We stayed at this resort from Jan 23-30th and thought it was awesome. We had a "situation" on the second night where water was coming thru the ceiling above the jacuzzi tub--we were on the second floor, so we know exactly what was happening. I called the front desk at 1:30am to advise them and they insisted on moving us. I was really only hoping that they would deal with the people above us. None the less, we were moved the next day to another building (27) with a view of the ocean!!! We received 2 courtesy calls to ensure we were satisfied. My husband had lost his phone charger and thought he would take a chance at asking the front desk. They immediately found a staff member with the same phone and all was well for the remainder of the holiday. The food was excellent. Even though the resort was huge, we found little or no wait times what-so-ever. We did have one wait for the Italian Restaurant, but they have a bar right there to have a drink prior--same as at home. No complaints at all and we are planning to bring the rest of our family next time.
Thank-you Grand Palladium for the best Vacation ever--hats off to your staff !!!!
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- Also Known As:
- Grand Palladium Jamaica Resort And Spa
- Grand Palladium Jamaica Hotel Lucea
- Grand Palladium Jamaica Resort & Spa Lucea