My fiancé and I had booked the Villa based on all of the correspondence we had seen on Trip Advisor and after talking to someone who had gotten married there. We paid a deposit and confirmed our villa stay, sight unseen (which admittedly, is our fault). As we began the 8 step process, which is very practical especially for out of country guests, we encountered several communication issues. The most significant issue we faced was that we were sent a contract to sign that differed than our original terms. The original terms we signed included a set price for exclusive use of the villa and involved a minimum of 4-5 rooms that were required that had to be filled for the week. We were also given the option to pay almost half or our remaining balance in cash with a 8% discount for doing so. Apparently, after signing our contract they changed their terms (which is certainly their right) and we were now sent a contract for signature that stated that 1) if guests at the reception did not stay at the villa and fully occupy it , we would be charged a fee...we still are not certain how they planned to determine this unless they planned to ask our guests at our reception 2) that it was now required to pay a portion in cash and failure to do so would result in you being denied access to the villa and 3) now the cash discount was 5% instead of 8%. We contacted the villa immediately and were met with an adversarial response. We finally were told that the new terms were for new customers and only until I changed the contract directly and signed the correct contract and asked for their return signature, were things settled. As I went through the 8 steps, I continued to see language on our website that related to the new contract and we were told to "just not worry about it" because we had signed our terms. This is less than comforting from someone overseas who has never seen the villa and was met initial resistance and lack of understanding to our issue. We almost felt as if someone was trying to "slip one" by us. Never once did we receive an apology for the miscommunication but just a rationale of why they changed their terms for future guests.
We continued to move forward and happened to be in Italy in November 2011 and wanted to take the opportunity to see the villa and talk to the owner. It was possible we now had a conflict with our wedding week and wanted to speak in person. When we arrived to the villa, we were beyond disappointed, down to the road with some run down homes which lead to the villa. We live in Chicago and perhaps have very high expectations on elegance but the reality is the pictures online were quite different than reality. The villa online appears very large but is not so in reality. The rooms are decorated with beautiful cloths online but clearly appeared staged for the photos. Even the wedding suite which looked so beautiful online was anything but that when we saw it. The rooms looked run down with cheap cloths, which even covered some areas in the kitchenette areas where cabinets should be. The furniture in the rooms was mismatched and older. We were VERY surprised to see that on either side of the villa were actual private homes! They weren't far away but almost like living in Chicago where the properties were literally right next door! The pool area was much smaller than pictured. The marque was the best part of the villa and even this, when we walked in, had dirty white drapery (definitely need to be cleaned). To say we were disappointed was an understatement but we had already put a deposit down so were stuck honoring our agreement.
We agreed to meet with the owner and discuss the date conflict we had (and did not get into the details of our experience, as to try to respect his feelings and to keep the reality that our date was now in conflict). We did reach an agreement, which we felt we understood, but we recently learned the contrary. .
We are not making a posting because our last agreement did not receive the outcome we desired but in order to let prospective guests know that it is in their best interest to arrange an appointment to the villa in advance of booking and to ensure all contracts are in writing upfront (or you keep all email correspondence like we have) to avoid any misunderstanding down the road. A wedding day is the most important day of our lives and it should be special in every way. There are obviously many positive reviews on this villa so perhaps we are the only ones who did not find this villa met their needs. It is for each couple to decide for themselves. All experiences are different.
I will note that we received an extremely rude email from the owner in response to this publication. We are thankful our choice took us elsewhere.
- Official Description (provided by the hotel):
- Villa Baroncino is a luxuriously furnished and exclusive historic villa with a refined ambience. Surrounded by soft rolling hills, the estate is plunged in lavish vegetation that is rich with woods, where nature can be thoroughly relished at its best. ... more less
- Also Known As:
- Villa Baroncino Hotel Tuoro Sul Trasimeno
- Villa Baroncino Tuoro Sul Trasimeno, Italy - Province Of Perugia