We just returned from our vacation at the Grand Palladium in Jamaica. My husband and I were traveling with our 8 year old son. We had a disappointing experience --only because we were expecting at minimum, a 4 star resort and this was closer to a 3. That said, as expressed in other reviews, if you re-set your expectations, there is a lot of potential for fun. Here are our observations:
Check in- was slow, and it took a long time for a shuttle to arrive to take us to our room.
The room - we were in building 12, second floor. The rooms are spacious, but dated. The shower door leaked and made a huge mess on the floor each time we showered. Note- we initially had a room in building 40, by the cove. The safe in that room did not work, and the metal vent in the bathroom fell down after we were in the room no more than 10 minutes. The beds were very hard in building 40 -- we could literally feel the coils. We asked the manager for a new room the next morning, he said that all of the rooms were the same, but the quality of the beds in building 12 was a huge improvement. On a positive note, we had no issues when we requested another room.
A HUGE shout out to Dwayne, the bellman who patiently carted us around from room to room on day 2 so we would not waste the better part of the morning waiting for transport between our new and old rooms. He even took us to "preview" the new room before we went to move our luggage. Other than him, we didn't experience any great service. Maybe just the luck of the draw -- I'm sure there is great staff on the property.
Housekeeping - We only received two washcloths our first night there, and then they were all out. The shampoos, body wash, and lotions did not get replenished our entire stay (5 nights). We had to call the front desk before our showers each evening to replenish these items. They took so long to deliver them, we just made do with the few items we brought from home.
Food- lots of variety, quality was average, overall. What you would expect of an all inclusive. The breakfast and lunch buffets were pretty decent.
The sports bar -- food was terrible. Nothing came out the way it was described on the menu, it all seemed to be reheated frozen meals. The patties were more like pastry puffs with mystery meat. The chicken fingers came out as burned nuggets.
Asian- very good food, great service
Steak house - average food, good service
Italian - good food and service.
Indian- below average food, good service
The Entertainment -- needs a lot of work and the themes are inappropriate for kids. Strange, because they often put on a pre-show involving kids (talent shows, dancing, etc), so they should take into account that there are many kids already in the audience. The entertainment staff were more bullyish than friendly, in my opinion.
Pools - are great. Plenty of chairs, never felt crowded.
Beach area - below average. Not a large beach area. Most people, including us, stayed by the pool.
Other - we payed $48 for a birthday package for our son. It included a cake (valued at $10) and a decorated room. The decorated room consisted of a birthday banner that was taped together and then placed above the bed -- crooked as can be! There were about 8-10 balloons strewn around the room. If I had to do it again, I would bring my own decorations from home.
Again, if I had known ahead of time that the hotel was more of a 3 star, I probably would've managed my expectations accordingly. I just didn't think we got what we paid for.
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- Also Known As:
- Grand Palladium Jamaica Resort And Spa
- Grand Palladium Jamaica Hotel Lucea
- Grand Palladium Jamaica Resort & Spa Lucea