My Partner and I stayed here from 28th August for 14 nights travelling with Thomson Holidays from the UK; I can honestly say it was the worst 2 weeks of my life. I was a bit dubious after I read the reviews about staying here but havinf read reviews from people about other hotels that had turned out just fine I decided to give it a go. On arrival the hotel looked lovely (even though we weren't given our welcome cocktail) but looks can be deceiving - as soon as we got to our room we got a taste of how things might start going wrong. Firstly, there was no latch to lock the door (seemed unimportant until the man that came to restock the fridge walked in on me lying asleep naked one afternoon), his coming in to restock the fridge daily was pointless as it didn't work so we couldn't drink the "free" drinks and since the ice maching in our building didn't work either we had to walk all the way to another building just to get ice. The room itself had coffee making facilities, but no coffee the entire time we stayed - despite asking numerous times at reception (who never ever answer the phone when you try to ring) and the "cleaner" only ever seemed to lean by moving my cosmetics and medications around!
OUr entire stay we had our bed changed 3 times, the housekeeper turned up randomly throughout the day - sometimes it was 8 o'clock in the morning other times it was 4 in the afternoon, we rarely had clean towels when we needed them - instead resorting to getting clean beach towels in order to have an afternoon shower and the fact that a random, dirty "toothbrush" was put in the glass where mine and my partner's were being kept still makes me feel sick even now. The light in our bathroom was out during our entire trip and the balcony wasn't tidied once.
If you are going to stay here don't expect beautiful beaches were you can stroll hand and hand for miles with your loved one - they are small, mostly rocky areas and where there is sand its maybe 100m stretches off it. Most of the beaches are surrounded by coral as well (especially on the Jamaica side) so you need rock shoes just be to be able to get into the water. If you want to go snorkelling remember to bring your $25 dollar deposit with you - it doesn't tell you this anywhere in the hotel room and don't plan on doing a lot of snorkelling - you can only have the equipment for 45 minutes and the best places to snorkel are at the other side of the resort.
Service in the hotel is terrible, try getting a drink from the bars around the place with alcohol in and unless you tip up front you don't stand a chance, there are no cocktail menu's anywhere in the hotel and other than pina colada, strawberry duaqiri's and miami vices (oh and the random cocktails of the day) they don't seem to have the ingredients to make any other cocktail you know.
The fod in the buffet restaurants was awful, cold, uncovered food left me shivering just looking at how unhygienic it was. Want fresh bread? I'm no sure how its fresh after every other person in the restaurant has held on to it while they cut of their slices. The indian and fish restaurants were nice but be warned - not all restaurants open every night; I certainly wasn't aware of this when I booked my holiday.
I could go on all day with complaints about this holiday but to summerise it is dirty (see attached picture of the beach - this rubbish stayed in the same spot the whole 2 weeks we were there), the staff are rude, guest services don't listen when you try to complain and the all inclusive is a joke unless you want to risk getting food poisoning. On returning to the UK we tried to complain to Thomson and asked the hotel to confirm that we had made a complaint and that the had actually tried to apologise for paying for the club Mobay at the airport for us, but unsurprisingly we have just been ignored so the disappointment still continues. I was hoping that I wouldn't have to write this review as I don't like putting others off a resort they have already booked but I don't think its fair for people to go on holiday with high expectations only to be disappointed.
I've stayed in many hotels across the carribean but this is by far the worst. How it got a 5T rating is beyond me - if i could give anyone thinking of staying here one piece of advise it is "Don't do it" There are better hotels, in better locations in Jamaica which are less expensive than this one.
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- Also Known As:
- Grand Palladium Jamaica Hotel Lucea
- Grand Palladium Jamaica Resort And Spa
- Grand Palladium Jamaica Resort & Spa Lucea