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“Very big...but friendly!”

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Grand Palladium Jamaica Resort & Spa
Ranked #2 of 3 Hotels in Lucea
Certificate of Excellence
quebec
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Very big...but friendly!”
Reviewed April 30, 2013

Stayed two weeks (13-27 april) for our wedding.

First, bring good walking shoes because it is big!

Food: the 7 à la carte restaurants are excellent, but the steak house (bubas) and asian are the best. Buffet is quite resonable, but in two weeks only went twice. It is a first come , first served system (unless you are at the lady hamilton), but not much wait if you go before 6:30 pm.

Beaches: average, but great for snorkling.

Staff is very polite (for jamaica). People that were complaning, seem to think that they own the resort! Remember, they are trying to acomodate over 900 peoples.

The main pool is incredible, with the pool bar and two other bars near the pool. The music is always playing and animation work hard, but if you want to relax, go to one of the two isolated pools (one is for adults only)
Spas 5*, but expensive
Rooms 4* and very clean, and yes the fridge is filled every day.
Grounds 5*

There are a lot of stores at the resort, and the prices are very similar to shoping in negril. But for rhum, rhumcream, cofee...buy it at the airport on the way back, it is cheaper (and does not count in your lugage weight)

Shows every night at the main stage and infinity bar. Talking about the infinity bar, it is the best. Great drinks, close to the restaurants, but the best is the sunset. Dont pay to go see it in negril, it is free at the resort, and as nice.

For the people getting maried, the planning is great, and there are no bad suprises when you get there, everything is as planed. One small detail that could be better. When meeting the wedding planer, we expected to be received with a glass of champaigne, or at the least cold drinks, but this was not the case. It is a special day and should be treated as such. This being said, the ceremony is awsome.

The wifi is free at the loby, but is often long to log on. Internet at the loby is 4$ for 30 minutes, and they also have calling cards at 20$ for 22 minutes.

Bring american money. Dont change it to jamaican, you lose to much. There is a ATM on location that gives american or jamaican, but is sometimes empty.

If you decide to go to rickys bar or margaritaville in negril, bring lots of cash because it is expensive. (nacho 19$ and beer 7$)

This is a good 4 to 4 1/2* resort. If the price is right, don't hesitate. This is also a great place for kids of all ages.

  • Stayed April 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
2 Thank jenolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FiestaJamaica, Manager at Grand Palladium Jamaica Resort & Spa, responded to this review, May 2, 2013
Dear jenolo,

Thank you for taking the time to share your review based off your recent stay here at the Grand Palladium Jamaica. We are elated that you have enjoyed your vacation and all that our Resort has to offer. We are grateful for your positive comments about the accommodations, the delicious meals and the competent service received from our staff.

We look forward to your visit in the near future as it was our pleasure hosting you on this visit. Until then, best wishes.
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Alberta
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 29, 2013

Came to this hotel for a good friends wedding. What a place! I have travelled to a lot of 'Grand Palladium' resorts, and this is my favorite out of all I have been to. The pool is amazing, the staff is unreal. The Entertainment at night is actually good entertainment. I have been to a lot of resorts in Jamaica, and see the same thing over and over; So it was so nice to enjoy actually seeing a SHOW and real talent on the stages.
The staff that works there is impecable. I have never seen such wonderfully trained wait staff. They are definitely 5-star quality staff, and could not thank them enough for their genuine smiles and care. 'Jason A' at the italian restaurant is a breath of fresh air, and he needs to be recognized for all of his hard work, I am serious when I say he needs to be promoted! What an excellent waiter, and always smiling. He stood out from everyone who waited on us this trip, and no matter how busy it was he was making sure all the guests were happy and had a smile on their face.
The rooms are amazing, and could not have asked for more in a standard bathroom....I did not expect a shower AND a jacuzzi tub in a huge bathroom, it was wonderful. Only bad thing I have to say was the housekeeping does NOT do the towels, so it was frustrating when you would get back from the day,see your bed beautifully made and want a shower, but have your old towels taken and not have fresh towels to use, because different staff does that job. A few more beer in the fridge would be a nice treat as well.

