Upon first glance, it is a beautiful resort, I was traveling in a group of 19, We arrived a day late due to an airline malfunction. The resort was notified that we would be arriving a day late. Upon arrival our rooms had apparently been given away as they were not ready. We had booked ocean view, adjoining and two double beds versus the king bed. Two rooms given were king beds and not ocean view, we asked the desk for a room change, after several hours we received the requested rooms however, both rooms were extremely smelly and hard to breathe in and we were charged extra for the ocean view. It was like the had mold and mildew in them. We then requested another change and said forget the ocean view, just get us in a room at that point we had been hanging around in the stairwell with our luggage for 6 hours. Finally we were given rooms to our basic satisfaction.If you are unable to walk for long period of time, this resort is not for you. The food was not of a quality you would expect in a resort such as this. The restaurants that were advertised were not always open. Coffee pots, toasters and toilet seats were broken, water everywhere on the floors in the common areas which made for slippery going. There were very few staff members that were actually courteous most of the time they had there hand out for a tip before they were finished with their service. I was told by another guest that the daycare had locked up for the night and left her 3 year old sleeping in the daycare, seriously that is frightening. The tour we took to a craft market was very scary, the tour guide apparently had a deal with some of the vendors, they grabbed hold of us as we exited the bus and wouldn't let us go. They would go as far as to block us in their huts and demand you make a purchase before they let you go. They intimidated several of our group to the point of tears. The tour guide was not looking out for our best interest, perhaps she was getting a cut from those vendors. The pools and beach were very nice, especially the adult pool and the huge whirlpool. One of our travelers slipped on water in her room, fractured her toe and ended up in the hospital, she called the front desk for help and no one responded. Another guest had her toilet seat break and she hurt her foot, those two ladies and their companions even left early. Security did not come when called when one of our guests was frightened, We had at least 5 if not more who were violently ill during the trip and several more upon return home. I could go on and on, but hopefully you have got the point.
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- Also Known As:
- Grand Palladium Jamaica Resort And Spa
- Grand Palladium Jamaica Hotel Lucea
- Grand Palladium Jamaica Resort & Spa Lucea