The building itself is charming, the bed comfortable, and the location on the Plaza de Armas is great, but the longer we were there the more we couldn't wait to move on. We probably would have enjoyed the stay and services much better if we were still in our backpacking days, but that's not what we were seeking this time.
The owner, Jesus, does his best to coordinate the entire stay, but we didn't feel he was willing to be flexible to our needs. We also didn't appreciate the extra costs that jumped up when it came time to pay. To explain: we are used to traveling independently, and so learning we had been lumped into each of their daily group tours to Gocta falls and Kuelap was already not ideal, though admittedly it was much cheaper and meant we were led by Carlos, who is a GREAT tour guide and fluent in Spanish, English, and French. These tours left at 9am, which is too late for the best photography and for the waterfall it meant hiking thru the burning heat of the day (the guidebooks recommend to start MUCH earlier). The waterfall tour takes you to the base of the upper falls, which is by far less impressive than the view from the base of the lower falls that we found to be truly spectacular (note: the upper falls is a much easier hike, which is probably why the tours take you there-- it's also an easier drive for them). When we had tried to opt for arranging a much more expensive private tour instead of the group tour, Jesus was stubborn and insistent that we leave at a particular time (which defeats the purpose of hiring your own driver and really left us with a bad impression). Upon checkout, we were presented with a bill that was twenty soles more per night than they quoted when I booked by telephone, as well as an additional surcharge on our late-night pick-up from Pedro Ruiz (the bus company has mis-quoted our journey and arrival times, so a surcharge is understandable because they had to wait for us, but it would have been much better to tell us about this right away instead of --surprise!-- just throwing it on the bill at the end).
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