Room Tip: From my experience, it was wonderful. YOu cant complain about walking, because if you dont want to...
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  • Stayed May 2012, traveled with friends
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Helpful?
Thank Jacadia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FiestaJamaica, Manager at Grand Palladium Jamaica Resort & Spa, responded to this review, May 2, 2013
Greetings!

Thank you for taking the time to share your review based off your recent stay here at the Grand Palladium Jamaica. We are elated that you have enjoyed your vacation and all that our Resort has to offer. We are grateful for your positive comments about the accommodations, the delicious meals and the competent service received from our staff.

We look forward to your visit in the near future as it was our pleasure hosting you on this visit. Until then, best wishes.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed April 29, 2013

My husband and I stayed at the Grand Palladium from April 21-26th. We really enjoyed our stay and cant wait to return. We arrived early the day we got there so we couldnt check in for about 5 hours. That was fine with us. We changed into our bathing suits and went to the buffet. After that we went to wander around the resort and went to the beach. The main beach at the resort is not so great. You need water shoes because its very rocky! If you are looking for a good beach you must go to Sunset Cove on the Lady Hamilton side. It is gorgeous! Snorkeling there is a must! You just have to put down a $25 deposit. There is a jerk chicken hut that is really good and the Poseidon Restaurant is not bad either. The resort is so big that it may be a long walk depending where you are. No need to worry mon :) There are golf carts to take you around if you need one. We didnt mind walking at all. The Buffet is good for breakfast, they have many options. Fresh juice, fruit, salad, bacon, eggs, sausage, etc. They have an omelette station where you can get fresh eggs made any style. The scrambled eggs in the buffet are a little watery for me. For the alcohol bring MUGS! I cant stress that enough! They serve drinks in cups no bigger than a dixie cup. We stopped at wal-mart on the way to the airport and got mugs and it was well worth it! Most of the people are very friendly, some are quiet. The room was very nice and clean...no musty smell at all! We were in Villa 24 and it was close to the lobby and main pool areas. We tipped almost everyone. I suggest bringing some singles because these people do not make much money at all. It wont kill you to leave a couple bucks here and there. We did 2 excursions. We went on a booze cruise catamaran that takes you snorkeling and to Margaritaville in Montego bay. Lots of fun! One day we took the day trip to Negril. it had the most beautiful beach I have seen so far in my life. That also brings you to a Margaritaville. They take you souvenir shopping which we could have done without. Lastly you go to Ricks Cafe where they jump off cliffs! Fun to watch! At the resort there are a bunch of restaurants to choose from. Men must wear long pants to them. We visited the Mexican, Italian, Jamaican and Steakhouse. Italian was not good at all. I enjoyed the steakhouse the most. I had lamb chops and they were delish! The restaurants are first come, first serve. They do NOT take reservations! Get there early! We waited every time. Not so bad though you can have a cocktail in the meantime. Every restaurant has a salad bar so if you are starving you can get some salad and appetizers right away which is nice. We loved the pools here. The big pool has a swim up bar. We enjoyed the small pool right outside of our villa the most. Quiet and clean and there is a bar there also. You can always get fresh towels without a problem. Overall we had an amazing vacation at this resort and we would love to go back!

Room Tip: Ask to stay on the 3rd floor so theres no musty smell! Bring mugs for drinks!
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  • Stayed April 2013, traveled as a couple
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Helpful?
5 Thank xorene23xo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spanish Town, Saint Catherine, Jamaica
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 29, 2013

This Hotel is truly one of the Majestic Hotel there is. A must visit by all. No matter there is no elevator, the staff enjoys taking you around in a Golf like car. So you always feel like royalty. The Spas are wonderful, not to mention the Restaurants, the food is great. I won't reveal everything, you must visit...

Room Tip: All the rooms are wonderful, those that i have seen, no complaints.
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  • Stayed November 2012, traveled with family
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Helpful?
2 Thank Jacqueline G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FiestaJamaica, Manager at Grand Palladium Jamaica Resort & Spa, responded to this review, April 30, 2013
Dear Jacqueline G,

Thank you for sharing your review based off your last vacation here at the Grand Palladium Jamaica. We appreciate your positive comments and are pleased to know that you enjoyed your stay and that it was a memorable one. We welcome your future visit as it will be our pleasure hosting you. Until then, best wishes from our Palladium family.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 28, 2013

I've just retuned from our wonderful vacation in Jamaica. Before leaving I was a bit concerned about the comments about this resort. No one needs to worry. You want the truth read on.

