Our previous trip to Jamaica included a very long shuttle ride from the airport to the resort with a few stops. We wanted to avoid this if possible on this trip.
We loved picking up our luggage at the airport and quickly being escorted to meet our driver for the 1 1/2 hour trip to The Jewel Dunn's River Beach Resort in Ocho Rios. We paid for the private shuttle service before leaving for our trip. The meet and greet person didn't show us as paid. He offered the use of his cell phone to call our travel agent to confirm whether we had, indeed, prepaid for the service. Our travel agent was unavailable and no one could answer our question. Our documentation just showed "confirmed" but we had no proof of payment. So we shelled out the cash and were quickly on our way, my husband with a cold Red Stripe and me with a cold bottle of water in hand.
We received a phone call from Clive's at our resort that same day saying that there had been a mistake and that yes, we had prepaid the service through our travel agent. They said they would have the cash delivered to us the following day. We were surprised, and possibly a little skeptical as to actually receiving the cash in hand as promised or end up just having our credit card refunded when we returned. We received a phone call the next day that a driver was in the resort lobby waiting to meet us with a cash refund. We also received another phone call later that day following up to make sure we received the cash and that all was well. We were totally impressed and felt this company really stands out for its professionalism.
Clive's is dependable, on time and everything you expect from a private service. We enjoyed our drivers, both ways, as they shared key points of interest along the way, current events in Jamaica as well as facts and statistics about famous Jamaicans, Clive's is a top notch company! You won't regret using their services!
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