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“Hope you know Spanish & expect no service” 2 of 5 stars
Review of Grand Paradise Samana

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Grand Paradise Samana
Ranked #1 of 5 Hotels in Las Galeras
New York City, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Hope you know Spanish & expect no service”
2 of 5 stars Reviewed February 13, 2013

My friend and I went here for 6 days/5 nights as a girl trip to get away from the cold weather. Unfortunately, to our dismay, the stay was not as we expected.

Though we got lucky with a balcony and a view of the ocean, the room was comparable to that of a Days Inn or Best Western, the staff I feel spoke insufficient English (in fact it got worse as the trip went on) and did not seem to have a whole lot of information, there was no welcome packet or orientation to let you know how to make reservations for dinner, that the "mini bar" (which consisted of soda and water) was included, the customer service line never was answered, and there never seemed to be clean towels in our room when we needed them. In fact, on day 3 or 4 we realized that they were taking the same towels we'd been using already and just refolding/rehanging them (we were being courteous to not put them on the floor when wet so they didn't get mildewy).

We opted out of snorkeling because we felt the staff probably did not sufficiently clean the mouthpieces between uses among people, and though they offer windsurfing, waves were breaking about 200+ meters out so could be potentially dangerous as no guides went with you.

The food got me sick one night and I was hesitant to eat any seafood a good portion of the time we were there. Best thing was the chicken, eggs and flan.

Overall, we made the best of the situation in which we were presented, but I feel that there was a lack of information given to us and it was not portrayed as how it really is. And this is coming from someone who doesn't expect a 5-star stay wherever she goes.

Room Tip: If you decide to go, ask for a room away from the pool and disco on the 2nd floor with the balcony f...
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  • Stayed February 2013, traveled with friends
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank KND1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,051 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (507)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Any
English first
Brampton, Ontario, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed February 12, 2013

i loved the beaches and the staff are fantisic the front desk staff were the best i encontered while i travelled a special thanks to yinain balbvena who made my visit special by taking me to a local school it is the people who work here that makes this hotel. on the negative end of my visit the toliet didn't work won't flush had to have it reparied twice they sent a repair guy right away
the showers were hard to adjust the towels were thread bare and the rooms were run down also they do not wabnt you to flush toliet paper they want you to put it in the garbage yuck but if you don't mind these problems and the trip is cheap go for it ps the food was good

  • Stayed February 2013, traveled with family
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
5 Thank Lorna293
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed February 11, 2013

This was our second time at Grand Paradise Samana and what an amazing time it was. We stayed for two weeks with our 2 boys and we enjoyed every second. The staff were fantastic and made it that much more enjoyable. We made great friends, like Jessi who we knew from last time and is a fantastic person. She was great with our kids and always had a smile on her face. She sure made our vacation. It was great seeing Yousseff (who we also knew from last time) who is always there to help if you need anything. Thank you all for everything (Sabatta thanks for the CD...the boys listen to it every day :) and thank you Luis for helping us with the stroller :) . Miss V thanks for being sooo good with the kids! We will definitely be back next year :)

Room Tip: Building 6, 7, 8 - the best rooms
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
6 Thank AlinaMcC_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doksy, Czech Republic
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed February 10, 2013

Great resort in a pleasant and quiet surroundings.
Long and beautiful beach, lots of palm trees, beautiful nature, animals.
Several bars, restaurants, good food, friendly and smiling staff, clean, air-conditioned rooms.
There is always something to do - three pools, volleyball, water aerobics, step aerobics, archery, horseback riding, nightly shows and disco every night.
I would certainly recommend this hotel to anyone, it is a real piece of paradise.

  • Stayed January 2013, traveled solo
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Marketa22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 8, 2013

These holidays were simply perfect! Great location and beautiful weather. Fresh pancakes and much more at the breakfast buffet.
The best thing was the friendly staff. Me and my family want to thank one special person who was our camarero. His name is Euris Agueda and he made us never forget our holiday in samana. But also the other nice and professional co-workers are unforgettable!

  • Stayed August 2012
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank miaLaiin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mississauga, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed February 7, 2013

We were at this hotel for two weeks, we are not very demanding regarding accommodations as far as everything is clean and food is decent and we can't complain about either , in fact the cleaning staff was very good , they were our water providers, I like to drink lots of water and they always provided me with the amount I used.
Food was not bad, I don't use to much salt and sometimes I find it was a bit salty but, it could be me.
For my birthday we had a romantic dinner at the beach, about two feet away from the water just the two of us a fantastic blue sky dotted with stars , champagne , white wine , THREE LOBSTERS EACH and the most fantastic waiter you can imagine, his name is Lirio , he took such care of us that made that day memorable for me.
The nightly entertainment was very nice, we been to many places with entertainment and were surprise how professional this one was, is hard to remember names but one we will is Zapata with his Michael Jackson dances, great fun.
If we were able to thank every one personally, it will be grea, but we only remember some names of people who made our stay enjoyable for example, Sandy Almonte the captain of the AYB, Leocalina who was there for all our breakfast and lunches and Elvio who was allways ready to help and Yudiza who was also very nice. Thank You to all of you.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
5 Thank nadalf1101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Quebec, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed February 6, 2013

Just returned (mid 30’s couple) from a 1 week stay at Grand Paradise Samana and it was amazing!! Is it a 4 Star hotel? Definitely not but only because the rooms are a bit dated. When we got there we did have a few minor problems with our room (safe not working, shower and toilet problems) but all issues have been addressed within the first day. Otherwise the hotel is very clean, grounds well maintained, food is good and staff very friendly and helpful.

The beach is amazing, plenty of beach chairs and yes there is some sea weed close to the shore at certain spots but nothing major. What we enjoyed the most is the surroundings and of course some of the great people we meet!!! Being the only major hotel in the area makes it amazing since you can explore some amazing beaches, waterfalls, mountains, restaurants, discos and much more without the big tourist crowds….

The hotel is located 5 minutes from a lovely little village “Las Galerias” that you should definitely visit even if tour operators from the hotel advise against (reason being is that they don’t want you to buy tours for cheaper in the village).

If you are looking to explore the amazing beaches, waterfalls, and mountains in the surrounding areas you will need to find Rudy a local ranch owner. Very friendly guy speaks English, French and German fluently and he can take you anywhere you would like on his horses, 4X4 or ATV. To find him just ask around for Rudy around the dive and snorkeling center or you can find him on the right side of the beach (facing the ocean) with his beautiful horses. He really made our stay amazing!!

As for the bad reviews just ignore them as long as you are an easy going person. It’s funny to see people expecting luxury without the high price tag!! If you’re looking for luxury than this place is not for you, rather open your wallet and try a luxury hotel in the Barbados, Bermuda or perhaps the Virgin Islands.

Will be back since there is so much more to see!!!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
12 Thank Zoltan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Paradise Samana

Property: Grand Paradise Samana
Address: Las Galeras, Dominican Republic (Formerly Casa Marina Bay)
Location: Caribbean > Dominican Republic > Samana Province > Las Galeras
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
Ranked #1 of 5 Hotels in Las Galeras
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Grand Paradise Samana 3*
Number of rooms: 420
Reservation Options:
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Also Known As:
Grand Paradise Samana Hotel Las Galeras
Casa Marina Bay
Grand Paradise Samana Las Galeras
Grand Paradise Samana Dominican Republic

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