First of all the people are so friendly and helpful, and this from the moment you get off the plane to the resort and activities.

The resort is phenomenal. The people are extraordinary. The facilities are clean and well kept. My room was great and we had replenishments of everything daily.

The restaurants and buffet were exceptional. I've been to many resorts and the food here is out of this world. Delicious with so much taste.

The pool are huge and well kept. The beaches are great especially at Sunset Cove.

I will return to this resort in the future. You should see what you are missing.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Medic912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FiestaJamaica, Manager at Grand Palladium Jamaica Resort & Spa, responded to this review, April 30, 2013
Greetings Medic912,

Thank you for your review. We are elated to read about the wonderful stay that you have had with us on your recent vacation. It is fantastic that you enjoyed the delicious meals which you had throughout your stay and also the exceptional service received from our competent team of ladies and gentlemen. We would be more than happy to be given the opportunity of hosting you again in the future as it was our pleasure doing so on this visit.

Best Wishes.
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norfolk england
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 28, 2013

On arrival was met by a very rude toni-anne at reception who talked over my husband then walked away pulling a face while he was still talking,i appreciate requests are put in ours being our party stay together(3 rooms) this was not the case albeit 14 months to try and accomodate us and everyone else we spoke to had the same issues,this was rectified the following day thankfully but you dont need the hassle or upset when you have been travelling some 20 hours, is it really that difficult however a lovely clean hotel with nice rooms and lovely gardens, buffet food to very good standard, EMRU was a lovely waiter always had a smile and very polite.The restaurants however another story, you cannot reserve a table but turn up and have your name put on a list and given a buzzer never less than 1 hour wait, 3 hours at the Poseidon and 2 and half at bubbas,absolute nightmare and not what to expect from a 5 star. It seems if you are a member you can reserve we were also told other people had been able to book, Andrea on the adult only pool bar, you need to smile you will find you will get tipped rather than be grumpy to those that dont immediately give you money, so gave it to those that deserved it.
We got to the point we did not want to come and get a drink.Like i said nice clean hotel Riu Negril much better.Wont go back purely because of the restaurants being total chaos and noisiest place i ever stayed, never slept after 6 a.m but should you go i am sure you will have good time.

Room Tip: no idea where that would be
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  • Stayed April 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lorraine318moore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FiestaJamaica, Manager at Grand Palladium Jamaica Resort & Spa, responded to this review, April 30, 2013
Dear lorraine318moore,

Thank you for sharing with us your review based on your experience while here at the Grand Palladium Jamaica. We appreciate the time you have taken to outline the issues which you have had throughout your stay and we extend our apologies for all inconveniences caused, especially with your overall dining experience.

We have made note of all situations and the necessary corrective actions to alleviate these issues will be done. We hope that you do give us the opportunity to host you again in the future so you may experience the changes that will be made. Until your next visit, best wishes.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, New York
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed April 27, 2013

I was at this resort April 18th to April 26th. This is a beautiful resort. The staff is very friendly and will do anything to make you happy. My only complaint was being on the ground floor you smelled mold and everything was wet feeling. People we stayed with, stayed on the second floor and had no problem. I would go back again just get the second floor. The pictures do not do it justice.

Room Tip: I would try and stay close to the resort. Villa 23 or 24. The place is big and there is a lot of w...
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FiestaJamaica, Manager at Grand Palladium Jamaica Resort & Spa, responded to this review, April 30, 2013
Greetings Mary S,

Thank you very much for writing your review about your recent stay here at the Grand Palladium Jamaica. We are elated that your stay with us was a wonderful one and that you enjoyed all that we have to offer. We look forward to your visit in the near future as it will be our pleasure hosting you again.

Best Wishes.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Palladium Jamaica Resort & Spa

Property: Grand Palladium Jamaica Resort & Spa
Address: The Point, Lucea, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Hanover Parish > Lucea
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Lucea
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Palladium Jamaica Resort & Spa 4*
Number of rooms: 544
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Also Known As:
Grand Palladium Jamaica Hotel Lucea
Grand Palladium Jamaica Resort And Spa
Grand Palladium Jamaica Resort & Spa Lucea

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