Booked for 3 nights and stayed for one. Food as we have always found was superb - no problem there. Some of the staff who have in the past been first class seemed in the main to be unmotivated and in a couple of cases rude.
The decor of our room was "tired" verging on the scruffy.
This is a restaurant first and hotel second but in the 4/5 years we have been visiting we have really loved it. Something has gone wrong, decor needs revamping and staff (some) need retraining or remotivating. Please bring back the wonderful North Star that so many have visited and loved. Otherwise suggest keep as a pub/restaurant and forget the hotel side. Something is not working here.More
- Free Wifi
- Breakfast included