Extremely disappointed in this '5-Star Resort'. Check-in process was tedious. More paperwork than necessary. Room location / condition horrible. Shower flooded bathroom floor daily because of showerhead position. Once we got it set to where it would not flood while operating the maids would set it back in its original position. Frustrating to say the least. If I wanted an ocean-view room I could get one...for $30 extra per night. Mini-bars consisted of 1 bottle of Coke, Coke Light, Sprite, 2 bottled waters and 2 Red Stripes per day...all WARM. Fridge never cooled our entire stay. Wi-fi connection horrible and if you want it in your room, you pay $20/day or $70/week. Ridiculous for a supposed 5-star resort. Wi-fi was free in the lobby and only really worked if you stood directly in front of the check-in desk. Wait staff never seemed all that interested in truly serving the guests. I've never been told 'no' more than at this 'all-inclusive' place. Decaf coffee? 'I don't think we have that.' Could you leave a water pitcher on the table for us to refill our glasses? 'no, we can't do that.' I'd like 2 beach towels please. 'no, only 1 towel per card'. Drinks are served in small, plastic glasses. May I please have 2 drinks? 'no, I can't do that'. I could go on and on, but you get my drift. The last day we were there our room was not serviced. When questioned, the maid in the hallway informed us that it was one of the other maids day off. The food was horrible...I dont even know where to begin...staff would do more for tips and they soon began expecting more more more $ to do less. Crappy tap water was served in the buffets and bars. I grew tired of spending $2/bottle for water at the lobby store every day. Best food we had was the jerk chicken and paella at the Jerk Shack at Sunset Cove beach. After 4 days at this place, I was so ready to go home...and I am a beach / sun / water junkie. If you've never been anywhere, you will think this place is awesome. For the rest of you, you've been warned. I would much rather spend a bit more $ for a Sandals facility (where I have heard you are never told no) to get exceptional service and amenities. Never again for the 'Grand' Palladium.
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- Also Known As:
- Grand Palladium Jamaica Hotel Lucea
- Grand Palladium Jamaica Resort And Spa
- Grand Palladium Jamaica Resort & Spa Lucea