Dear Jessica V,
Thank you so much for your valuable feedback, about all the miss communication that was with the reservations for your villa booking with us.
At Plataran Hotels and Resorts, guests are warmly welcomed and taken care exclusively since the first connection is established with our guests. As this phase of your experience of pre arrival was not met your expectations and our motto, please accept our deepest apologies for all the inconvenience that was raised during the reservations, but we hope that you will not take this as the Plataran Experience as our motto and Plataran Values for guests are always exclusive and exceptional experiences. We have taken necessary measurements and making sure that this will be not repeated and will be followed in accordance with Plataran Motto.
Looking forward to welcome you at Plataran Borobudur Resort & Spa with our exclusive experiences.
Salam Plataran,
Dewi Indah