We stayed From January 2nd to January 8th 2013. Overall a good stay and I would recommend going for the right price but don’t expect it to be as advertised. This is a 3 ½ star resort at best even by Caribbean standards but could be better with a little work. Most of the staff at this resort were great, however the resort itself needs work.
Lots of little problems add up to ruin what could be a great destination.
Our room was missing the I-phone radio and plug for the Jacuzzi tub.
One day you would not get face cloths, another day the bath robe would be missing.
The mini fridge does not get cold
The entrance door and bathroom doors in both our rooms squeaked loudly would wake you at night.
The Bed was ok but the pillows were a little hard, you could upgrade your pillow for $2 a night.
The food at the buffet is average, all the meat at the grill tastes the same.
They only had 1 buffet open with only one working toaster for the first 4 days
On our 1st night the buffet did not open till 6:15 even though we were told 5:30 at check in, you will find that most things at this resort run on “Jamaican Time Mon”
There is an information board by the check-in which shows you what a la carte’s are open and what the show is but you need to find it yourself, they don’t tell you about it at check-in.
The a la carte’s are very good but the steaks are too small and are always well done no matter how you order them.
They always had two a la carte’s closed, even when there was an hour wait at the ones that were open
The sports bar menu offers chicken tenders, should say poor quality chicken nuggets.
2 of the 3 pool tables in the sports bar are unusable, and 1 of the foosball tables is missing a player
The archery is “not available” and we were told it has not been for a long time
You can throw out the activity brochure you get when you arrive as most of the events do not have staff to run them so they don’t happen, there is lots going on by the pool if you hang out there though.
Other than the boat being sunk, the water sports were great. Lots of Kayaks, we saw lots of fish while out.
The cove is a very good beach. Nice sand and roped off swimming area. Avoid the restaurant by the beach, very slow and not very good.
Drinks are good but the cups are small, take a large insulated mug or buy one there.
The convenience store at the resort is well stocked and reasonably priced.
I asked to talk to a manager to talk about the many problems but the one who showed up was full of excuses and no help. I waited ½ hour for a general manager but nobody came. Waited again on our last day but still nobody came so I left our room number, but nobody contacted us so I have to assume they don't care if you are happy..
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- Also Known As:
- Grand Palladium Jamaica Hotel Lucea
- Grand Palladium Jamaica Resort And Spa
- Grand Palladium Jamaica Resort & Spa Lucea