Upon our arrival (6 of us) on Feb 21, 2013 our rooms were not ready. We had to wait over an hour, so we waited in the joke of a sports bar ( 1 waitress) food horrible. Upon getting to our 1st room we entered and noticed a STRONG smell of wildew (which started my allergies) :( and noticed that the ceiling was leaking into the bathtub and floor. We called the front desk to report and request another room, about 1 hour later and repeated phone calls (which either didn't get answered or we got hung up on) we had the people in the other room call and get the managegr/supv. needless to say the ball was rolling then. We got into another room only to later find that the tv was NOT working and might I say it NEVER really worked the entire 6 days we were there and anytime we reported this we got told they were working on it ( joke was on us, didn't happen).The so called beds were VERY UNCOMFORTABLE and the so called pull out was HARD as rocks and caused more pain and discomfort! The so called Wellness Spa (another joke) was constantly broke down as well, it's the reason one of the ladies in my party came with us, so that she could relax and find comfort in their spa/pool areas. The jacuzzi was hot 1 time, the lazy river NEVER worked and was taped off with yellow tape the entire time and the hot rocks to walk on to help soothe sore feet (yeah right, another joke), the equipment in the work out facility rarely worked, and it was one apology after another, it became mundane and irritating to my ears after awhile. Then there was broke down vehicles on the grounds, one right outside the entrance of our villa (how appealing). Oh, and if you plan on sleeping DON'T they have animals that chirp and loudly chirp at night, ALL night! :( Then this resort is NOT adult friendly, in order to get any adult entertainment you gotta travel 45 min either to Montego Bay or Negril and they DON'T tell you that your American money will not be given back to you, it'll be given back in Jamaica money :( When we tried to inquire about speaking with someone behind the scenes if you will, we got the run around. I will NEVER return to this resort, and would NEVER recommend it to anyone at any point!! HUGE disappointment and NOT worth the money we spent!!!!
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- Also Known As:
- Grand Palladium Jamaica Hotel Lucea
- Grand Palladium Jamaica Resort And Spa
- Grand Palladium Jamaica Resort & Spa Lucea