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“Lovely stay in a calm, tranquil setting”
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Very good
8 reviews
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Overview
Rental Home -
5 Bedrooms, 6 Bathrooms, Sleeps 14
Sant Sadurni de l'Heura, Province of Girona, Catalonia

Reviews from our community

Very good - based on 8 reviews
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Reviews from our community

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English first
English first
French first
Spanish first
Any
English first
MrsSparty
Barcelona, Spain
Level 6 Contributor
227 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
“Lovely stay in a calm, tranquil setting”
Reviewed November 16, 2016 for a stay in October 2016

We had a lovely stay at Can Mateu. Albert and Natalie were very attentive hosts, going over and above the call of duty to make us feel welcome and have everything we needed. The house is beautiful, well-located and extremely clean. I would certainly recommend it.

Breakfast was a delicious homemade spread, served in a pleasant dining room. A great way to set you up for a day's touring around beautiful Baix Emporda.

Beautiful, well-maintained gardens which must be great in summer with the swimming pool. Definitely take a few strolls around this tranquil haven.

We booked two rooms. I wanted the larger of the two we had booked to go to my mother and her husband as they had recently got married and the trip was to celebrate being together as a new family. The room my husband and I was a little small, as in hardly room to move around the end of the bed and with a tiny window (obvious, in an old house) so staying there for too long would be oppressive. I would have thought perhaps we could have been given larger rooms, since we were the only guests. This was a little disappointing to me.

Apart from this, there was only one other thing that could be improved upon: communication. I had written two emails to the Masia - one on the booking website and another on the Masia's own site - after I booked and there was no reply. This needs to be addressed. However Albert called me the day of our arrival to check we had directions and this was very much appreciated as the sat nav has its own (wrong) idea on how to get there!

Traveling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nuriamart...
Arenys de Mar, Spain
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago for a stay in June 2018
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jun 28, 2018
Estos clientes decidieron marchar sin pagar nuestra factura y tuvimos que denunciar los hechos en la Comisaría de Policía. La primera noche de su estancia ocurrió un incidente muy extraño en su habitación: Después de cenar al entrar en su habitación, encontraron un poco de agua en suelo debido a la condensación del aire acondicionado. Al apagar el aire acondicionado, la clienta se sobresaltó y cayó sentada sobre la cama, con tan mala fortuna que se sentó sobre sus gafas de lectura que previamente había dejado sobre la cama, rompiéndolas. Lo escribo tal y como me lo explicaron los clientes. Cuando acudimos a la habitación a limpiar el agua y solucionar el problema, los clientes nos preguntaron si teníamos algún tipo de póliza de seguro que cubriera el coste de las gafas. Nosotros les contestamos que teníamos seguro y que naturalmente haríamos la reclamación a la compañía de seguros. Hasta aquí todo siguió con normalidad durante su estancia, agradeciendo el trato que les dispensamos, alabando nuestra casa, la limpieza y las instalaciones. La mañana que debían marcharse, repentinamente, cambiaron de actitud y en el momento del check-out se negaron a pagar la factura. En el primer momento creí la historia de las gafas pero ahora dudo de que sea cierta, y pienso que quizá todo fue un montaje para disfrutar de un fin de semana gratis. Por nuestra parte hemos puesto en conocimiento de la Policía estos hechos.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
montse011
Barcelona, Spain
Level 5 Contributor
85 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed August 21, 2017 for a stay in August 2017
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Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Aug 24, 2017
Lamentamos comprobar su descontento con nuestro servicio. Para nosotros es muy importante que nuestros huéspedes se encuentren a gusto y disfruten de nuestra casa y de sus instalaciones, y nos apena comprobar que no ha sido así.
Las habitaciones de nuestra casa son todas distintas, por tratarse de una masía del siglo XVIII con una estructura típica de la época. Es cierto que ustedes escogieron la más pequeña de todas ellas, pero dispone de las mismas comodidades que el resto de las habitaciones de la casa. Espero en una próxima oportunidad, poder ofrecerles una habitación más amplia.
El desayuno consideramos que es bastante variado y nos adaptamos siempre a las necesidades de nuestros clientes.
Además de pan con tomate con embutidos y queso, zumo de naranja natural, croissant, mermeladas y cafés, ofrecemos fruta natural, yogurts, huevos y cereales,y siempre nuestros clientes pueden repetir, ya que no ponemos límites a la cantidad. Sin duda, en su caso, algo hemos hecho mal y no hemos acertado en transmitirles correctamente nuestra oferta.
En la casa hay una sala para ver la TV, para escuchar música y para leer. Está organizada en tres ambientes, y dispone de 2 sofás de 3 plazas y 5 sillones de una plaza. Total 11 plazas. Nosotros dos la usamos raramente. Lamentamos sinceramente que nuestra presencia les incomodara el dia que quisieron ustedes usarla,
Si nos hubieran hecho un comentario, nos hubiéramos retirado inmediatamente..
Lamentamos sinceramente su descontento, porque además de las conideraciones que les he expuesto, fueron ustedes unos excelentes huéspedes.
Esperamos que visiten de nuevo nuestra casa, y así tener la oportunidad de mejorar todos los aspectos negativos que ustedes han comentado.
Cordialmente
Albert Mosella
Can Mateu de la Creu
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
EJPV13
Marseille, France
Level 6 Contributor
131 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed June 27, 2017 for a stay in June 2017
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1
person found this review helpful

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olfou
Level 5 Contributor
53 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed August 22, 2016 for a stay in August 2016
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marti_197...
Barcelona, Spain
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 15, 2016 for a stay in August 2016
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1
person found this review helpful

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Liked best: Todo. La Masia, el jardin, la piscina, el trato recibido....
Traveling group: Con mi pareja
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
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José L
El Vendrell, Spain
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 7, 2016 for a stay in August 2016
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Adults2
Children0
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