I've just got back from a 2 night stay and won't be rushing to return. The accomodation itself was fine - it's obviously not luxury but is sensibly priced for what it is and after a long day of hill walking I suspect we could have slept anywhere! Unfortunately, the reception staff were unhelpful and at times downright rude.
I had contacted them prior to arriving to say we would be travelling there after work on Friday so would be arriving quite late and would need dinner. They responded saying they had their own dining room and that there was no need to book in advance unless we were a large group.
I arrived at 8pm and was handed bedding and told my room was in kinder cottage. No directions were given at all and the staff member promptly disappeared into the office! Luckily a woman and her young daughter overheard the conversation and offered to show me to my room.
Having found the rest of my group we then went for dinner just after 8.30pm to find that they stop serving dinner at 7.15 and that the nearest pub stops serving at 9.30pm resulting in a mad dash back up the 70 steps to our room (in a seperate building) to grab car keys and money and then a race to the pub arriving at 9.15pm.
We then woke up early the next day ready for breakfast to be told by the dining room staff that we had to buy meal tokens at reception, which didn't open for another half hour. No one had mentioned having to buy tokens so we now had to wait for half an hour and then rush our breakfast to be ready to set off on our walk on time.
Arriving back at the YHA at 5.30pm (after a day of walking in rain and hail) we decided to get food early to save any issues later and I went to buy tokens at reception only for the staff member to laugh at me and say we'd left it to late as they needed to know in advance so the chef knew how much to cook! After a fairly heated discussion during which I pointed out this was not what I had been told prior to arriving (luckily by e-mail so could produce the written proof if she really wanted it) she agreed to go and check with the chef who seemed surprised by the question and said it would be absolutely fine for us to have dinner!
The reception staff were incredibly unhelpful and it felt very much as though they didn't really want to be there or to help us. The dining room staff were the exact opposite and were not just very helpful and polite but went out of their way to make sure we were happy!
As I said, I won't be rushing back. There are other YHA properties nearby and I will be trying them in future!
- Official Description (provided by the hotel):
- Exciting activity breaks for everyone are on tap at this beautifully located hostel and activity centre on the lower slopes of Kinder Scout. Courses are available for all levels in climbing, abseiling, kayaking, canoeing, caving, orienteering, high ropes, hill walking and archery. Ideal for school trips and great for caving holidays, climbing holidays... in fact any kind of activity holiday! After a challenging day, relax, enjoy a meal and a drink and enjoy the fabulous views. ... more less
- Also Known As:
- YHA Edale England