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“Complacent or indifferent management”
Review of Ship Inn

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Ship Inn
Ranked #1 of 1 Hotels in Stonehaven
Reviewed March 5, 2014

I stayed at the Ship as an alternative the Aberdeen business hotels and was disappointed. Despite the hotel being empty they put me in a room at the back overlooking a shed and back alley with lots of kitchen noise. I'm annoyed with myself for not complaining and asking for a better room. However, if they want business, it is up to them to recognise they selling points such as the harbour view! The service was 'wooden' too. To add insult to injury I got stuck in traffic going to Aberdeen the next day!

  • Stayed: March 2014, traveled on business
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Review collected in partnership with this hotel
Thank Slartibartfast2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjcshank, Owner at Ship Inn, responded to this reviewResponded March 12, 2014

This guest reserved his room (without harbour view) through Booking.com, so we did not "put" him in the room - he put himself in it. We make it crystal clear on Booking.com (and Laterooms and our own website) which rooms have views (7 out of 11 do) and reduce the price of the rooms without views. All the rooms were available when he made his reservation so he could have had a harbour view room if he wanted one - I can only assume that he didn't want to pay the slightly higher tariff (his room was £75.00 and he could have had a single room with harbour view for £80.00)

He was shown to his room by one of my staff so, if he wasn't happy, he could have said so at the time. I served the gentleman's breakfast and, as I always do, asked him if he had enjoyed his stay and he said that everything had been fine.

We are not in the least complacent or indifferent to our guests' satisfaction but, if a guest decides to book a room online, we respect their right to make their own choice. If any guest is less than satisfied with our service, they should do the decent thing and say so at the time - that way we can do something about it.

Simon Cruickshank - Proprietor, The Ship Inn

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247 - 253 of 484 reviews

Reviewed March 4, 2014

This is the second time we've stayed in the Ship Inn, and we both really enjoyed it. The harbour view from the room was amazing. The restaurant food is excellent, althouigh not cheap - and very busy at friday/saturday dinner. The breakfast was great too - I just wish they served breakfast a bit later at the weekends like most other places do. The bar was good, but it was full all day saturday, so we couldn't really enjoy a quiet drink together there, and ended up going elsewhere. Victim of it's own success I guess. Overall I would definitely recommend the Ship Inn.

  • Stayed: March 2014, traveled as a couple
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Thank broomthundle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 19, 2014

This hotel is perfect for a visit to Aberdeen, without the cost and bustle of the city. My room was a double with a lovely view over the harbour and was clean, warm and very comfortable. The staff were very pleasant and the food first class and value for money. The malts behind the bar were many and varied, reasonably priced. I would definitely stay here again the next time I am in the area for business.

Room Tip: Face the harbour of you can - great to wake up to.
  • Stayed: February 2014, traveled on business
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Thank Andrew F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 13, 2014

I was recommended the Ship by a colleague so booked two nights for a business trip. Arrived and was shown to my room which was very nice. Great harbour view and all important wifi in the room worked very well. My 2 night stop was very pleasant and due to the quiet location it was quite relaxing too with two very good nights sleep.

  • Stayed: February 2014, traveled on business
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1  Thank Yamas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 6, 2014

I stayed on Tuesday 28 Jan 2014. It was a single en-suite room, a bit small but comfortable, shower and toilet, again small but efficient. Usual free view tv.
Food in the restaurant was excellent, as was the service. Drinks in the well stocked bar were reasonably priced. TV in bar was stuck on music channel... No football :( had to get up through the night to watch and listen to tide coming in (stormy) awesome. Ask for a sea view... Back again next week..

  • Stayed: January 2014
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Thank Gordonpenman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 2, 2014

I aways try to get The Ship for my business trips to Aberdeen. Although a bit outside I much prefer Stonehaven to the noise of the city. The Ship Inn is a character filled small hotel with a fantastic resturaunt and a location second to none.

  • Stayed: January 2014, traveled on business
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Review collected in partnership with this hotel
Thank johndmccl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 31, 2014

Stayed two nights here....somewhat disappointing. Staff were friendly and welcoming, the room clean and comfortable. However the minor details were disappointing. E.g. Skimped on the number of teabags...a variety of different flavoured teas meant that you could only have one cup of ordinary tea. A minor detail but given the price I think it would have been better to have at least more ordinary tea, especially if one is not that partial to flavoured teas.

Thank Sally_AnnT326
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ship Inn

Address: 5 Shore Head, Stonehaven AB39 2JY, Scotland
Location: United Kingdom > Scotland > Aberdeenshire > Stonehaven
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Stonehaven
Price Range: $132 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ship Inn 3*
Number of rooms: 11
Official Description (provided by the hotel):
Historic (1771) inn with 11 luxurious en-suite bedrooms (7 with harbour views) - all with flat screen TV and free wi-fi. Comfortable 38 cover restaurant with spectacular views of picturesque harbour. Varied menu with seafood a specialty. All food home cooked using the finest locally sourced produce. Cosy bar with good choice of draft beers (including Real Ales), bottled beers, cider and soft drinks. Over 100 Single Malt whiskies. Wine by the glass and extensive wine list. Freshly ground coffee. Outside terrace with tables overlooking harbour. 20 minutes from Aberdeen - Oil Capital of Europe. ... more   less 
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Also Known As:
Ship Hotel Stonehaven
Ship Inn Stonehaven, Scotland

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