I stayed in a clean single bedroom with my own bathroom. The bed was comfortable and warm, and a fluffy towel + bar of soap were provided. I arrived late at night and was offered a choice of 2 rooms, one with plaza view for S./70 (could give it to me for 60) or a courtyard view for S./45 (which went down to S./40). The rooms didn't really look that much different, so if you don't need a plaza view, the cheaper option is just fine.
The walls are a bit on the thin side, I could hear another guest snore in his/her room during the night.
Booked a tour to Kuelap as well, even though I forgot to ask what was included in the price. Turns out that the entrance fee to Kuelap wasn't, but since I didn't check, I can't blame them for not mentioning it. Our guide (Agosto) was great, he had a vast knowledge of the Chachapoyas culture, history and customs and also had a lot of random trivia about the area.
The staff is very friendly and helpful and helped me phone various bus companies so that I could make some seat reservations. However, they are too pushy with selling their tours! That for me is the main reason of giving this place an 'average' because coming to knock on your door to sell a tour is a no-go for me. I think it's ok to put the information of the tours in the rooms so that guests can come to you to ask about it or book it, but it's not ok to come knocking at doors in an attempt to sell them. Too much telemarketeers-around-dinner style for me because I will go and ask about stuff when I'm really interested in it.
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