Stayed at the Grand Palladium from March 5 to March 7th. Found this resort to be like one of those really fancy cakes you see in a bakery or restaurant that you just have to try only to find out it tastes like nothing.
Everything here that is extra costs way too much! They must be trying to fund the entire Spanish economy with the profits from here $13 US for a pack of cigarettes in the gift shop? TOTAL RIPOFF!
I needed to have a shirt cleaned for a wedding I was attending because something leaked on it in my suitcase (my fault) and it was $140 US to wash it. Needless to say I did without. I can buy six shirts just like it for that price.
Pillows are hard as a rock but you can always replace them from the pillow menu at $3 each per night, times three pillows. Are you kidding me? The room cost over $300 per night and you are going to nickel and dime me to maintain comfort?
The final blow was at check out on March 7th at 5am. We had a shuttle scheduled for 5:15am to go to the airport for an 8am flight. The travel was booked through JTM tours in the hotel lobby. We were up at 4am to get ready and called the front desk at 4:10am to have a golf cart pick us up at the room before 5am. It is quite a distance from where our room was to the lobby area. Needless to say the cart never showed and we had to drag four bags about 1/4 mile and then up a steep hill.
Had to wake up the girl at the reception desk and she completed the check out transaction. After about 20 minutes of being the only people around we started to become concerned our shuttle would not show. Again we woke up the girl at reception; the lobby was vacant except for her and ourselves. She told us that JTL was not associated with the hotel but that they may be running late. Another 15 minutes passes and nobody is around at all. Again we went to the front desk (where else were we to go?) and woke up Janine (I think). She asked us if we had a phone number for JTL which we did not. She asked us to find one at the tour desk and we tried but there was nothing there. We were getting pretty upset by now and she finally reaches under the counter (after we woke her up again) to produce a notebook full of phone numbers! AMAZING!!! This useless customer rep would have let us miss our flight knowing all along she could correct the situation! She questioned why we were late which was the last straw. I explained we may have been late because the golf cart she was to send never picked us up because she never dispatched it! All we got was a blank "I could care less" stare. Within five minutes there was a JTL driver there who turned a 45 minute trip to the airport into 30. It was a scary ride but we got there. (no thanks to Janine) My overall impression of this place is you can only get service through bribery. Nobody moves unless you flash cash! Do not waste your hard earned money at this resport!
Lots of food
Lots of booze
Bartenders will sell you all the marijuana you want (if that is what you are into)
Landscapers start with the loud trucks at 6:30am
Food is mediocre at best
Service does not exist; except for a price
You will walk miles going to dinner and other activities so take good shoes
Pillows are like concrete
You must wear a stupid, irritating arm band during your visit. For what?
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- Also Known As:
- Grand Palladium Jamaica Hotel Lucea
- Grand Palladium Jamaica Resort And Spa
- Grand Palladium Jamaica Resort & Spa Lucea