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“Family fun in the sun”

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WesternBay Boqueron Beach Hotel
Ranked #4 of 4 Hotels in Boqueron
Reviewed December 8, 2007

hello my family and i have just came home from Boqueron Beach Hotel and i dint know about all the other people with bad reviews, but it has to be the best place I have been...it is nice and quite, the pool is great, the staff is help full, the food is great, the beach is like 2 minutes away(it is a good walk to see houses and other things on the way to the beach), and while your there stop by and visit a small restaurant across the street called rice and beans, they have the best food with great prices..

  • Stayed: December 2007, traveled with family
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1  Thank skate347
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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56 - 62 of 125 reviews

Reviewed October 27, 2007

My and my wife stayed at this hotel in October 2007. When we arrived we were assigned our room in the fourth floor.

The room was extremely dirty. Walls were stained and the bathroom floor was horrible. We requested a move and where switched to another room which although better was still subpar.

We traveled with our neighbors to the hotel, they also requested a room change.

It appears the hotel has been sold to a new owner and they are in the process of fixing it. I would never stay there again. I did not like it one bit.

  • Stayed: October 2007, traveled with friends
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Thank titomalu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
787-851-7110, Director de Relaciones con Clientes at WesternBay Boqueron Beach Hotel, responded to this reviewResponded May 12, 2010

We are a new ADMINISTRATION and all the things that you have mentioned of the WesternBay Boqueron Beach have been taken care of. We have remodeled the entire place, and we are off to a new fresh start. Right now the hotel is completely different of what it used to be. Our housekeeping team have been carefully picked to give the guest the best service. Cleanness is our number ONE priority. For The new staff of WesternBay Boqueron Beach Hotel our guest comfort is a thing we take very serious. Please give us the chance to change that bad memory and turn your experience into a GREAT ONE!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2007

This was our first trip to Puerto Rico for our second anniversary so this review is without bias. We arrived on Thursday, August 30 and left Sunday, Sept. 2. Here is one description of the Hotel. If you are looking for a place to shower and lay down, this might be your place. However, at $95 a night, I have stayed in better. There were many items which could be modified for this review to be better and I have listed a few below:

As we arrived into our room, the air was not on so we entered into a sauna. As you can imagine, the temperature was a healthy 90ish or more. In addition, the refrigerator was not plugged in when we arrived so any beverages we had stayed hot. There was also no toilet tissue in the bathroom. Luckliy we had our own wipes :-) There was no remote control for the TV in the room which caused a major inconvenience (we had to call to receive both toilet tissue and a remote). The curtains on the windows were paper thin and you cold see through them. Lastly, there was no hot water in the shower. If there was, I didin't get any. Again, if you like to rough it, this might be your place. Not mine for a second annivesary trip. The beach was within walking distance which was very convenient.

The people at the Hotel were great! They spoke both english and spanish. We even got to eat a local delicacy called quinepas which I had not tasted since I was a little boy in Panama!

Overall, the people at the Hotel were great. They were able to steer us in the right direction for food and etc.. I just believe the lack of direction and leadership from the Hotel management is the downfall. This one gets a "Next" on the scale of staying here again or not.

Stayed: August 2007
Thank coffeemr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2007

Terrible management. On the last weekend of July of 2007 my spouse and I travel from TX and spent 3 days of our our 10 day vacation in PR in this hotel. The only bad part of our vacation. It was a complete disapointment. In terms of cleanliness we had no problems what so ever, it is close enough for a good walk to the beach. Enough with the good stuff: The registration was ridiculous, we arrived early and had to wait for almost 2 hrs in a line outside the hotel in order to check-in. We had to pay in advance our stay (not a confirmation of credit card). The beds were worst than the beds in boot camp in the Navy. Not all the lights fixtures worked, but one did. We complaint no one ever came to fixed it. The fridge was not working, complaint again and we figured out ourselves how to make it work. Management never fixed it. NOISY, NOISY, NOISY. The elevator was not working either. Thanks God it was only a third floor. A Special party on a Sunday morning 1:45AM. YES, 1:45AM without previous notice... We complaint about the noise in the party in the pool area, as PR law has restrictions of noise after midnight. The Admin said they could not lowered the volume because the management authorized the party. We asked for the management at 2:00am and the manager walked by and ignored our request to talked with us and said no matter what you request we will not lower the volume or end the party. We called the police who thanks God were able to end the party at 4:00am. Our money was not refunded. There are other better places to stay in the area. I was born in PR and live in the US and will never return to this hotel.

  • Stayed: July 2007, traveled as a couple
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Thank maospsyche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 17, 2007

The A/C caught on fire 2 min after we turned it on in the first room we stayed in. The pool and jacuzzi were not filled with water. The beach is a 5-10 min walk away. This was a very family oriented hotel with either loud children or thin walls. The views from the balcony were not that nice. On a good note, the location is actually not that
bad since it is half way from the beach and half way from the town center. I would recommend spending the day in Combate beach and the night in Boqueron.

Stayed: June 2007
1  Thank usmarineaviator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2006

Colorful and clean, but right on a major busy street. Hotel has the feel of being on a large traffic intersection. Traffic noise. Metal bars on all the doors. Pool is nice but it is right off the parking lot, and the pool water was way too cold to use. The hot tub had NO hot water and the manager would not heat it up! Service was not too good here. It is not on the beach. It is a 5 minute walk to the beach, which is a fair beach--brown sand, boats close by in the water. Breakfast was horrible: white processed bread, ran out of sugary cereal, coffee. Town is a 5 minute walk in the other direction.

  • Stayed: December 2006, traveled with family
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1  Thank McDaniel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
13
Reviewed July 17, 2017 via mobile
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Stayed: July 2017, traveled as a couple
3  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about WesternBay Boqueron Beach Hotel

Address: Carr. 101 Entrada Balneario de Boqueron Cabo Rojo, Boqueron, Cabo Rojo 00622, Puerto Rico
Location: Caribbean > Puerto Rico > Cabo Rojo > Boqueron
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Boqueron
Price Range: $112 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — WesternBay Boqueron Beach Hotel 2*
Number of rooms: 75
Official Description (provided by the hotel):
Located at the entrance to Boqueron Beach, Walking Distance to El Poblado in Boqueron. 80 full air conditioners room, cable tv, phone, wi-fi, restaurante, free parking, pool, bohio bar and grill. ... more   less 
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