I will start off by saying that we usually stay in PC at the same resort each year but this year decided to try something different since the price of PC has gone way up. I'm so glad we did because we found another hotel that we want to return to each year !
The staff is excellent at this resort, from the minute we stepped off the plane Ramone our Sunwing Rep was there to guide us, he could always be found at the hotel during our 2 week stay. Once we arrived at the hotel we were greeted by Samuel and Roberto right away, which was a very welcoming touch.
We loved our room, it was cleaned each day very well by Isabel and she was very friendly. We stayed mostly by the pool at block 5 and Francisco & Robert looked after us everyday and we even had table service !
The beach was nice compared to PC, it was shallow and calm....great for kids or non swimmers. We didnt think we would like the grass area between the ocean and the resort buildings but it was nice to walk on the grass to get the sand off of you, we never had any issues with sand being brought back into our room.
The animation staff at this hotel goes beyond their duties to make sure everyone is enjoying themselves and its an older crowd so some days they had very little participation. We participated in the kayak tour with Erick & Yousseff, ocean aerobics with Erick & Railyn, crazy beach games with Yousseff and the list goes on. The crowd for ocean aerobics was always larger when Railyn did them, he needs a raise !! Yonatan at the towel hut was always friendly and helpful. The entire animation staff works very long hours and they still had a smile on their face at the nightly shows, the pool show was very well done and not seen at every resort.
The food.....we have zero complaints about the food. Roberto does an outstanding job at this hotel, he was at every restaurant ! We ate at the buffet each morning, lunch was by the beach, dinner was at the buffet or one of the a la cartes. We had two dinners on the beach that we really enjoyed. Leo was the best waitress at breakfast, she looked after us so well. Ariel Gil also went out of his way to make our meals enjoyable, he was there at breakfast...lunch on the beach and then usually at the a la cartes. Fenci, David, Yonatan and "Super" Carlos also were great at the a la cartes...we always had a few laughs with them. Nina was a very nice hostess at the restaurants and never had a problem making dinner reservations. Robert also worked at the sports bar which we went to each night to play foozeball, he is quite the friendly character ! I have no quams about the food & drinks at this resort, it is all up to par and I think that is thanks to Roberto !
Front desk....if we did have any problems they were taken care of in no time. We did pay for the wifi and it worked fine.
The resort itself is well taken care of and it looked to us that they were always working on it. You couldnt walk very far without seeing a gardener, repair man or painter ! And each and every one of them would speak to you and had a smile on their face. We liked that the resort was spread out but not overly large, you could walk anywhere in a few minutes and always felt safe...day or night.
We spoke to many of the management team at GPS and all were friendly and welcomed us, which is a very nice touch ! We will return for this reason, a huge thanks to Samuel, Roberto and Railyn ! If you want to see a very lush part of the DR, this hotel is for you and we can not wait to return !
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- Also Known As:
- Grand Paradise Samana Hotel Las Galeras
- Casa Marina Bay
- Grand Paradise Samana Las Galeras
- Grand Paradise Samana Dominican Republic