My husband and I stayed here the week of Jan.17th to the 24th, 2009.
A lot of issues have to be dealt with for it to be given a 4 star rating.
We arrived at the resort about 12 noon. We were given a most welcome “welcome” drink!
We were checked in quickly; but our room hadn’t been cleaned - so we had some lunch, then just stayed around the reception area until we our room was ready. (about 4p.m.!)There were no porters available (or willing) to take our bags, and as we were staying in villa 12, it was only a short walk and we managed it ourselves.
We had a 1 bedroom suite and it was absolutely gorgeous. We had 2 balconies. The one off the bedroom faced the ocean, and the one off the sitting room had an ocean view and an extensive view of the resort. We found the bed quite comfortable. We had a mini-fridge both in the bedroom and in the sitting room. Air conditioning worked well, although we liked to have the balcony doors open a bit at night to hear the ocean. The bathroom shower stall door was not affixed properly; it seemed to scrape along the floor and the heavy glass door was rather difficult to open and close.
The chesterfield in the sitting room was very uncomfortable.
I had hoped there would be a kettle in the room (I’m a tea drinker), but there wasn’t. When I asked at reception if they had one, they seemed perplexed...as though that was a very unusual request. They said to check back later; when I did, they told me no kettles were available, and that I should use the coffee machine in my room to make tea. (!)
The ice machine did not work in our villa or in other villas that were close to us.
I left a note for the maid to leave extra towels, and a bathmat; and my requests were honoured the next day. We always leave a tip for the maids the first day we arrive and have always received good service when we do this. As well, we tipped the man who stocks the mini-bars the first day, and our fridges were always filled.
Generally, bar staff were great – always smiling and always happy. Unfortunately (unbelievable really) – the resort ran out of beer on two of the days we were there!
Food at the resort was great. For breakfasts and lunches there was a variety of delicious dishes to choose from. Desserts were yummy! Service was very slow and the food mediocre at the ala carte restaurants, with the exception of the Poseidon Seafood restaurant. I recommend the Poseidon, the food, service and ambiance was very good.
Breakfast at the buffet was not managed well. Waiting to be seated at 7.30a.m. was unnecessary, as the restaurant was not busy at that time; especially since you would sit for 10 minutes without anyone asking if you’d like some coffee or tea.
The only tasks the workers in the buffet have are serving tea and coffee, ice water, and setting or clearing the tables. They seemed to have a very difficult time doing this. When they would get you a cup of coffee, they’d have to come back to give you cream. If you ordered tea, they’d have to come back to give you some milk. Sometimes the wait between these two tasks could be as long as10 minutes.
We heard many others complaining. Perhaps leaving a small container of cream on the tables would be a good idea? Or, having a coffee and tea station set up where we could help ourselves? Clearly management needs to address this.
We went to try archery one morning, and we were informed that the bow (I guess they only had one!) was broken. When we asked about the rifle shooting, we were told they didn’t have any; although it was listed on the activities brochure we received when we checked in. There was a charge for the snorkelling tour; although this fee was not mentioned in the brochure.
The spa prices were very inflated. I scraped my foot on the tiles in the spa Jacuzzi.
Beaches: Sunset Cove is the only beach suitable for swimming, although it is busy with the water sports and is very crowded. It is in shade most of the day.
The other beaches were weedy and rocky, you need to wear water shoes. When the ocean is choppy, you cannot use the beaches, it is too dangerous.
Pools: The infinity pool at the resort is impressive, although many of the tiles have come off the bottom. The other pools have tiles missing as well. Be careful you don’t cut your feet. The water is quite cold but refreshing.
Surprisingly, there is only one washroom near the infinity pool, with only two stalls. When we were there one of the toilets was out of order. One washroom is not enough for all of the people around the pool area, as well as the luncheon crowd!
Most nights we spent at Lou’s bar, where we enjoyed excellent service. Premium liquors are available. The music was great; the bands were very entertaining and we danced quite a bit!
We went to Negril one day and spent the day on the beach. It was exquisite; the water was Caribbean blue! We also went to Rick’s cafe. I found it mega-touristy and very crowded.
I do recommend getting out of the resort for a bit; try to see some of the countryside and meet some of the wonderful Jamaican people!
I would rate this as a 3 star resort. There are many issues that need to be resolved. It is clearly a management problem; the workers themselves do the best they can.
Ala carte restaurants were understaffed; as well, we arrived for dinner one night at 6.30, and when we were seated at 7.15, we were told that 2 of the main selections on the menu were not available.
A note to people at Buffets: There is SO MUCH FOOD, if you don’t see enough of a particular dish – choose something else!!! Oh, so there was no bacon one morning? Try some sausage, some ham, some pancakes, some fruit, some yoghurt, some cereal. If you do see something you like, do you have to take SO MUCH of it? I was in line at the buffet for “Spanish” night, waiting to partake of a “noodles with seafood” dish. The fellow in front of me proceeded to take at least a dozen of the shrimp in the dish! My turn – I found one. What a pig.
Having said all of this, we did enjoy ourselves, the weather was wonderful, and the rum punches were delicious. We met some very nice people there.
The Grand Palladium is just not our type of resort, it was too big. We like smaller, more intimate resorts, and having a beach is a priority for us.
But, if you’re the type that likes to hang around the pool and the swim up bar, then this place is just right for you.
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- Also Known As:
- Grand Palladium Jamaica Hotel Lucea
- Grand Palladium Jamaica Resort And Spa
- Grand Palladium Jamaica Resort & Spa Lucea