies to criticism by the owners I fully expect these comments not to be accepted but.......
Dale Cottage is a beautiful and spacious place, in a lovely part of Derbyshire. It's a very old building, full of character, and the building adaptions and decor are tasteful and to a high standard. Also the property is well looked after and everything was immaculately clean.
But ... they don't exactly make you feel welcome. We were a party of eight for four nights, but when we arrived we found there were just four tea bags, no milk, three toilet rolls, one toilet brush for three loos, less than an inch of washing up liquid and one J-cloth... There was a piano in the living room but no key - so what was the point of having it there? There's also a little garden with swings and a slide next to the house - but access to this is denied, with no explanation why - disappointing for the children we had with us. These are just small things, but given the quality of the place, and the rental cost, it just felt a little bit mean-spirited.
Hope this feedback will encourage a few positive changes.
The house is very nice, all four bed rooms are big and nice, large kitchen, dining room, living room. Great location for hiking.
The connectivity, wifi and cellular is very spotty. The house is also not easy to find the first time. This is likely a plus for many. For us, as one of our members is internet addict, and his suitcase got lost, and could not contact the delivery company reliably, he got very upset. The owners may only be reached by email, to which they reply.
The second issue is that in such a nice house, at that price, one does expect towels and other things to come with the house. They do say upfront they don't, but it is uncommon.